1. Blacklac's Avatar
    Is it just a simple data wipe or does it reload the whole OS?

    Between the mic issues (phone calls, Tango, AND video recording) and possibly now not getting .mp4 videos that are sent to me, to play. Im considering a fresh OS install before I attempt a return.
    12-30-2011 03:46 PM
  2. neftv's Avatar
    Reset of the phone brings the phone back to factory OS. Just like when you first opened the box to start the phone up.
    12-30-2011 03:48 PM
  3. freypal's Avatar
    Reset of the phone brings the phone back to factory OS. Just like when you first opened the box to start the phone up.
    Any updates will remain however. So if you are on 7740 you will have effectively a fresh install of 7740.
    12-30-2011 04:23 PM
  4. Blacklac's Avatar
    ok, so its atleast worth a shot to attempt a possible bug fix by doing this?

    not playing back .mp4's (recieved via email/whatsapp) is a bit rediculous.
    12-30-2011 04:24 PM
  5. neftv's Avatar
    ok, so its atleast worth a shot to attempt a possible bug fix by doing this?

    not playing back .mp4's (recieved via email/whatsapp) is a bit rediculous.
    It always worth a shot to reset start fresh.

    I dont think you can play MP4s from email. I guess MP4's would be to big of files compared to .3gp or .3g2. I guess you have to FTP the MP4's into the phone or use Zune from the PC.
    Right from HTC's web site
    -----------------------------
    Video supported formats:
    •Playback:.3gp, .3g2, .mp4, .m4v, .mbr, .wmv (Windows Media Video 9 and VC-1)
    •Recording:.mp4
    (You can only playback a .3gp or .3g2 video if the video is an email attachment or is part of an MMS message.)
    --------------------

    I not even sure how you bring up the player manually. It funny how its windows but there is no standalone fully functioning windows media player on the phone. No Microsoft's own Silverlight support either.
    12-30-2011 06:43 PM
  6. Blacklac's Avatar
    ahh, I missed that part about email/mms/IM. That is too bad, especially considering WP records video in mp4. Maybe it converts to something else before attaching though, I noticed emailed videos are very compressed and quality loss is noticeable. It just doesn't make sense to me considering how common .mp4 is these days. I mean, it already downloaded the file, just play it. :/. Considering Android and I think even Blackberry use it for recorded content. I wonder if that's an OS thing or HTC thing.

    Thanks for the info anyways. :)
    12-30-2011 07:31 PM
  7. neftv's Avatar
    ahh, I missed that part about email/mms/IM. That is too bad, especially considering WP records video in mp4. Maybe it converts to something else before attaching though, I noticed emailed videos are very compressed and quality loss is noticeable. It just doesn't make sense to me considering how common .mp4 is these days. I mean, it already downloaded the file, just play it. :/. Considering Android and I think even Blackberry use it for recorded content. I wonder if that's an OS thing or HTC thing.

    Thanks for the info anyways. :)
    I willing to bet that its a Microsoft spec. Maybe the thinking is people are not going to use email to send/recieve MP4 on the capped data plans but they give you the shared space on the skydrive to share a link. I not sure how that helps you though.
    12-30-2011 09:31 PM
  8. petersun21's Avatar
    It always worth a shot to reset start fresh.

    I dont think you can play MP4s from email. I guess MP4's would be to big of files compared to .3gp or .3g2. I guess you have to FTP the MP4's into the phone or use Zune from the PC.
    Right from HTC's web site
    -----------------------------
    Video supported formats:
    Playback:.3gp, .3g2, .mp4, .m4v, .mbr, .wmv (Windows Media Video 9 and VC-1)
    Recording:.mp4
    (You can only playback a .3gp or .3g2 video if the video is an email attachment or is part of an MMS message.)
    --------------------

    I not even sure how you bring up the player manually. It funny how its windows but there is no standalone fully functioning windows media player on the phone. No Microsoft's own Silverlight support either.
    I just sent an mp4 file to my gmail and it played fine on my phone. clicked the attachment and wait for it to download and clicked it again and it played.
    12-31-2011 12:01 PM
  9. neftv's Avatar
    I just sent an mp4 file to my gmail and it played fine on my phone. clicked the attachment and wait for it to download and clicked it again and it played.
    Wow that is nice to know.
    12-31-2011 12:06 PM
  10. Blacklac's Avatar
    I just sent an mp4 file to my gmail and it played fine on my phone. clicked the attachment and wait for it to download and clicked it again and it played.
    did you send the file from your phone? I am able to watch videos I send, but not ones from other people. I even tried Gmail and I still could not play .mp4's from my buddies Galaxy Nexus. Videos I send him play fine.
    12-31-2011 12:30 PM
  11. petersun21's Avatar
    did you send the file from your phone? I am able to watch videos I send, but not ones from other people. I even tried Gmail and I still could not play .mp4's from my buddies Galaxy Nexus. Videos I send him play fine.
    I sent the video from my computer.
    12-31-2011 09:50 PM
  12. Winterfang's Avatar
    All your contacts will be saved in the cloud and you can download your apps. Game saves however won't, I had to start Angry birds since the beginning :'(
    01-01-2012 10:30 AM
  13. jimski's Avatar
    Tried sending myself a 25MB Power Point file a while back and couldn't get the attachment to open over 3G after numerous attempts. But WiFi downloaded and opened the file just fine. Might be the same for MP4s.

    Sent from my HTC Surround using Board Express
    01-01-2012 12:46 PM
  14. Blacklac's Avatar
    Tried sending myself a 25MB Power Point file a while back and couldn't get the attachment to open over 3G after numerous attempts. But WiFi downloaded and opened the file just fine. Might be the same for MP4s.

    Sent from my HTC Surround using Board Express
    That is a good thought, but i was on Wifi. :/
    01-01-2012 07:10 PM
  15. Blacklac's Avatar
    All your contacts will be saved in the cloud and you can download your apps. Game saves however won't, I had to start Angry birds since the beginning :'(
    Oh ok. Contacts are my main concern. Is this automatic through Live or do i need to make sure i have this enabled somewhere?
    01-01-2012 07:12 PM
  16. jimski's Avatar
    Oh ok. Contacts are my main concern. Is this automatic through Live or do i need to make sure i have this enabled somewhere?
    If you look at your Live account via PC and your contacts are there, then that will be the first thing that syncs after you enter your Live ID once you reset.

    Sent from my HTC Surround using Board Express
    01-01-2012 07:53 PM
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