07-27-2013 03:53 PM
52 123
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  1. Coffee's Avatar
    I have a Radar, HD7s and now an 8x, no problems with any of them. Anecdotal evidence is just that. You have to take care of your phones, people. I know it's pretty and all, but if you take the risk of not having a case, don't come on here and complain when it cracks. It's not a block of wood, it's a computer in a fragile case. Nokia's drop tests look good, but I've already seen a few 920s with cracked screens from drops, it all depends how it hits the floor. PUT A CASE ON IT.
    12-02-2012 01:38 PM
  2. kwa's Avatar
    I went to HTC Care to replace my lcd and they said it will be available after 3 - 4 weeks and the expected price is around 250 - 300 $ !!!!!!!! i bought my mobile on contract for 200 $ to save some money and now i'm going to pay the difference !!!! i found lcd replacement on e-bay what do you suggest ??
    12-03-2012 04:41 AM
  3. afripino's Avatar
    I bought the hard case / stand from Verizon. Needless to say, my phone survived a fall of about 3 feet faced down. The initial horror I felt was immediately subsided when I saw it was flawless due to the protection provided by the case. It's not bulky either.

    People....get the case!
    12-03-2012 10:02 AM
  4. MojoHand69's Avatar
    I bought the hard case / stand from Verizon. Needless to say, my phone survived a fall of about 3 feet faced down. The initial horror I felt was immediately subsided when I saw it was flawless due to the protection provided by the case. It's not bulky either.

    People....get the case!
    Agreed. I purchased the simple silicone case from my local VZW store. The case adds limited bulk and my phone has survived two drops w/o a scratch. I also have a simple snap-on case for my iPhone 4S that I use for work. I have been fairly careless with this phone and it has survived multiple drops unscathed. I am much more careful with my 8X and added a screen protector on day one.
    12-03-2012 01:31 PM
  5. lildrgn's Avatar
    Can you purchase Microsoft assurance after you purchase the phone? I can't find any info about the program on line
    14 days.
    12-04-2012 01:09 AM
  6. juanitoriv's Avatar
    Can you purchase Microsoft assurance after you purchase the phone? I can't find any info about the program on line
    this depends on the carrier more than likely. Sprint (I work for them) gives up to 30 days for coverage thru Assurion, who coincidentally, most major carriers use. I have them thru T-Mo
    12-04-2012 09:52 AM
  7. juanitoriv's Avatar
    I have a Radar, HD7s and now an 8x, no problems with any of them. Anecdotal evidence is just that. You have to take care of your phones, people. I know it's pretty and all, but if you take the risk of not having a case, don't come on here and complain when it cracks. It's not a block of wood, it's a computer in a fragile case. Nokia's drop tests look good, but I've already seen a few 920s with cracked screens from drops, it all depends how it hits the floor. PUT A CASE ON IT.
    Only reason I have an 8X is cause my Radar spider webbed on a perfect drop onto a pebble. Was probably like the 30th time that lol tank met floor
    12-04-2012 09:54 AM
  8. space 1's Avatar
    I bought my phone end off November my phone screen just cracked i put it down then next time i picked it up noticed screen had cracked i not dropped it or anything but HTC will not believe me. Then yesterday the speaker is now not working when use radio or music is distorted now phone is under a month old anyone else having problems rgds Neil page
    12-24-2012 10:37 AM
  9. dookie dave's Avatar
    does anyone here sit on their phone?
    i like to leave my phone in my back pocket. i have the iphone 3g right now and always leave it in my back pocket and sit on it and nothing ever happens
    is this the case with the 8x or would it not be safe?

    -im thinking of renewing my contract with the 8x.
    12-24-2012 02:17 PM
  10. Coolknight1968's Avatar
    Don't sit on a 8X, it is longer and will break its glass.
    12-24-2012 02:22 PM
  11. dookie dave's Avatar
    Don't sit on a 8X, it is longer and will break its glass.
    have you done it before?
    i ALWAYS leave my phone in my back pocket, considering iphone 3 is smaller than htx 8x, i will probably have to put the 8x into my back pocket...
    im about to make a thread asking if people sat on their phones lol... seems like 8x is like the iphone 4 in terms of baby-ing it and buying a case for it etc etc...
    12-24-2012 04:08 PM
  12. susslerville's Avatar
    Thought I'd post my experience here as well. I've had mobile phones for over 15 years and have never cracked a screen. 2 weeks in with my 8X and the screen shattered. I fumbled it taking it out of my pocket and it fell from pocket height onto the ground and shattered. I must have done this a bunch of times with other phones and have never had anything more than a scratch on the case. I don't carry Verizon's insurance for a number of reasons and I've come out way ahead over the years - so I'm not crying about that. But this launched me on a trek to find a repair place that could replace the combined glass/lcd unit. It's not as easy as going to eBay for this phone. The screen unit is in big demand (I wonder why..) and low supply, so finding a shop that could make the repair was a challenge. And it's expensive. I learned a lot going through this process, so here's some info that was shared with me that I hope will help inform others:
    1) This isn't just an HTC problem. The repair shops that I spoke with said that this latest round of phones from a number of manufacturers is problematic. In order to give us big screens and cool-looking phones, they've extended the glass all the way to the phone edges with very little casing around it and virtually no shock absorption. 8Xs and others phones like it seem to be shattering left and right. The repair places literally can't get enough replacement glass/lcd units to meet the demand.
    2) They're using a thinner glass and, in the case of the 8X and some other phones, a combined glass and lcd digitizer unit. That makes for an awesome touch screen experience for the user, but it's more fragile than prior glass.
    3) The "gorilla glass" that the phone comes with is great for scratch-resistance, but according to the repair guys it doesn't mean anything when it comes to breakage.

    I imagine that once the supply picks up, glass replacements will become less expensive and more available - but for now it's a real problem.

    And.. regarding a case.. my phone was new and I was still looking into cases, so the phone didn't have a case when it dropped. I can't speak to whether a case would have prevented this.

    Here's a picture of mine. Be careful with yours!
    8x-broken-glass.jpg
    Last edited by susslerville; 01-11-2013 at 04:03 PM.
    BrayMatter and lunarcaustic like this.
    01-11-2013 07:18 AM
  13. phil2415's Avatar
    Throwing in my experiences, I've owned dozens of different phones over the years, including iPhones and a Nokia Lumia 800 recently, and never had so much as a scratch on any of their screens even after drops and extended day-to-day usage. Today I dropped my HTC 8X a foot or two to the ground and the screen totally shattered. It looks to have emanated from one of the corners, and I think it's right that the corners are a weak point of the 8X's design.
    01-14-2013 09:33 AM
  14. MojoHand69's Avatar
    Otterbox!! Dropped mine, got that instant foot catch with the toss up back to the hand thingy. Almost ate the counter trying to save my phone. Unless they start making these things out of lead, a case is a must. I bump crap at work every 5 seconds when I have an bare phone in my pocket.
    Agreed, a case is a must. There are plenty of low profile low cost cases on the market.
    01-14-2013 09:49 AM
  15. jlzimmerman's Avatar
    Thought I'd post my experience here as well. I've had mobile phones for over 15 years and have never cracked a screen. 2 weeks in with my 8X and the screen shattered. I fumbled it taking it out of my pocket and it fell from pocket height onto the ground and shattered. I must have done this a bunch of times with other phones and have never had anything more than a scratch on the case. I don't carry Verizon's insurance for a number of reasons and I've come out way ahead over the years - so I'm not crying about that. But this launched me on a trek to find a repair place that could replace the combined glass/lcd unit. It's not as easy as going to eBay for this phone. The screen unit is in big demand (I wonder why..) and low supply, so finding a shop that could make the repair was a challenge. And it's expensive. I learned a lot going through this process, so here's some info that was shared with me that I hope will help inform others:
    1) This isn't just an HTC problem. The repair shops that I spoke with said that this latest round of phones from a number of manufacturers is problematic. In order to give us big screens and cool-looking phones, they've extended the glass all the way to the phone edges with very little casing around it and virtually no shock absorption. 8Xs and others phones like it seem to be shattering left and right. The repair places literally can't get enough replacement glass/lcd units to meet the demand.
    2) They're using a thinner glass and, in the case of the 8X and some other phones, a combined glass and lcd digitizer unit. That makes for an awesome touch screen experience for the user, but it's more fragile than prior glass.
    3) The "gorilla glass" that the phone comes with is great for scratch-resistance, but according to the repair guys it doesn't mean anything when it comes to breakage.

    I imagine that once the supply picks up, glass replacements will become less expensive and more available - but for now it's a real problem.

    And.. regarding a case.. my phone was new and I was still looking into cases, so the phone didn't have a case when it dropped. I can't speak to whether a case would have prevented this.

    Here's a picture of mine. Be careful with yours!
    Thank you and spot on. Another thing to consider are the thinner bezels. As screens display become closer to the edge, the framing for the bezel also becomes thinner. The framing typically helps support and take the impact of falls. When that framing starts to disappear, so does the absorption of impact, which this is transferred to the display.
    01-14-2013 09:52 AM
  16. MikadoWu's Avatar
    Sadly My Sons 920 screen was cracked today... Unit was in his pocket and he was hit with a basketball during PE. He was even on the bench waiting his turn to play.
    01-17-2013 10:46 AM
  17. DavidinCT's Avatar
    I know it's not cheap but, it's worth the $5.99 a month for insurance. Replacing one of these off contract is about $550 at full retail (at least from Verizon) and if your stuck in a 2 year contract, the piece of mind is worth the money not to deal with it, if "it" happens.
    01-17-2013 02:47 PM
  18. Nico_J1's Avatar
    I am so upset, I got my 8x 2 weeks ago and it's smashed already. I was sitting down and it fell out of my pocket (so from waist height when sitting on a chair). It hit on the corner and I think that's why it shattered in the way it did.

    I am so angry because it smashed into small fragments. It was face down and when I went to pick it up the glass bits were falling crumbling out of it, before I knew it had smashed I cut my finger open on the crumbling screen. Not happy, I know all phones are gonna smash if you hit them a certain way but this really wasn't a big drop at all. I've had phones since they became popular to carry around and never had a single one smash or even a significant scratch. Perhaps I was lucky in the past!

    The case I'd bought was delayed in delivery (place I got my phone from didn't sell cases for it) and arrived.... the very next day after it broke! lol
    Last edited by Nico_J1; 04-21-2013 at 08:03 PM. Reason: Realised the link is for USA only
    04-21-2013 05:24 PM
  19. chomsky11's Avatar
    I'm getting a Ballistic case just for work, as I have a physical job and carry the phone in a front pocket...you never know. When I'm out of work It'll go naked.
    04-22-2013 12:31 AM
  20. Nico_J1's Avatar
    If you do make sure you have insurance! :)
    04-24-2013 06:28 PM
  21. Leslielbk's Avatar
    I broke mine by putting it in my back pocket and sitting on it. I, and my phone, are crushed. So while the encouragement to get a case is great, the damage is already done on mine. Where can I get it fixed? HTC actually wants me to send it to them, and will fix it for $250. I paid a penny for the phone - a AT&T promotion since I had an upgrade. Which I just used, and now have to wait 2 years...the new phone would be, what - $450? Something like that? This is killing me. My iPhones were a lot tougher than this, but I love this phone. HELP!!!!!
    06-30-2013 02:35 PM
  22. TheAvro's Avatar
    Thought I'd post my experience, my 8X fell off a chair from about 1-1.5ft. I picked the phone up and realised the whole screen was completely shattered so after reading that the screen replacement was quite tricky I decided to just get it done properly by HTC, I sent it in and the quote they sent me to fix it made my jaw drop, 188. I can buy a new phone for not much more than that so I'm going to have to pay 26 to get my phone back from HTC and attempt a repair myself.
    07-03-2013 10:46 AM
  23. Sheikmans's Avatar
    The screen of my HTC 8X is shattered for the second time in 3 months. Yes I 'm handling this device with care, but I call this bad luck. I bought my first mobile phone in 1996. My 8X is my very first phone with 2 cracked screens. This phone is making me crazy right now, I'm very frustrated about the lack of build quality. The first drop was in March on the streets in Hongkong. The drop was about 40 cm, the screen was completely dead. When I came home (The Netherlands) I decided to repair the device. Price was 200,- (Euros!!). Yesterday I dropped my phone from my desk on a wooden floor. Again, completely shattered but still working. I like WP8, but this phone is a complete disaster. The repairshop told me back in March that it was the most difficult phone to repair and that they are doing good business thanks to HTC. Nuff said...I hope the Lumia 925 has better build quality, I just love WP.
    07-04-2013 03:40 AM
  24. Leslielbk's Avatar
    This is my update to this very sad thread. I took it, upon my AT&T store's recommendation, to a "we fix phones" shop near to them. $140 for the repair. I'm still waiting for the parts to come in, and I'll report back how it went. I checked out youtube - there are some very scary full-length instructional videos - no *"* they're the most difficult to repair, Sheikmans. I hope they can pull this off. I LOVE my phone, but I'm screwed unless I want to pay full price - I used my upgrade on a one penny phone, broke it, and..well...here we are. I'm looking at cases right now - they don't seem to have one that retains the sleek lines. Back to bulky. What the hell's the point of a sleek phone????
    07-15-2013 01:03 PM
  25. Leslielbk's Avatar
    Not that this thread is still going, but add me to the list. 6 weeks.
    It will be interesting to do a poll to see how many 8x owners have a damaged screen in a month or two.
    07-15-2013 01:29 PM
52 123

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