03-12-2017 10:11 PM
26 12
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  1. elberethe's Avatar
    Update: I fixed this on my HP Envy x360 by taking the following steps:

    • Computer Management
    • Device Manager
    • Imaging Devices
    • Right-click on HP IR Camera (or whatever yours is called)
    • Scan for hardware changes (obviously you can automatically update the driver here if you haven't tried that already)
    • Then I heard a USB disconnecting sound and Imaging Devices disappeared completely so there was obviously an issue with the camera connection
    • Reinstalled the driver by searching my model number on HP's drivers site


    It's now all sorted for me, hope that helps someone!
    This worked for me using an Inspiron 15 5000 Series. I had 3 Imaging Devices; ran scan on each, nothing happened. Driver update, first 2 ok but 3rd device (Camera Virtual Driver) updated. Restart and camera worked. Hope it holds.
    03-12-2017 10:11 PM
26 12

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