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  1. longsh0t's Avatar
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       #1  
    I was getting ready to make a call, pulled it my phone and noticed that on the screen there was an image I haven't seen before. It looked like a lightning bolt with a gear/settings icon next to it. The screen was frozen and I couldn't close out or switch out for it. The only thing I could do was hold down the power button to restart it.

    I didn't think too much of it because I figured I could just google it and figure out what it was but I can't seem to find anything. I realize it could be app related but figured I'd post to see if it could possibly be an OS issue.

    Thanks Iin advance.
  2. palandri's Avatar
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    #2  
    Was your battery low?
    Check out the great deals on Windows Phone Accessories: http://store.wpcentral.com
  3. longsh0t's Avatar
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       #3  
    No. I it had been off the charger for about an hour. When It rebooted I had 93% battery.
  4. ImAdrian23's Avatar
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    #4  
    Hmm... I had the Lighting Boly picture before too. I think it appeared because I tried to hard reset my phone via the volume + lock buttons. However my battery was also dead or at least close being dead AND... I had my bluetooth bug (if I'd turn my BT on, my phone would restart forever and ever until the battery would die, and I couldn't turn BT off). I'm curious about that too!
  5. switchback1's Avatar
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    #5  
    I just had this same issue this morning when I got to work. In my case, I had it in a holster and was driving to work with seat belt on. I am wondering if there was a button pressing problem from the holster. My battery was at 57% so I doubt that had anything to do with it. Another issue is last night it came up saying something was wrong with my micro sd card and to put it in a computer to fix it. I am not sure if the two are related, but if I get the lightning bolt again I am gonna remove the sd card.
  6. Darricheal's Avatar
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    #6  
    Today i got on the bus after unplugging my htc Windows 8x and it was 99% charged i had to serve an iss day so I turned it off gave it to the office till the end of school at 2:50 when i got my phone back i turned it back on put it in my pocket about ten minutes later when i pulled my phone out again it the symbol too I've only had my phone since Christmas, if that matters
  7. wpwaukesha's Avatar
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    #7  
    Happened to me too. Full charge and was updating some apps. Weather flow live tile was not showing proper location, I went into the app but nothing so I rebooted. The apps have finished downloading and updating prior to me rebooting.
  8. Spiritus13a's Avatar
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    #8  
    happend me too.

    The solution is to press volume down and power button together
    Thanked by:
    kaku85 likes this.
  9. #9  
    your answer was short sweet and simple, and it worked.. thank you so much
  10. #10  
    Have you tried a soft or hard reset?
  11. #11  
    Quote Originally Posted by Spiritus13a View Post
    happend me too.

    The solution is to press volume down and power button together
    ^^
  12. Daisy Anderson's Avatar
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    #12  
    This happened to me too, just know actually. I have 60% battery, my phone was just sitting on my desk, reached it to check if i got a text because it vibrated, only the screen was black and all that it showed was a lightning bolt and a gear in white. I held down the power button for like 30 sec, before it would restart. Does anyone know what it means though and why it would do it?
  13. Bobby Frefel's Avatar
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    #13  
    I've done that now over 30 times and I still get that screen.... HELPPP MEEEE!!!!
    Hector1van likes this.
  14. JimByrne's Avatar
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    #14  
    Same problem. The only way to clear it is Volume Down and Power for 15 sec. That appears to shut the HTC down completely. But Wait ... there's more!!! Then holding down the power button ... does nothing. Again, to get it started again you have to hold down the Volume Down and the Power buttons for 15 sec. Then the HTC power up screen comes up ...FOLLOWED BY THE LIGHTNING BOLT AND SETTINGS ICONS .... AGAIN. There appears to be no way to get it to actually turn on.
    Hector1van likes this.
  15. #15  
    Thank you!!!!
  16. DavidinCT's Avatar
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    #16  
    The Bolt and Gear screen is a flash mode, it's one of those back door things for repair people to re-flash a phone that will not fully boot. I hit it before and looked it up. If you found you way into by mistake, just rebooting the phone normally gets it out of this mode (vol down and power I believe).

    If you rebooted your phone and you still have it....bad news, needs to get a rom flashed to it, normally a carrier or repair center item but, can show a possible bigger problem.
    XV6700(Apache)>XV6800->HTC Touch Pro 2(XV6875) ->HTC Trophy ->VZW HTC 8X ->Nokia Lumia 928 -> Nokia Lumia ICON (929)

    Thanked by:
  17. wjb950's Avatar
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    #17  
    Hi
    I had the same problem - then I noticed the power switch was stuck in the case just very slightly - once aligned it began to charge properly
  18. Dana Thornton's Avatar
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    #18  
    Thank you so much. I had no clue what had happened to my new phone. I did what you said, and it worked! Thanks again.
  19. Freak23's Avatar
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    #19  
    I had the exact same thing.
    I was listening to music in the shower and I think it might have over heated with the steam.

    All I did was press the power button at the top and it was back to normal.

    Hope this helped you
  20. cbhcpa's Avatar
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    #20  
    Thanks for the direct and effective solution to the lightening bolt symbol freezing the screen
  21. Hector1van's Avatar
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    #21  
    Quote Originally Posted by JimByrne View Post
    Same problem. The only way to clear it is Volume Down and Power for 15 sec. That appears to shut the HTC down completely. But Wait ... there's more!!! Then holding down the power button ... does nothing. Again, to get it started again you have to hold down the Volume Down and the Power buttons for 15 sec. Then the HTC power up screen comes up ...FOLLOWED BY THE LIGHTNING BOLT AND SETTINGS ICONS .... AGAIN. There appears to be no way to get it to actually turn on.
    This is my situation. Repair center is the solution?
  22. tforcnab's Avatar
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    #22  
    Quote Originally Posted by Spiritus13a View Post
    happend me too.

    The solution is to press volume down and power button together
    It worked for me, thanks, however the date and times are wrong!
  23. Jan Lindop's Avatar
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    #23  
    Same problem with flash sign and cog....it appears to be a that the on button is stuck particularly if you have it in a case so take phone out of the case then take battery out and replace, switch on as normal.. hey presto!
  24. Shadehz's Avatar
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    #24  
    Quote Originally Posted by Spiritus13a View Post
    happend me too.

    The solution is to press volume down and power button together
    Thank you so much for posting this It really helped me a lot I appreciate people like you!
  25. JamminJaguar's Avatar
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    #25  
    Hey, I've got the same problem with my HTC 8X and the gears screen. Mine happened after an OS update which said it would take no longer than five minutes.... Here I am almost 24 hours later. It won't charge either because of this issue so when I put it in the charger it runs directly off that, if I unplug the charger the battery dies out.

    I've tried countless times all this different rebooting stuff with the power, volume, camera buttons (hard reboot, soft reboot etc) and nothing is working whatsoever.

    Any suggestions?
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