07-21-2013 05:10 PM
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  1. Davidmuful's Avatar
    Mine has done two today - seemingly no link I can find without being able to see a log from the OS. Really hope this is software - generally a reboot as the result of hardware would indicate a short or overheating neither of which I think would be happening here.
    Have you tried a factory reset? I agree that it likely isn't overheating as it occurs when nothing is going on and the phone isn't warm. And a short wouldn't have such long gaps between.
    I'm worried because I don't want to have to go without my phone for a week if they want to send it off - and I don't want a two or three month wait for a software update.

    EDIT: I should add, HTC told me to give it a factory reset, but I think they just didn't know what was up.
    Last edited by Davidmuful; 11-08-2012 at 08:56 AM.
    11-08-2012 08:43 AM
  2. nicooke's Avatar
    Have you tried a factory reset? I agree that it likely isn't overheating as it occurs when nothing is going on and the phone isn't warm. And a short wouldn't have such long gaps between.
    I'm worried because I don't want to have to go without my phone for a week if they want to send it off - and I don't want a two or three month wait for a software update.

    EDIT: I should add, HTC told me to give it a factory reset, but I think they just didn't know what was up.
    Not done a factory reset as my phone is all nicely set up and don't want to have to do it all again. If it transpires this is software I'll be willing to do it though I agree I don't think they know what is going on. Either way it isn't tooooo much of an issue for me at present.
    11-08-2012 10:57 AM
  3. Davidmuful's Avatar
    Not done a factory reset as my phone is all nicely set up and don't want to have to do it all again. If it transpires this is software I'll be willing to do it though I agree I don't think they know what is going on. Either way it isn't tooooo much of an issue for me at present.
    Have done a factory reset, and maybe 30 mins later had a reboot. I did reinstall all my frequently used apps. I am not sure if it might be one of the htc apps, gonna uninstall those and see.
    I also want to know very soon what kind of issue this is so that I can just return it for a new phone instead of having to send it for repair later.

    EDIT: we do know at least that it isn't some kind of flashing error as a reset doesn't help. Also, if it is an app it is probably a HTC one, since our app overlap is likely small and we know it isn't Facebook. As well as all this, it could be a firmware issue. Or, it could be hardware, but I have never heard of this kind of problem before - usually it would be related to the phone not heatsyncing effectively. It seems too common to be hardware, hardly any have sold and some people have both theirs and their partner's doing it. My money is on an HTC enhancement or firmware.
    Last edited by Davidmuful; 11-08-2012 at 11:23 AM.
    11-08-2012 11:04 AM
  4. thed's Avatar
    I'm curious, has anyone tried uninstalling the HTC Hub? It has to be running in the background in order to update the clock tile in real time, right? Maybe that's an issue.
    11-08-2012 11:57 AM
  5. socialcarpet's Avatar
    It's a brand new phone on a brand new OS, so teething problems while annoying, shouldn't be totally unexpected.

    Hopefully it will all be resolved before too long, hang in there guys.
    hipporama and KoukiFC3S like this.
    11-08-2012 12:45 PM
  6. nicooke's Avatar
    Just uninstalled htc hub. I didn't have the tile pinned anyway but worth a shot. Will report back.
    11-08-2012 01:14 PM
  7. Davidmuful's Avatar
    I have uninstalled the hub, will report back if I get another reboot.
    11-08-2012 01:27 PM
  8. Stephen Ben Warren Courtney's Avatar
    Ive had all the same issues. dunno what it is tho :/
    11-08-2012 02:29 PM
  9. DonMorris's Avatar
    I haven't had these issues and about the only thing I can think of is that I disabled tap and send, something for you folks to try?
    11-08-2012 03:19 PM
  10. mberdych's Avatar
    It can't be app otherwise MS screwed up something fundamentally. App can't have a right to force reboot. Anyway, HTC Hub was not installed on my and no difference. I would believe it is a firmware issue. Other option would be faulty memory and could depend on how much you are using for example. I know that WP devices had those issues on 1st and 2nd generations. I had 5,5Gig free on mine. Anyway sent mine to service, although not expecting too much.
    11-08-2012 11:09 PM
  11. vp710's Avatar
    Ok, I will take it to service, but I am afraid, they just return it with message that it didn't happen. Well, I'll see.
    Let's hope they show what great customer support they have. It is one reason why I'm, so confident about getting a Nokia.
    11-08-2012 11:43 PM
  12. mberdych's Avatar
    DonMorris: tap & send enabled on mine.
    11-09-2012 12:38 AM
  13. nicooke's Avatar
    Whilst I agree that no app should be able to cause a reboot, it could always be a bug that allows it. Since uninstalling the htc app and the connection setup app yesterday i have seen no reboots. I have tap and send enabled. I will keep updating my mileage on the reboot front without these apps. Htc live chat can't read external web pages so couldn't read this thread rather stupidly but at least should be aware.
    11-09-2012 01:52 AM
  14. thed's Avatar
    I agree that most apps shouldn't cause the phone to reboot. But some of the OEM apps have deeper privileges that are not available to normal apps. That's why it's possible for them to cause problems. Not saying that the apps are the cause, just saying that it's possible.

    Sent from my HTC Trophy using Board Express
    11-09-2012 02:07 AM
  15. ajua's Avatar
    To owners, please keep us posted on how uninstalling HTC Hub or other apps help or didn't help. Mine is on the way and I hope it isn't a hardware issue.

    Thanks!
    11-09-2012 03:31 AM
  16. Davidmuful's Avatar
    Haven't seen any reboots since I uninstalled the HTC hub. If I do, i'll post here.
    11-09-2012 03:57 AM
  17. hailst0rm's Avatar
    Not sure if it has made any difference but there was updates released for Attentive Phone and the HTC apps yesterday (08/11). I wonder if the Attentive Phone part may be causing troubles as its not an app as such, its more of a system service that is always running.

    I've had a couple of restarts in the first week and one morning where the phone had shutdown overnight. No problems in the last few days though.
    11-09-2012 03:58 AM
  18. mberdych's Avatar
    I did not have HTC hub and had 2 reboots.
    11-09-2012 06:29 AM
  19. nicooke's Avatar
    I did not have HTC hub and had 2 reboots.
    I am happy to be corrected if I am wrong but the HTC app is installed by default on shipping.

    EDIT: Happy to report no reboots thus far since the removal.
    11-09-2012 08:21 AM
  20. martinmc78's Avatar
    Havent had any reboots for 3 days. Im assuming updates to xbox music and the HTC hub sorted the issue. I didnt uninstall any apps
    11-09-2012 08:37 AM
  21. futurix's Avatar
    Two reboots in five days here - one upon trying to use NFC with Android phone, and second just out of nowhere... not sure what to think of it.
    11-09-2012 08:57 AM
  22. Davidmuful's Avatar
    I have turned attentive phone off (it also just got an update) and uninstalled HTC, ths far still no reboots.
    11-09-2012 10:31 AM
  23. fierywater's Avatar
    Thank God for Windows Phone allowing you to remove manufacturer bloatware, eh?
    11-09-2012 11:15 AM
  24. mberdych's Avatar
    Nicooke: I am aware of that, I am not using HTC Hub, so removed it right away after started the phone first time.
    11-09-2012 11:16 AM
  25. Byron Hinson's Avatar
    Random reboots here since I got my phone Monday. Sometimes is messaging, sometimes when not in use. I notice some people say Xbox SmartGlass could be one app that causes it. I still wonder if its HTC hardware.
    11-09-2012 01:07 PM
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