Somehow I winded up playing defender of the M8 windows. Irony...
We all know my opinion on the HTC One M8(And android rehashes in general). I had the opportunity to spend most of the day using one yesterday at work. In fact, I had to pretty much use it the entire day so I can familiarize myself with it perfectly. While I wouldn't EVER trade my Lumia in for an HTC phone, my opinion of it is slightly less hostile. I still believe the OS deserves more than just a REHASH from these OEMs. But anyway.....
I got reported to my boss yesterday....Because I apparently sold the wrong phone to the customer. This is something about these rehashes especially with basically the same name that has always troubled me and i'll explain why. Simply put, people are idiots sometimes(and I try to give people the benefit of the doubt lol)
This guy comes in and looks at our phones. He then spends a lot of time looking at the M8. Specifically the Windows Phone Version.
He said I like this one "The colors are prettier"(Referring to the tiles). I let him know that yeah Windows Phone has pretty colors for tiles and that you can have backgrounds as well. Notice how I just said "WINDOWS PHONE"
He wanted to know more about the phone so I spent about 15 minutes showing him things. I had to use my Lumia 1520 to show him a more customized start screen(I know showing one phone to sell another lol) on WINDOWS PHONE(again notice the use of words).
He was very enthusiastic and loved it. Several times I mentioned it was a "Windows Phone".
When it came time to give him his phone, he booted it on. I didn't look at the screen itself but I know if it is anything like a Lumia, it boots up with Windows Phone on the boot screen.
He was all happy and what not. I gave him a link to WPC(I always do this with customers) that if he had any questions to ask on the forums here. Doing Promo for Daniel Rubino hehe
He comes back 2 hours later and tells me boss I sold him the wrong phone. He wanted the one with Google Hangouts, Gmail, etc etc
I explained to my boss that he looked at the original M8 briefly and liked the Windows version because of the colors.
His response "I don't even use Windows computers. Why would I want a phone. I told you I wanted the M8"
I responded back "Several times, I spoke about the phone's integration with Microsoft services. Never once did you mention google services and needing them. I even went on for 5 minutes about Cortana's integration with BING."
His response "Well, I don't understand why you would sell this phone. It's obviously inferior because it doesn't have android market or google. You should be fired for selling me a knockoff phone."
My boss(Love him but he does NOT like Conflict) is just standing there letting me basically get told off by some customer and by now I was growing aggravated.
My response: "The hardware is exactly the same as the Android counterpart. So it can't be a knock-off especially since HTC makes both phones. The difference is the software."
I then when on to explain some of the differences in the software(for example: The camera is better than the Android version(though that is not saying much, but I didn't say that) and the battery life is better).
"While I can give you the market place, it lacking google apps does not make it inferior anymore than an Android Phone lacking full Microsoft integration 100 percent does not make it inferior. They excel both at what they do for their specific OS."
His response: Why would they make two phones with two different OS
My response: Same reason I work retail and I dislike it. To make money.
He winded up apologizing after we swapped him out for the android version. He said that we shouldn't put them side by side because it confuses customers. But this was one thing I feared. I feared that general people are going to get confused.
I am not a fan of HTC, but i'd hate for someone to go for the M8 windows because of its pretty colors not fully realizing it is an entirely different OS. Go home and then wind up hating the OS based on their lack of being aware. It was not like I didn't fully explain WINDOWS PHONE to this guy. I said it several times and somehow this guy blamed ME for this.
It is a great win when HTC releases their top hardware for Windows Phone. But that brand identity lies with ANDROID. It really makes Windows Phone, in this case look like a knock-off simply because the ONE brand is synonymous with Android and people like this are not just in the minority. Many people think like that. At least change the branding of it(Motorola does this with their Droid and Non-droid phones).
LOL, on a plus side. I am glad I am quitting soon. Because my boss literally just stood there watching me as some guy is basically shouting at me and had I shouted back, I'd be the one fired
We all know my opinion on the HTC One M8(And android rehashes in general). I had the opportunity to spend most of the day using one yesterday at work. In fact, I had to pretty much use it the entire day so I can familiarize myself with it perfectly. While I wouldn't EVER trade my Lumia in for an HTC phone, my opinion of it is slightly less hostile. I still believe the OS deserves more than just a REHASH from these OEMs. But anyway.....
I got reported to my boss yesterday....Because I apparently sold the wrong phone to the customer. This is something about these rehashes especially with basically the same name that has always troubled me and i'll explain why. Simply put, people are idiots sometimes(and I try to give people the benefit of the doubt lol)
This guy comes in and looks at our phones. He then spends a lot of time looking at the M8. Specifically the Windows Phone Version.
He said I like this one "The colors are prettier"(Referring to the tiles). I let him know that yeah Windows Phone has pretty colors for tiles and that you can have backgrounds as well. Notice how I just said "WINDOWS PHONE"
He wanted to know more about the phone so I spent about 15 minutes showing him things. I had to use my Lumia 1520 to show him a more customized start screen(I know showing one phone to sell another lol) on WINDOWS PHONE(again notice the use of words).
He was very enthusiastic and loved it. Several times I mentioned it was a "Windows Phone".
When it came time to give him his phone, he booted it on. I didn't look at the screen itself but I know if it is anything like a Lumia, it boots up with Windows Phone on the boot screen.
He was all happy and what not. I gave him a link to WPC(I always do this with customers) that if he had any questions to ask on the forums here. Doing Promo for Daniel Rubino hehe
He comes back 2 hours later and tells me boss I sold him the wrong phone. He wanted the one with Google Hangouts, Gmail, etc etc
I explained to my boss that he looked at the original M8 briefly and liked the Windows version because of the colors.
His response "I don't even use Windows computers. Why would I want a phone. I told you I wanted the M8"
I responded back "Several times, I spoke about the phone's integration with Microsoft services. Never once did you mention google services and needing them. I even went on for 5 minutes about Cortana's integration with BING."
His response "Well, I don't understand why you would sell this phone. It's obviously inferior because it doesn't have android market or google. You should be fired for selling me a knockoff phone."
My boss(Love him but he does NOT like Conflict) is just standing there letting me basically get told off by some customer and by now I was growing aggravated.
My response: "The hardware is exactly the same as the Android counterpart. So it can't be a knock-off especially since HTC makes both phones. The difference is the software."
I then when on to explain some of the differences in the software(for example: The camera is better than the Android version(though that is not saying much, but I didn't say that) and the battery life is better).
"While I can give you the market place, it lacking google apps does not make it inferior anymore than an Android Phone lacking full Microsoft integration 100 percent does not make it inferior. They excel both at what they do for their specific OS."
His response: Why would they make two phones with two different OS
My response: Same reason I work retail and I dislike it. To make money.
He winded up apologizing after we swapped him out for the android version. He said that we shouldn't put them side by side because it confuses customers. But this was one thing I feared. I feared that general people are going to get confused.
I am not a fan of HTC, but i'd hate for someone to go for the M8 windows because of its pretty colors not fully realizing it is an entirely different OS. Go home and then wind up hating the OS based on their lack of being aware. It was not like I didn't fully explain WINDOWS PHONE to this guy. I said it several times and somehow this guy blamed ME for this.
It is a great win when HTC releases their top hardware for Windows Phone. But that brand identity lies with ANDROID. It really makes Windows Phone, in this case look like a knock-off simply because the ONE brand is synonymous with Android and people like this are not just in the minority. Many people think like that. At least change the branding of it(Motorola does this with their Droid and Non-droid phones).
LOL, on a plus side. I am glad I am quitting soon. Because my boss literally just stood there watching me as some guy is basically shouting at me and had I shouted back, I'd be the one fired
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