| | 03-12-2011, 02:24 PM #1
I just tried to pre order the HTC Arrive on Sprints Website today and did an online chat and he said something very interesting that I thought was good news is they are getting alot of pre orders of the phones.. here is my conversation with the sprint rep
1:49:00 PM : Connected to sprint.ehosts.net
1:49:01 PM : Session ID: 2393003
1:49:01 PM : GIBBS: Initial Question/Comment: looking to buy the new phone hct arrive but cant find it on your site
1:49:11 PM : Alex S has joined this session!
1:49:11 PM : Connected with Alex S. Your Reference Number for this chat session is 2393003.
1:49:11 PM : Thank you for contacting Sprint. My name is Alex S.
1:50:16 PM : Alex S: Mark, I understand you wish to purchase the new Sprint phone HTC Arrive phone.
1:50:40 PM : GIBBS: yea whats up with that
1:50:56 PM : Alex S: Let me explain it to you.
1:52:56 PM : Alex S: I am glad to inform you that Sprint is launching the new window 7 phone, HTC Arrive, on 03/20/2011. Since, it's hasn't been launched yet, that's why it's not listed on sprint.com. However, you can do the pre-registration for that at any Sprint Store with the purchase of a $50 Sprint gift card.
1:53:16 PM : Alex S: Customers who pre-order HTC Arrive will have their name added to the Device Wait List and be contacted to set up an appointment to complete their purchase beginning on Sunday, March 20.
1:55:15 PM : GIBBS: I'm confused i cant pre order it and have it shipped to my home on the 20th ?
1:55:22 PM : GIBBS: like you do with androids
1:57:31 PM : Alex S: The device will be launched on March 20, 2011. If you pre-order for it, you would be contacted to set up an appointment with store and get the phone. However, it depends on the availability of the phone.
1:58:16 PM : Alex S: So, as soon as you pre-order for it, you will get it in that order as well.
1:58:33 PM : GIBBS: what is the appointment for
1:58:36 PM : Alex S: For example, if any customer, per-order for it after your order, you would get the phone first.
1:59:06 PM : Alex S: The store person will contact you to get the phone at certain date.
2:00:11 PM : Alex S: So, the store person will contact you, if you do the per-order, and will let you know, when can you visit the store to get the phone.
2:00:51 PM : Alex S: Please let me know, if I am still not clear with the appointment.
2:01:58 PM : GIBBS: So on the 20th I can go on sprints website and order the phone to be shipped to my home ... I don't want to go into the store, I don't want an appointment ..
2:03:41 PM : Alex S: Mark, the phone will be launched on March 20th, 2011 however, I won't be able to commit, if it would be available on sprint.com for purchasing because it's depend on the stock. The sprint.com will show the phone March 20th onward, however, the order would depend on the availability of the phone.
2:04:26 PM : Alex S: If phone is in stock at that time, you can certainly place the order for the phone on March 20th and get it shipped to your home.
2:05:31 PM : Alex S: Because, it's a new phone and first window 7 phone, so, Sprint is receiving lots of per-order for this phone.
2:06:54 PM : GIBBS: yes I know I had a sprint plan with 4 phones 2 of my kids left my plan and went to Att to get the Samsung focus Windows Phone because Sprint would not tell us when the phone was going to be availabe
2:07:51 PM : GIBBS: now you telling me that sprint is not stocking the Windows phone only Androids ..
2:08:42 PM : GIBBS: android is all you have on your website and I hate android it is so complacated you need an appointment to use the dam phone but you have tons on androids ..
2:10:59 PM : Alex S: I apologize for the inconvenience. However, currently, the window 7 phone, HTC Arrive hasn't been launched yet that's why you are not getting the option for this online on sprint com. Once, it's launched on March 20th, you can certainly, check the phone at sprint.com, it would show there.
2:12:08 PM : GIBBS: apple, microsoft and Blackberry are licensed technoogy and they seem to take responsablitly for the security of the phone .. I feel more comfortable with that solution I just wish it would come quicker .. and we could pre order online and when its in stock than they can ship it to me ..
2:12:28 PM : GIBBS: Thank you
2:12:52 PM : GIBBS: I hope to see this online on the 20th or in the store.
2:13:11 PM : GIBBS: are you geeting alot of requests for the new windows phone ?
2:14:01 PM : Alex S: Yes, we are getting lot of request for that. Also, be assured, on 20th March onward, the HTC Arrive phone will show on spriont.com.
2:14:06 PM : Alex S: sprint.com*
2:14:27 PM : GIBBS: thank you have a nice day...