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  1. Darkgift's Avatar
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       #1  
    I am running Win 7 Home Premium. Ever since I hard reset my phone, the WP Desktop app and the Device settings window (the one who's taskbar icon is a pic of the phone) no longer launch automatically. I have uninstalled and reinstalled both the phone driver and the WPDesktop app, and nothing. Any suggestions?
    Sprint (9 1/2 years) - Samsung SPH-A460, Sanyo PM-8200(S), Samsung A900 "Blade" & Samsung SPH-M620 "Upstage" simultaneously (2 lines), Samsung Instinct & Samsung Upstage simultaneously (2 lines), Palm Pre & Palm Pixi simultaneously (2 lines), HTC Evo, HTC Arrive::::Verizon (since March 2012) - iPhone 4s, HP Pre3.....[S]Looking forward to going back[/S] Finally back to Windows Phone with the HTC 8x [S](iPhone 4s as work line, HP Pre3 to play with)[/S]...now on a Nokia Lumia Icon. Love my Gen 1 Surface RT!!
  2. sonardude1's Avatar
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    #2  
    I've noticed that the usb cable you use to connect makes a difference. The cable that comes with the phone works great, however another one I have will only charge and never open the app. Just a thought.
  3. Kavu2's Avatar
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    #3  
    ^^ similiar experience here....the USB cables make a difference....as well as the PC USB post on occasion as well
  4. Darkgift's Avatar
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       #4  
    I'm using the OEM cable that came with. Did u mean USB port?
    Sprint (9 1/2 years) - Samsung SPH-A460, Sanyo PM-8200(S), Samsung A900 "Blade" & Samsung SPH-M620 "Upstage" simultaneously (2 lines), Samsung Instinct & Samsung Upstage simultaneously (2 lines), Palm Pre & Palm Pixi simultaneously (2 lines), HTC Evo, HTC Arrive::::Verizon (since March 2012) - iPhone 4s, HP Pre3.....[S]Looking forward to going back[/S] Finally back to Windows Phone with the HTC 8x [S](iPhone 4s as work line, HP Pre3 to play with)[/S]...now on a Nokia Lumia Icon. Love my Gen 1 Surface RT!!
  5. Kavu2's Avatar
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    #5  
    ^^^ Yes...USB port...sorry, typo. I've found sometimes USB ports are configured differently even on OEM machines out of the box. So maybe try a different USB port and see if that helps the phone to sync with the desktop app and launch it.

    ETA...also don't use a port from a USB hub (if that is your setup) as that also can cause problems. Get as direct as you can from phone to PC.
  6. Darkgift's Avatar
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       #6  
    No change with the USB port....gonna try a different computer.
    Sprint (9 1/2 years) - Samsung SPH-A460, Sanyo PM-8200(S), Samsung A900 "Blade" & Samsung SPH-M620 "Upstage" simultaneously (2 lines), Samsung Instinct & Samsung Upstage simultaneously (2 lines), Palm Pre & Palm Pixi simultaneously (2 lines), HTC Evo, HTC Arrive::::Verizon (since March 2012) - iPhone 4s, HP Pre3.....[S]Looking forward to going back[/S] Finally back to Windows Phone with the HTC 8x [S](iPhone 4s as work line, HP Pre3 to play with)[/S]...now on a Nokia Lumia Icon. Love my Gen 1 Surface RT!!

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