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  1. joecatskill's Avatar
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       #1  
    I updated my Verizon Trophy last Thursday and have loved the keyboard fix BUT recently the phone has started to reboot on me. I can't seem to pin it down but I notice it ay be a memory or a location processing isue. I tried the updated Executive Caddie on the course yesterday and when the phone timed out, I'd turn it on and the phone would reboot. I also had it do the same thing with multiple apps open. I could be that the power button is more sensitive... I could be pressing too long. Anyone else having this issue?
    Verizon give us some respect!! Put Windows Phone Forward!! :D
  2. psiu_glen's Avatar
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    #2  
    Power button isn't a good explanation...since you have to swipe down to power off, then hit power again to reboot.

    I haven't had any problems, outside of the intermittent dropped calls, not always sure they are on my end but pretty sure some of them are. It seems like the signal will just cut out on me, sometimes long enough to drop a call. I don't think the phone plays well with the Network Extender.

    Try a battery pull and let it sit for 5 minutes...hit the power button a couple times to make sure all capacitors are discharged. I've had 8107 for awhile (forced it early) and just did the firmware update this week FYI.
  3. joecatskill's Avatar
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       #3  
    Quote Originally Posted by psiu_glen View Post
    Power button isn't a good explanation...since you have to swipe down to power off, then hit power again to reboot.

    I haven't had any problems, outside of the intermittent dropped calls, not always sure they are on my end but pretty sure some of them are. It seems like the signal will just cut out on me, sometimes long enough to drop a call. I don't think the phone plays well with the Network Extender.

    Try a battery pull and let it sit for 5 minutes...hit the power button a couple times to make sure all capacitors are discharged. I've had 8107 for awhile (forced it early) and just did the firmware update this week FYI.
    Thanks I'll ive it a try.
    Verizon give us some respect!! Put Windows Phone Forward!! :D
  4. romant56's Avatar
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    #4  
    I don't know what your installation looks like (you may a million apps that would be a pain to reinstall), but I always do a factory reset after getting a software or firmware update. I do this on my Trophy, I do it on my gf's Android phone, and I do it when buying a new computer or upgrading from Vista to 7, etc. No matter how good an update is coded, it's never going work quite as smoothly as starting from scratch.

    Windows phone is much better w updates, but I've taken android phones that could basically do nothing, reset them and had a great working phone again. Same with computers.

    Also, doing a reset/clean install every once in a while ensures that all your data is backed up somewhere, so if you ever lose your phone you'll be somewhat prepared to start fresh.

    Hope this helps!
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  5. l_n
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    #5  
    I've actually had this problem since shortly after I bought my Trophy in Sept. I've actually been shipped a CLNR and still occasionally have the random, unexplained reboots. I've been on the phone with both Verizon and HTC, and neither one had an answer as to why it reboots.
  6. Jake_M's Avatar
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    #6  
    Same here, after 8107 my phone reboots sometimes, and battery life seems worse.
    My apps are on JMTK Application Development
    [Guide] How to completely switch from Gmail to Outlook.com
    Nextel phones > Sanyo Katana Eclipse X > Palm Pre > HTC Arrive > HTC Trophy
  7. willied's Avatar
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    #7  
    I've had no reboots on mine and battery life seems no worse.
  8. psiu_glen's Avatar
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    #8  
    I think I had one reboot (actually no, I pulled the battery) on my old Trophy. None on this one. Sounds like it could be hardware or perhaps an app causing something...though with it only starting since 8107 that is disturbing. :(
  9. joecatskill's Avatar
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       #9  
    Thanks folks. I think I've isolated the issue with the Executive Caddie app and have contacted them. They've indicated a new update is coming out in a couple of days that should fix any issue and are going to see what they have for my phone on their server. If this doesn't resolve the issue the romant56 I will follow your advice and do a complete refresh. I'll let you know how I make out and thanks to all. :)
    Verizon give us some respect!! Put Windows Phone Forward!! :D
  10. twint7787's Avatar
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    #10  
    I have noticed that after receiving the 8107 my phone has had a couple random reboots as well. I have pulled the battery and restarted the phone but neither have seemed to help. I have not done a factory reset and would really hate to do so.
  11. scottcraft's Avatar
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    #11  
    Thankfully after the update my Trophy hasn't had any hiccups. Sometimes the keyboard lags a bit, but after the keyboard disappearing so bad that's something I can live with.
  12. jleebiker's Avatar
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    #12  
    No problems here.
  13. camaroz1985's Avatar
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    #13  
    No problems on the two I have.
  14. msft_tinkering's Avatar
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    #14  
    Saw this happen a couple times today, so I culled some apps I've never used. Hope I don't see this come back. :dry
    Garth H
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    Nokia Lumia Icon on VZW (personal)
    HTC 8X (work phone also on VZW)
  15. braindoc's Avatar
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    #15  
    I've had no problem with reboots on my phone and I have Executive Caddie installed.
  16. joecatskill's Avatar
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       #16  
    Hey folks! Update time. After I updated the executive caddie to the latest version, which is pretty freaking slick now. My phone has not reset. I have also rid myself of a few apps that I didn't really use and have updated other software as updates become available. So very buttery again and rock solid again. Thanks for all for your help, sharing and assistance.
    Verizon give us some respect!! Put Windows Phone Forward!! :D
  17. TysAri08's Avatar
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    #17  
    The issues I have after the update is my wifi acting up. I always connect to my home wifi, then go to work and it will automatically connect there, and then when I go to visit family, connect to their wifi, etc. But after the update, once I'm connected at home, it won't connect when I go elsewhere unless I turn the phone off and back on. So when I go to work, I have to turn my phone off, then when I turn it back on, it connects right to the wifi there. And when I get home, I have to do the same thing. This wasn't a problem with it prior to the update. Verizon Wireless even exchanged the phone and the new one does the exact same thing after it did all the updates. I've contacted both Verizon Wireless and HTC and neither of them are able to figure out what is going on. HTC was going to fix the phone, but I didn't want to be without it for 2 weeks, plus, since the phone was already exchanged I don't know what they could do. It's got to be some sort of software issue.
  18. Jake_M's Avatar
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    #18  
    Quote Originally Posted by TysAri08 View Post
    The issues I have after the update is my wifi acting up. I always connect to my home wifi, then go to work and it will automatically connect there, and then when I go to visit family, connect to their wifi, etc. But after the update, once I'm connected at home, it won't connect when I go elsewhere unless I turn the phone off and back on. So when I go to work, I have to turn my phone off, then when I turn it back on, it connects right to the wifi there. And when I get home, I have to do the same thing. This wasn't a problem with it prior to the update. Verizon Wireless even exchanged the phone and the new one does the exact same thing after it did all the updates. I've contacted both Verizon Wireless and HTC and neither of them are able to figure out what is going on. HTC was going to fix the phone, but I didn't want to be without it for 2 weeks, plus, since the phone was already exchanged I don't know what they could do. It's got to be some sort of software issue.
    Have you tried deleting the all the networks as saved networks?
    My apps are on JMTK Application Development
    [Guide] How to completely switch from Gmail to Outlook.com
    Nextel phones > Sanyo Katana Eclipse X > Palm Pre > HTC Arrive > HTC Trophy
  19. Muskym's Avatar
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    #19  
    This has happened to me about four times since the update, it doesn't seem to effect the phone, maybe they will fix it in a new update soon. Personally I think its kind of funny just to be looking at your phone one second and then it resetting out of no where
  20. scottcraft's Avatar
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    #20  
    In the last couple of weeks mine has rebooted several times. I've also had trouble with the market too. Hopefully I can delete some apps and the phone will be back to normal. The only positive is that when it reboots it doesn't take long at all for the phone to get going again.
  21. twint7787's Avatar
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    #21  
    So after a factory reset my phone was working fine, but then the phone started to reboot again. It has happened twice today and once yesterday. Has anyone heard anything from Verizon or HTC regarding these issues. I really dont feel like doing a factory reset again, and I don't have a lot of apps either fyi.
  22. o4liberty's Avatar
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    #22  
    I have to say this phone has been the most stable device I have ever owned no rebooting here at all.

    Sent from my mwp6985 using Board Express
  23. scottcraft's Avatar
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    #23  
    Mine has been rebooting more frequently. Talked to Verizon today and they are sending me a replacement. As a side note the girl I talked to said she has a coworker with a Trophy and they argue about who has the better phone. She said everyone she talks to that has the Trophy is very pleased with it.
    jleebiker and speedtouch like this.
  24. Jake_M's Avatar
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    #24  
    I think my issue is if I send a text and immediately hit the power button, it like resets the phone. This is new in 8107.
    My apps are on JMTK Application Development
    [Guide] How to completely switch from Gmail to Outlook.com
    Nextel phones > Sanyo Katana Eclipse X > Palm Pre > HTC Arrive > HTC Trophy
  25. scottcraft's Avatar
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    #25  
    Quote Originally Posted by Jake_M View Post
    I think my issue is if I send a text and immediately hit the power button, it like resets the phone. This is new in 8107.
    I've never had mine reboot after a text, it seems to happen out of nowhere. Hope the replacement phone is better.
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