8XT Voicemail Icon not working

[rabbijkl]

Ok, so I got the 8XT. I've been a fan on Windows mobile for a long time, starting with the Jornada. And I've been with Sprint for a long time. It took a while for Sprint to come out with the WP8 but I got it first thing Friday morning. Personally, I feel it is a good quality product but still with a few items that could see some improvement. The biggest problem I'm having is that neither voicemail nor visual voicemail push to the live tile. Which makes it impossible to know if you have voice mail. Turn the phone off, someone calls and leaves a VM, turn the phone on, no notification. I made a workaround. I'm using Visual voicemail with an auto forward to my email and then setting my email to push to the live tile. Problem solved but it should work right. Called Sprint, they couldn't fix it. They told me to go to the Sprint store. Went to the Sprint store, duplicated the problem on the display model of the 8XT. Sprint store I should contact Sprint tech support to let them know. Talked to Sprint tech support and they said I should bring it to the store for diagnosis. Grrr.

 

[mrmdj31675]

Have you tried a data and PRL update? That could fix the problem in most instances, and if that fails call support and get them to reenter the MEID/ESN to their system and restart the device.

Otherwise, it could be either a network issue locally or perhaps the phone itself is having a problem retrieving visual voicemail.

 

[skillit0]

I actually don't know if sprint supports visual voice mail for windows phone. I know the tile should at least say if there is a voice mail or not but the visual VM I'm not to sure about. I have had arrive from launch and have not seen it but they also stopped supporting the arrive so I may not have gotten required update. I remember reading somewhere before some one couldn't get his tiles to update and a unpin-> restart-> repin fixed it. Its worth a shot

 

[Trunks817]

I'm having the same issue, I am not getting notified of new voicemails and the phone tile doesn't ever show the voicemail icon. Anyone who has this working willing to take a screenshot?

 

[Trunks817]

Okay, I fixed the issue. I thought visual voicemail was only for the paid service when in reality it is the voicemail app from android. I had originally uninstalled it since I didn't want to pay for it but after resetting my phone to factory defaults and setting up the visual voicemail app I got flooded with 9 new voicemails and they all hit the visual voicemail app. when you pin it to start it the live tile flips and counts up the voicemails you have. If you already have the app I would recommend backing up your phone, resetting to factory defaults then setting up the visual voicemail app. It worked for me.

 

[rabbijkl]

Responding to MRMDJ31... Yes, they tried all of this with tech support on the phone. But the same problem is happening at the store with the display model and also Trunks 817 is having the same problem. Also, skillit0 -- it's not that the live tiles are not updating. They are. The problem is that the program itself is set to be running in the background but it's not. The program itself won't get the voice mail until it is launched manually.

 

[WPBrennan]

Having the same issue. Both in-store and phone center tech support were unable to resolve the issue. Did the factory reset and it only solved 1/4th of the issues.
Essentially not receiving:
1-Voicemail notifications on the voicemail icon in the phone settings
2-Voicemail notifications on/in the visual voicemail app
3-Blinking LED (green) new message notification

 

[rabbijkl]

There is another forum that is being monitored by a Sprint professional. There are quite a few people who have come forward quickly with this issue. You may want to post on that forum that you are another person with the problem but they know it's a problem. The Sprint professional on that forum said that they are aware of it and working on it.

see

Sprint Community: voicemail icon not working

 

[Jonathan Cable]

I am having the same issue, even done a hard reset and immediately uninstalled visual voicemail and still have the issue.

 

[rabbijkl]

Sprint is working on it. There is a forum in the Sprint community being monitored by Sprint staff. You might want to subscribe to that thread.

 

[Palm_forlackofchoice]

I am having same problem. Do they think this is a sprint problem or phone?

 

[rabbijkl]

See the thread in the Sprint forum:

Sprint Community: voicemail icon not working

 

[Palm_forlackofchoice]

See the thread in the Sprint forum:

Sprint Community: voicemail icon not working

Have been following that thread. All they say is to update the visual voice mail app. Nobody has an update available.

Regardless. The phone tile should display a voicemail icon and it does not. I uninstalled the crap visual voicemail program too as it didn't work.
Some times I will get the toast notification at top of screen, but not always and it only lasts for 10 seconds any way.


Both my wife and son have disabled the visual voicemail program on there android phones too as it don't work well there either..

 

[DeviIstar]

I also am not getting a voice mail notification ( I expected it ) I removed visual voice mail because I hated it on my Evo 4g LTE

 

[Palm_forlackofchoice]

This voicemail issue is getting old.. The Sprint forum thread is close to 200 posts, lot of lip service that Sprint is working hard to fix. Sprint seems committed to make us use visual voicemail. They can stick that ap where the sun don't shine. Fine if you want to use but don't force it on me. Just fix your system to notify my phone tile with a icon that I have voicemail and I will dial it and listen to messages.
Thanks Sprint for telling me I couldn't test your phone prior to release as I would have caught this bug with in an hour of using the phone, as I did on the 1st day of release.
I love the phone, but fear this will end windows phone on Sprint as they did not want it any way.

 

[Palm_forlackofchoice]

Just spent three days with Sprint for them to finally tell me we are SCREWED!!! I was told that we are on the visual voicemail server and have to live with it. They claim no responsibility for the icon not working as Microsoft designed and no responsibility for the visual voicemail app not working properly. Her excuse for the visual voicemail is they have been doing upgrades for over a year and the system is lagging in updating your phone.

Don't hold your breath for a fix as Sprint don't care.

 

[Dennis Gutierrez1]

Same problem...I'm on Sprint...no voice mail alerts.....have you solved this issue, if so, please let us know.

 

[Palm_forlackofchoice]

I have been in regular contact with resolution supervisor at Sprint. They have done few tests on my phone. Currently Smith Micro is working on problem, they are the company that handles the Voicemail servers and voice mail applications. I was contacted on Saturday saying no new information and that he will keep in touch with me.

 

[Carkid367]

I switched to youmail, its free, and I actually get my notifications.

 

[dorelse]

Its fixed!