Windows goes galactic

Revealed: Samsung's Surface Pro-like Galaxy Book, running Windows 10

Saving money on data

Mint SIM is the perfect way to get cheap data in the U.S.

We made some changes

Our new forums are here!

Don't count Windows Phone out just yet

Dead? Psh. Here are 5 reasons to stick with Windows 10 Mobile

VPN vs. Proxy

The difference between a proxy and a VPN

Latitude attitude

Dell Latitude 7280 is a business laptop with tons of consumer attitude

4K all the way

You probably don't NEED a 4K webcam, but we love Logitech's BRIO 4K anyway

Long live Windows phone

Contrary to popular belief, Windows phone won't die anytime soon

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 4 of 4
  1. twice22's Avatar
    Member

    Posts
    2 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #1  
    I've had the 8x on Verizon for a little over two weeks now and I've noticed that the volume rocker is loose. I'm also experiencing the "dirty corners" issue that some people on here have mentioned(pretty sure the corners aren't dirty, I think the paint is rubbing off. My hands are almost always clean and I keep my phone in a special pouch in my purse, not a pants pocket). Has anyone with an 8x from Verizon been able to successfully exchange their device for a new one without paying a fee? It says nothing about phones with defects on the website (at least not within a month of purchase). Will the loose volume rocker count as a legitimate enough complaint for them to exchange it for me? I'm on a 2 year contract so I'd like it to last. I treat my phone extremely well so it's really disappointing to have hardware issues with it so early on.

    Any help is much appreciated!
  2. brmiller1976's Avatar
    Member

    Posts
    2,092 Posts
    Global Posts
    2,580 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #2  
    Verizon is required by law to repair or exchange a defective phone within the warranty period. If you find they're not giving you adequate help, you can escalate to HTC. Or you can just call HTC customer support and ask them to honor the manufacturer's warranty, and they'll exchange your phone.
  3. lzicc's Avatar
    Member

    Posts
    126 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #3  
    I just exchanged mine for a possible Bluetooth issue. I bought mine at Best Buy and they exchanged it with no hassle.
  4. juanitoriv's Avatar
    Member

    Posts
    1,253 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #4  
    You should be covered as is a manufacturers defect. Should be an easy swap

Similar Threads

  1. My HTC 8x was Scratched Out of the Box
    By longsh0t in forum HTC 8X
    Replies: 6
    Last Post: 12-02-2012, 07:57 PM
  2. Question about HTC Surround firmware on Namgo
    By Alaera in forum Windows Phone 7
    Replies: 15
    Last Post: 02-09-2012, 08:10 AM
  3. Replies: 10
    Last Post: 06-03-2011, 02:41 PM

Posting Permissions

";