- 11-05-2012, 01:08 PM #1
Hi, just to have a separate thread. I bought here in Prague where I am coming from black 8X on the launch day (1st of November) and so far within 3 days of use I had 2 random reboots. Device just suddenly reboots itself ending in PIN screen. Quite annoying, but not sure whether go for service or is it a software issue. Can you share if you have same experience. So far both reboots happened when in car connected to bluetooth.
- 11-05-2012, 06:22 PM #4
Im probably going to curse my luck here but I've been deleting apps to see if any were causing the reboots. I uninstalled the Facebook app and I've not had any reboots since. Ill update tomorrow if this changes.
- 11-06-2012, 02:48 PM #13
So its 24 hours later and I've not had anymore reboots (down from 4-5). I cant imagine it was the Facebook app but I wont be reinstalling it. Hoping that it doesn't happen again. Maybe someone else who's having reboots could uninstall the FB app to see if it resolves their issue?
- 11-07-2012, 11:13 AM #19
Passed on to HTC:
Please wait while we find an agent to assist you...
You have been connected to Lewis.
Lewis: Hi Nick, thank you for contacting HTC Support, I am looking in to your query now.
Lewis: Unfortunately I can't see the link as the Internet we have is restricted to work related sites only. HTC has not yet received confirmation of an issue with the HTC 8X having a rebooting problem.
Me: ah ok
Me: you may wish to get someone looking at that
Me: there are several instances ont he 8X specific thread of reboots
Me: I've been experiencing about 1 per day
Me: nearly always when not touching the phone too
Lewis: Has this occurred on the phone with only stock software?
Lewis: Okay I'll pass this information on to our development team. Can I have the following details:
Lewis: Serial Number
Firmware Revision number / ROM Version
Bootloader Version / ROM Date
Current network provider
Me: imei xxxxxxxxxxxxxxx
Me: os version 8.0.9903.10
Me: firmware revision number 1532.20.10024.401
Me: hardware revision number 0002
Me: bootloader version 0.0.1532.20(156943)
Me: cant find the serial
Lewis: It's all right I can get it from the IMEI. If the reboots get worse please get in contact and we can see if a repair can resolve the issue.
Me: ok - it isnt a dealbreaker but in a 400 phone it isn't really to be expected
11-08-2012, 06:42 AM #23
- 15 Posts
- 0 Post(s)
- 0 Thread(s)
Just checking in to say it has happened to me too, but one time instead of booting back up it displayed nothing but a big exclamation mark on screen for 30 secs, then rebooted again.
I think because so many people are seeing issues that it is software. Not even the original 360 had hardware issues this endemic.
Also, I got mine on the third and it didn't reboot at all until yesterday. Since then it has done it three times. Once while I was using the phone.
If it is software, my current theories are that it's something to do with multitasking/background tasks.
Last edited by Davidmuful; 11-08-2012 at 07:13 AM.
- 11-08-2012, 09:25 AM #25
Mine has done two today - seemingly no link I can find without being able to see a log from the OS. Really hope this is software - generally a reboot as the result of hardware would indicate a short or overheating neither of which I think would be happening here.