1. Marconis4's Avatar
    Ever since the last HTC update, I cannot open media messages. I get the message, "Get media content now (30KB)", click it, and it doesn't open. I can send MMS, but not open. Incredibly annoying...any ideas?
    04-25-2013 11:20 AM
  2. xboxonthego3's Avatar
    Might be carrier related. That happened to me a few months back on Verizon. But it went away. What carrier are you on?
    04-25-2013 11:29 AM
  3. peacefulberry's Avatar
    Make sure your data is completely on. No edge or WiFi, but 3g and up. Otherwise it won't work.
    04-25-2013 11:43 AM
  4. Marconis4's Avatar
    Verizon is my carrier. Pretty sure data is completely on, have LTE right now and had 3G earlier.
    04-25-2013 05:00 PM
  5. peacefulberry's Avatar
    Verizon is my carrier. Pretty sure data is completely on, have LTE right now and had 3G earlier.
    Toggle airplane mode or turn the cellular off, then on again. Unfortunately the data may be lost already. Sometimes if you don't retrieve it soon, you will lose it. But after doing the airplane toggle and turning cellular off and on, wait a few minutes and send a photo to yourself to see if it works now.
    Marconis4 likes this.
    04-25-2013 05:40 PM
  6. Marconis4's Avatar
    Toggle airplane mode or turn the cellular off, then on again. Unfortunately the data may be lost already. Sometimes if you don't retrieve it soon, you will lose it. But after doing the airplane toggle and turning cellular off and on, wait a few minutes and send a photo to yourself to see if it works now.
    I tried just restarting the phone earlier, and that didn't work. Taking your airplane mode advice, I sent one to myself and had my girlfriend test-send me one as well...it worked! Thanks so much. Any idea why this happens?

    Also, I was able to open pictures from yesterday.
    04-25-2013 06:18 PM
  7. peacefulberry's Avatar
    I tried just restarting the phone earlier, and that didn't work. Taking your airplane mode advice, I sent one to myself and had my girlfriend test-send me one as well...it worked! Thanks so much. Any idea why this happens?

    Also, I was able to open pictures from yesterday.
    Oh good! I don't know why this happens, the only thing I could think of is that somehow when the signal goes offline, turning airplane mode on/off helps kick it back into gear, because you are turning off all connections and turning them back on. Its like flipping a breaker switch off then on to help restore electricity. :)
    04-25-2013 07:07 PM
  8. Unobtainius Visionarius's Avatar
    Thanks for that, that was my problem
    10-09-2013 09:32 PM
  9. juanitoriv's Avatar
    Its crazy, but it works
    10-11-2013 04:24 AM
  10. Cora Kiceniuk's Avatar
    Oh I had the same issue. Using cellular worked. Wifi not able to open data, but why, pray tell?
    11-14-2013 11:49 AM
  11. unstoppablekem's Avatar
    I sometimes get this for some reason, and sometimes it works. I do have mms on. Been having this from my Dvp to my 920 on gdr3.
    11-14-2013 11:51 AM
  12. nthkmf's Avatar
    Make sure your data is completely on. No edge or WiFi, but 3g and up. Otherwise it won't work.
    It works fine. Thanks :D
    02-20-2014 07:59 PM
  13. Kathy Machir's Avatar
    Ever since the last HTC update, I cannot open media messages. I get the message, "Get media content now (30KB)", click it, and it doesn't open. I can send MMS, but not open. Incredibly annoying...any ideas?
    10-19-2015 03:03 PM
  14. rebeccasmith123233's Avatar
    Make sure your data is completely on. No edge or WiFi, but 3g and up. Otherwise it won't work.
    05-10-2016 10:42 AM
  15. j1sh's Avatar
    This is why I dislike picture messaging. I've had this issues on multiple carriers, on multiple Windows phones since the launch of the Lumia 920.
    This is one of the times I recommend using an alternate service to send pictures, like Viber or Facebook Messenger, WhatsApp etc.

    Sent from mTalk
    05-10-2016 01:05 PM
  16. Roger Ernsperger's Avatar
    Ever since the last HTC update, I cannot open media messages. I get the message, "Get media content now (30KB)", click it, and it doesn't open. I can send MMS, but not open. Incredibly annoying...any ideas?
    08-27-2016 10:19 AM
  17. Eugene O's Avatar
    Ever since the last HTC update, I cannot open media messages. I get the message, "Get media content now (30KB)", click it, and it doesn't open. I can send MMS, but not open. Incredibly annoying...any ideas?
    09-11-2016 01:54 PM
  18. Eugene O's Avatar
    Ever since the last HTC update, I cannot open media messages. I get the message, "Get media content now (30KB)", click it, and it doesn't open. I can send MMS, but not open. Incredibly annoying...any ideas?
    09-11-2016 02:03 PM

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