Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?


Dell's already awesome XPS 15 gets even better in 2017

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

Your go-to laptop guide

Introducing our ultimate laptop buyer's guide

Listen here

Attn Android and iPhone users: What you need to know about Windows phone

Old is new?

The original Surface Pro still holds its own in the 2-in-1 world

Xbox Greenlight?

No, internet, Microsoft isn't opening Xbox to all UWP games

Falling in love

HP Envy 34 review: An ultrawide curved all-in-one after my heart

2015 machine in 2017?

Surface 3 still holds its own in 2017

Let Kodi cut your cord

You should be using Kodi for Windows 10

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 3 of 3
  1. CamiKitti's Avatar

    311 Posts
    0 Post(s)
    0 Thread(s)
    Sometimes, the screen and buttons freeze, and I can't touch anything! I have to take the battery out to make it work again! This happened on my last htc surround too. :( (Which was originally mine, I have my mom's now)
  2. alex6272's Avatar

    26 Posts
    0 Post(s)
    0 Thread(s)
    Perhaps your Surround is partially defective? Could you give a more detailed description of when your phone freezes? I've owned my Surround for over a year and the only times it ever locks up is when I plug it in to charge and when I unplug it (it does that for only a few seconds and I can avoid the wait by turning the screen off then on).
  3. MrDiamondJ's Avatar

    13 Posts
    0 Post(s)
    0 Thread(s)
    This may be the problem that I was having a few months back. My Surround would randomly freeze and reboot every once in a while, but over time it got worse and worse. Eventually it would freeze and reboot itself every 2 minutes or less (it was truly maddening). The only thing that would fix it would be to take the battery out and let the phone sit for a while. Of course, that was only a temporary fix.

    Put in a technical support ticket for you phone on They'll respond via email and, based on your symptoms, tell you to call them. Their number is:

    866-449-8358 (North America)
    6 a.m. to 1 a.m. Eastern Time (every day)

    Fortunately my phone was still under warranty, so I only had to pay to ship it there (their repair center is in Houston, TX). But they fixed it quickly (and you can track its status on their website) and got it back to my doorstep in less than 10 days total IIRC. It was a really smooth repair experience.

Posting Permissions