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  1. VDubb22's Avatar
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       #1  
    I started to receive an error, "We are unable to confirm the media usage rights for this content," when attempting to play any song I downloaded through Xbox Music on my HTC 8X. I can stream just fine, but cannot play any downloaded music. I tried deleting and re-adding my music, contacting Xbox Music support, and contacting Windows Phone support with no solution for my issue. WP Support is escalating the ticket, but I've found on other forums that they have yet to receive any contact from MS after days of waiting. Some users tried hard resets and swapping devices, but still experience the issue. I'm hoping someone here might know what the heck is going on.
  2. wsrobert's Avatar
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    #2  
    I'm having the same problem. Getting the same error. Support has no answers apart from asking me to perform a hard reset though that appears to not be working for anyone so I'm going to pass on that.

    Anyone else have any ideas?
  3. VDubb22's Avatar
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       #3  
    Well, support has failed me on all fronts. I'm finished with WP8 for now. I could stand some of the bugs, but this is the last straw. I will keep my 8X lying around and come back once some of these bugs are fixed.
    Matt Levan likes this.
  4. juanitoriv's Avatar
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    #4  
    Quick question. How are you syncing?
  5. VDubb22's Avatar
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       #5  
    I was downloading my music straight through Xbox Music on my phone.
  6. wsrobert's Avatar
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    #6  
    This doesnt seem to be an isolated issue either. Appears that many people are in the same boat.

    Another question for you. Did you happen to sign up for the trial at first but then decide to pay at some point? I ask, because this is what I did and I started running into this problem at exactly the end of the trial period. Though I had also paid as well. Support has confirmed my payment information is correct. I'm just wondering if it has something to do with signing up initially for a trial and then eventually paying for the service.
  7. Matt Levan's Avatar
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    #7  
    That's exactly what happened to me. Trial worked great (was even able to play music on my phone that was transferred from my PC). As soon as the trial ended and I renewed my subscription with a year pass, it all went to ****... ****.
  8. wsrobert's Avatar
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    #8  
    It works now! Have no idea why or how exactly but try this (which is what I did).

    I found that I could stream music fine as long as I hadnt actually "downloaded" the song/album so though maybe if I just tried listening to music "through the cloud" might work. Turns out now everything works.

    Swipe over to the "songs" list and select "cloud collection" only. Play a song from the list. Then simply switch back to "all" and try a song you've downloaded.

    Have zero idea why this worked for me but its worth a try.
  9. juanitoriv's Avatar
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    #9  
    Dude, heck yeah!! Get at the WPC mods with this, they'll put it out there for folks!!
  10. palandri's Avatar
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    #10  
    I don't know if this is related, but I got that message when I was on a plane and tried to watch a movie I purchased through Amazon. Once I landed and had a data connection it worked fine.
  11. Matt Levan's Avatar
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    #11  
    Quote Originally Posted by wsrobert View Post
    It works now! Have no idea why or how exactly but try this (which is what I did).

    I found that I could stream music fine as long as I hadnt actually "downloaded" the song/album so though maybe if I just tried listening to music "through the cloud" might work. Turns out now everything works.

    Swipe over to the "songs" list and select "cloud collection" only. Play a song from the list. Then simply switch back to "all" and try a song you've downloaded.

    Have zero idea why this worked for me but its worth a try.

    Alright, this has helped me download albums I wouldn't otherwise be able to on my phone. But this doesn't fix 'syncing' music from my PC. I still can't play songs on my phone that I've transferred from my PC. At least I can download songs onto my phone (using WP8 Xbox Music app) and listen to songs using my phone's hard drive instead of sucking up all of my monthly data! Thanks buddy.
  12. wsrobert's Avatar
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    #12  
    Glad its working for some (or all?)!
  13. VDubb22's Avatar
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       #13  
    Glad to hear it's working for you guys! Hopefully MS fixed the issue so it doesn't pop again for future users.
  14. tgallipeau's Avatar
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    #14  
    Yup this just happened to me as well, as the Xbox Music Pass has expired and the subscription kicked in, now I can't listen to music on my device and none of these fixes work either.

    This was the last straw, just called AT&T going back to an iPhone.

    I want to thank people in this forum who were kind enough to respond to my questions, I wish you all good luck with your Windows devices.
  15. blackhawk7188's Avatar
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    #15  
    I had this issue streaming over my network to my xbox last night(muppets christmas carol). All I did was restart my xbox and it worked perfectly fine. Try restarting your phone to refresh the marketplace. I have issues at times with my 900 listening to music saying the market is having issues. Hope this helps.
  16. tgallipeau's Avatar
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    #16  
    Tried restarting a couple of times. Still no luck.

    Thanks
  17. thetroublewith's Avatar
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    #17  
    I'm getting this error as well, and when I try to look at My Music on the Windows 8 app it's just saying "We can't connect to Xbox service right now."?
  18. Oktay Gardener's Avatar
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    #18  
    Sigh... It's because your Xbox Music subscription is over.
  19. thetroublewith's Avatar
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    #19  
    No, I renewed my subscription and it's definitely active.
  20. adebo's Avatar
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    #20  
    Same problem. My free trial expired and now that I have paid the $100 I am getting the same error. I cannot play a single song that I have downloaded and I cannot listen to anything offline. This is frustrating as I purchased this to use on the plane as I travel a lot. If anyone gets a resolution from support please post. At this point I will take a refund...
  21. adebo's Avatar
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    #21  
    Just did a chat with support and they recommending doing a "sync" with my microsoft account through settings and email and accounts (long press the microsoft account) and then powering off the phone for two minutes. I am on a plane and I will try when I land and post the results.

    I sent this link to the rep and he claimed it is a different issue that I am having with the DRM license
    pedenske likes this.
  22. Drazyw's Avatar
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    #22  
    I had the exact same issue. Did the trial, DLed some music and then subscribed after the trial. I got this error on all the music I had downloaded. All I had to do was download a new song/album with the now subscribed music pass and the errors went away.
  23. rdifiori's Avatar
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    #23  
    Same boat here. No of the suggestions above seem to help either. Bummer...
  24. thetroublewith's Avatar
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    #24  
    Let us know if anyone hears any other tips - I'm still getting this error after trying a few of the things suggested. :(

    Not very impressed, especially since we still have no WP8 Spotify app!
  25. adebo's Avatar
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    #25  
    Quote Originally Posted by adebo View Post
    Just did a chat with support and they recommending doing a "sync" with my microsoft account through settings and email and accounts (long press the microsoft account) and then powering off the phone for two minutes. I am on a plane and I will try when I land and post the results.

    I sent this link to the rep and he claimed it is a different issue that I am having with the DRM license
    I did this and my music is now working offline and when connected. I am currently listening to music offline with no issue. Just to be safe I started playing my downloaded music while I was connected and then switched the phone to airplane mode with a song playing. Hope this helps.
    Jason Stevens2 likes this.
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