Last Wednesday my 6 months old HTC 8X phone which was working perfectly needed charging. After it had been on charge for a few minutes I noticed that the charging light wasn't on, when I pushed the plug in it started to charge, but right away stopped again. After repeating this a few times, when I looked at the usb socket on the phone I could see that the terminals appeared damaged, so that it would only charge if I held the lead pushed in a certain way. On a couple of occasions a month or so I had similar problems getting it to charge, but when I changed the lead everything was fine.
Thursday morning I posted it off to O2 for repair and although their repair tracking website at 10am yesterday morning said that it was not a warranty repair and a quote had been raised. I have had to chase them several times to get more details and finally 24 hours later have only just been told that it is not covered as it has suffered water damage. Apparently there is a sensor that turns pink if water has been present and this is indicating that mine has suffered in this way.
The problem is I live on my own, I am the sole user of the phone, within days of it being purchased it had one of the official HTC gel cases fitted, the front screen has had screen protectors on, whenever I go out of the house, which is rarely as I am disabled with emphysema, it is in a good quality leather case in my pocket, and most important of all it has never been near any water !!! And the phone was working perfectly apart from the connector looking faulty and preventing it from charging, in fact for a good 3/4 of an hour previous to finding it wouldn't charge I was playing a game on it.
Has anyone else had any experience of this sort of thing happening before? Is it possible for these sensors to be faulty and just how much water or condensation does it take to cause the sensor to change ?
Thursday morning I posted it off to O2 for repair and although their repair tracking website at 10am yesterday morning said that it was not a warranty repair and a quote had been raised. I have had to chase them several times to get more details and finally 24 hours later have only just been told that it is not covered as it has suffered water damage. Apparently there is a sensor that turns pink if water has been present and this is indicating that mine has suffered in this way.
The problem is I live on my own, I am the sole user of the phone, within days of it being purchased it had one of the official HTC gel cases fitted, the front screen has had screen protectors on, whenever I go out of the house, which is rarely as I am disabled with emphysema, it is in a good quality leather case in my pocket, and most important of all it has never been near any water !!! And the phone was working perfectly apart from the connector looking faulty and preventing it from charging, in fact for a good 3/4 of an hour previous to finding it wouldn't charge I was playing a game on it.
Has anyone else had any experience of this sort of thing happening before? Is it possible for these sensors to be faulty and just how much water or condensation does it take to cause the sensor to change ?
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