I can't get my files to back up, what am I doing wrong?

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WPCentral Question

i can't get my files to back up, what am I doing wrong

I am trying to back up my phone so that I can reset my phone to correct my Microsoft e-mail address.
 
Re: i can't get my files to back up, what am I doing wrong

So how do you know you can't backup? screenshot please
 

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