Hi, just to have a separate thread. I bought here in Prague where I am coming from black 8X on the launch day (1st of November) and so far within 3 days of use I had 2 random reboots. Device just suddenly reboots itself ending in PIN screen. Quite annoying, but not sure whether go for service or is it a software issue. Can you share if you have same experience. So far both reboots happened when in car connected to bluetooth.
Im probably going to curse my luck here but I've been deleting apps to see if any were causing the reboots. I uninstalled the Facebook app and I've not had any reboots since. Ill update tomorrow if this changes.
So its 24 hours later and I've not had anymore reboots (down from 4-5). I cant imagine it was the Facebook app but I wont be reinstalling it. Hoping that it doesn't happen again. Maybe someone else who's having reboots could uninstall the FB app to see if it resolves their issue?
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Lewis: Hi Nick, thank you for contacting HTC Support, I am looking in to your query now.
Lewis: Unfortunately I can't see the link as the Internet we have is restricted to work related sites only. HTC has not yet received confirmation of an issue with the HTC 8X having a rebooting problem.
Me: ah ok
Me: you may wish to get someone looking at that
Me: there are several instances ont he 8X specific thread of reboots
Me: I've been experiencing about 1 per day
Me: nearly always when not touching the phone too
Lewis: Has this occurred on the phone with only stock software?
Lewis: Okay I'll pass this information on to our development team. Can I have the following details:
Lewis: Serial Number
Firmware Revision number / ROM Version
Bootloader Version / ROM Date
Current network provider
Me: imei xxxxxxxxxxxxxxx
Me: os version 8.0.9903.10
Me: firmware revision number 1532.20.10024.401
Me: hardware revision number 0002
Me: bootloader version 0.0.1532.20(156943)
Me: cant find the serial
Lewis: It's all right I can get it from the IMEI. If the reboots get worse please get in contact and we can see if a repair can resolve the issue.
Me: ok - it isnt a dealbreaker but in a 400 phone it isn't really to be expected
Just checking in to say it has happened to me too, but one time instead of booting back up it displayed nothing but a big exclamation mark on screen for 30 secs, then rebooted again.
I think because so many people are seeing issues that it is software. Not even the original 360 had hardware issues this endemic.
Also, I got mine on the third and it didn't reboot at all until yesterday. Since then it has done it three times. Once while I was using the phone.
If it is software, my current theories are that it's something to do with multitasking/background tasks.
Last edited by Davidmuful; 11-08-2012 at 06:13 AM.
Mine has done two today - seemingly no link I can find without being able to see a log from the OS. Really hope this is software - generally a reboot as the result of hardware would indicate a short or overheating neither of which I think would be happening here.