- 11-16-2012, 05:17 PM #1
Went to the store and they said the computer won't allow them.
Talked to a rep on the phone who supposedly asked his supervisor, and the supervisor said they no longer have the ability to do that anymore
Before i keep wasting my time talking to new sales reps, is it at all possible to keep my $19.95 grandfathered blackberry BIS/BES addon data plan and still be allowed to upgrade my phone?
I'm off contract so i do have some leverage, but i'm afraid if i threaten to cancel and they call my bluff, i'm going to lose my plan either way!
- 11-16-2012, 05:27 PM #2
You should be. I have zero experience with Blackberry BIS and using other devices, but it definitely can be done. Those of us with grandfathered plans just lose the ability to talk to people in the store or regular customer service reps. Oh, and when you talk to loyalty, you never have to threaten to cancel - I never have. I'll repost what I posted in the Lumia 810 forum to someone else with the same issue...
- 11-16-2012, 05:32 PM #3
thanks! i guess i've been talking to the wrong people then ;)
not sure why the store people wouldn't do this to make a quick sale
edit: online forces me to alter my plan so i'll just call retentions
- 11-16-2012, 06:05 PM #4
ha.. that was easy
he didn't even pull the "let me talk to my supervisor" on me. just took care of it no questions asked and verified that i will 100% have the same grandfathered plan
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