Recent content by LongTrail

Thank you, very much appreciated.

Quick question... In the original post, step (6), is says this: 6. Browse to the download folder you extracted (see packages link below) Can I clarify, I downloaded a zip file called: RM-983(only 02179).zip I have unpacked it and note it contains a folder structure: RM-983 This folder...

Me to Lumia 635, have often had to go back to 8.1 before upgrading... Grr!

Can you point me specifically to the post, I'm on the Facebook page but there's tons of comments for each post. I can't search on the page either. Thanks.

There's a similar thread going on in general forum: "Get Help & Give Help", the thread is titled: Why isn't my Surface 2 Touchscreen working after update? Also, on the MS community site, please post on the MS site so we can get some help from Microsoft, you can bing/google for this: Surface 2...

in response to StephaAa: Thank you :-) I'm finding other threads so this issue is starting to gain momentum! I'd like a fix and get the egg off my face with my mother-in-law!

It appears posting on the MS Community site is required to get MS' attention, I have done so but can't post a link yet (not had 10 posts!). Searching for this may help find the thread (it was the first hit in bing for me), if people can add comments we might start getting some help: Surface 2...

There are other threads here where people think it may be the July update, you might want to do some digging around...

Can you post a link, I'd like to add a comment.

I don't do Facebook otherwise I'd be happy to post something, I was in contact with MS last night and they have put me in contact with customer care, lets see where that goes...

I did a reset this evening using a recovery usb, touch screen still does not work. I've not tried the battery burn down routine yet, with three young children I can't afford to be doing this. Microsoft - please step up.

My Mother-in-laws Surface 2 also has the same issue, she was in contact with Microsoft who appear to have walked her through a reset to no avail. The device is out of warranty so they wanted $200 to send her a refurbished device... She's now talking about buying an iPad! I'm not seeing many...