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  1. MilkyTee's Avatar
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       #1  
    Hi all, DL'ed the GRD2 update yesterday and everything seemed to be fine, no issues with the installation.

    Then today, not five minutes ago, I was listening to a song and then it just stopped dead. Thinking I was receiving a call, I pulled out the phone only to be met with a totally black screen.
    Pressing buttons yielded no response. Holding down the power button to reboot didn't work.

    I've now left it on charge, eve though the phone was just taken off charge 30 minutes ago. I really, really need this phone to work. Has anyone else come across this?

    Might this have to do with the recent update? Is my phone bricked for good?

    Thanks.

    White Lumia 930
    Barry Broxson likes this.
  2. MilkyTee's Avatar
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       #2  
    Also just tried to "Find my Phone" and was greeted by "Cannot find phone" blah blah blah.

    That doesn't sound good.

    White Lumia 930
  3. martinmc78's Avatar
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    #3  
    Might be worth contacting HTC via twitter - they usually respond pretty quickly - if you've tried all the obvious there's nothing I can think of doing to help you out. Just hope it doesn't become a widespread issue.
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  4. Pete's Avatar

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    #4  
    Same happened to my phone a couple of weeks ago (before the upgrade).

    Try pressing and holding the power button for about 30-45 seconds. That's what kicked mine back into life again. I have no idea what happened (wasn't low on juice)
    Pete________________________________________
    Lumia 1520 | Surface 3 Pro | Xbox One | Office 365
    Microsoft MVP - Windows Phone Consumer
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  5. MilkyTee's Avatar
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       #5  
    Quote Originally Posted by o Aperture o View Post
    Same happened to my phone a couple of weeks ago (before the upgrade).

    Try pressing and holding the power button for about 30-45 seconds. That's what kicked mine back into life again. I have no idea what happened (wasn't low on juice)
    Doesn't that perform a hard reset though?
    I'd like to avoid losing all my data if possible. That'd be a last resort.

    White Lumia 930
  6. martinmc78's Avatar
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    #6  
    Quote Originally Posted by MilkyTee View Post
    Doesn't that perform a hard reset though?
    I'd like to avoid losing all my data if possible. That'd be a last resort.
    No that's just a soft reset - you wont lose anything.
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  7. MilkyTee's Avatar
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       #7  
    Quote Originally Posted by martinmc78 View Post
    No that's just a soft reset - you wont lose anything.
    Great, thanks, I'll try that. Keep your fingers crossed...

    White Lumia 930
  8. martinmc78's Avatar
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    #8  
    Luck o' the Irish.
  9. MilkyTee's Avatar
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       #9  
    Quote Originally Posted by martinmc78 View Post
    Luck o' the Irish.
    Apparently not, no change...
    This is ******* frustrating. Bought it unlocked from the UK using a very roundabout method, so I can't just roll up to the shop I bought it in and demand a new one. I'm going to have to go through very complex channels as I'm not sure where the buck stops with this one...

    If the worst does indeed come to the worst and it's completely dead, can I claim a new one form HTC directly?

    White Lumia 930
  10. martinmc78's Avatar
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    #10  
    Quote Originally Posted by MilkyTee View Post
    Apparently not, no change...
    This is ******* frustrating. Bought it unlocked from the UK using a very roundabout method, so I can't just roll up to the shop I bought it in and demand a new one. I'm going to have to go through very complex channels as I'm not sure where the buck stops with this one...

    If the worst does indeed come to the worst and it's completely dead, can I claim a new one form HTC directly?
    Yeah ignore your carrier and go straight to HTC. I did that with my 8x back in December when I had loads of issues - they couriered one out to me and took my old one away.
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  11. David Horn's Avatar
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    #11  
    Give it time. Mine did the same thing - left it for a day and it completely discharged the battery. Then the next time I plugged it in it fired up normally.

    I too thought it was knackered until it sprang back to life.
  12. MilkyTee's Avatar
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       #12  
    Quote Originally Posted by David Horn View Post
    Give it time. Mine did the same thing - left it for a day and it completely discharged the battery. Then the next time I plugged it in it fired up normally.

    I too thought it was knackered until it sprang back to life.
    God, I really goddamn hope so. It's probably a little sad to admit, but I'm lost without my phone.
    I feel...handicapped. First world problems...

    White Lumia 930
  13. #13  
    yesterday i updated my htc 8x , and today suddenly while watching movie on it , went dead , but the lcd led is on . confused ....
    before update all was merry and fine , is this a bug in the GDR2 update
  14. #14  
    Quote Originally Posted by David Horn View Post
    Give it time. Mine did the same thing - left it for a day and it completely discharged the battery. Then the next time I plugged it in it fired up normally.

    I too thought it was knackered until it sprang back to life.
    will try this for sure , god knows when the battery gets discharged completely , it was 90% full .
  15. SnakeSK's Avatar
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    #15  
    Same thing just happened to me, turned off while listening to song. Can not even charge it.
  16. sonardude1's Avatar
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    #16  
    Same to me.... Battery nowhere near dead. Power button didn't seem to respond. Kept at it with the button. Finally held it long enough to finally vibrate and boot. Hasn't happened again.

    Sent from my HTC6990LVW using Tapatalk
  17. SnakeSK's Avatar
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    #17  
    What did you do exactly?
  18. #18  
    u mean only power button , and how long enough was it ?
    also this happened after yesterday's GDR2 update ?
    Last edited by Shaikh Aaftab Ahmed; 07-20-2013 at 06:15 PM. Reason: missed content
  19. #19  
    Quote Originally Posted by sonardude1 View Post
    Same to me.... Battery nowhere near dead. Power button didn't seem to respond. Kept at it with the button. Finally held it long enough to finally vibrate and boot. Hasn't happened again.

    Sent from my HTC6990LVW using Tapatalk
    Buddy waiting for ur reply !!!!
  20. #20  
    same append to me 8x,
    upgrade it yesterday
    today i was lessening to a song,, then it went to a black screen with red led light is on

    what should i do ?

  21. #21  
    battery drained , now background led of the lcd off . connected to charger for 2 hours , but no result . only vibrates a bit when power switch pressed ...
    very depressed , too bad .....
  22. serdard's Avatar
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    #22  
    I updated my phone three days ago. I didnt faced with any problem until this happened. While listening to music, i got a massage on whatsapp and when i tried to open it, my phone froze like the below picture. Before update (gdr2), my phone froze two times, and i got over it by pushing both power and camera buttons.

    Yet, this time it has not worked. I did all combination ( down volume + power, Power+ down volume+ camera), but no way. My phone is now unresponsive and the screen lights a bit ( 3 buttons` lights just works )

    What can i do to come my phone back? any idea?


    I bought it from amazon (retailer was amazon) two months ago.

    995933_410447825740780_1851460301_n.jpg
    Last edited by serdard; 07-21-2013 at 12:17 PM.
  23. SnakeSK's Avatar
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    #23  
    welcome to the club
    Can Babal likes this.
  24. Kavu2's Avatar
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    #24  
    I know you're indicating a blank screen at power up w/no mention of an exclamation point, but maybe give this a try if not already done...
    Manual hard reset guide for HTC 8X (Alternate method) ...via Verizon
    Note: there are pics at the above link that accompany the procedure, reposted below, for ref if you need them.

    1.Ensure that the device is powered off.
    If applicable, press and hold the Power button then drag the window to the bottom of the display to power off. Once the "goodbye" message appears, allow up to 15 seconds for the device to completely power off.

    2.Press the Power button to turn On the device.

    3.Press and hold volume down.

    4.When an exclamation mark (!) appears on the display, press the following keys in the the following order:
    (1) Volume up
    (2) Volume down
    (3) Power key
    (4) Volume down

    5.The device is now hard reset
    Allow up to 5 minute for the process to complete.
    6.Refer to Initial Activation and Setup.

    ==================================

    Edit to add...
    Here is a variation of the manual hard reset when no settings can be accessed..
    from 'cellphone forums'

    To Perform a Master/Factory Reset via Hardware

    If you cant access the settings of your smartphone or cant even turn it on, you can perform the reset using the buttons of the handset.

    1. Turn the phone off.
    2. Press and hold the Volume Down button and then briefly press the Power button.
    3. When you see an icon on the screen, release the Volume Down button.
    4. Now press Volume Up -> Volume Down -> Power -> Volume Down.
    Last edited by Kavu2; 07-21-2013 at 12:55 PM.
    HTC 8X
    Dell Venue 8 Pro
  25. #25  
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