My band 2 is tearing

[IIDXholic]

Here is what my Band 2 looks like after heavy use. I am in the military so I'm constantly moving around, but I hit my arm accidently on a Pelican Case and it looks like it caused quite a bit of damage. It seems that I hit it in the perfect spot, right where the hard plastic under the rubber ends, and created a sharp point. I will still use it until this falls off, and get a protection plan exchange. So everyone be careful what you hit or bump into!

 

[Wes Smith]

Hope when it falls off you are paying attention and not be like crap...last I saw was 8 hours ago..no idea where it fell off LOL

 

[pwrof3]

I had the same thing happen to mine, except mine was just from wearing it around the house and occasionally bumping into a wall
They wanted $200 to send me a new one. Are you kidding me? I just bought this thing in November!

 

[one0one951]

I had to replace mine already.

Posted via the Windows Central App for Android

 

[pwrof3]

I had to replace mine already.

Posted via the Windows Central App for Android

Did you have to pay $200?

 

[Eddie Mendoza]

Mine was cracking and having the charging issue, just went to the San Diego store and they swapped it out for me

 

[IIDXholic]

It's one of those things where I should of purchased it at the Microsoft Store because of the swap. I purchased mine at Best Buy since it was closer and got the protection plan with it.

 

[Eddie Mendoza]

I purchased mine at best buy and got microsoft complete, from the local store, so they were still willing to do a swap for me

 

[one0one951]

Did you have to pay $200?

No fortunately. Like the other person on here I bought it at Best Buy and got Microsoft Complete for it. The Microsoft store swapped it out no problem.

 

[pwrof3]

I still don't believe they want to charge $200 to send me a new one when it is clearly a design flaw. I ended up not getting the Complete Care. I guess I will from now on.

 

[DeNachtwacht]

Sorry but I don't agree with you pwrof3... I see quite a lot of pictures on this forum (not in this thread) with heavily damaged Bands. Some of them look like a tank just drove over it. Unlike IIDXholic most owners then say something like "look at my band, I only used it sitting at my computer and now it looks like THIS".

My whole point is that the Bands just are tough enough for everyday usage but you just have to take care. If you own a $250 hugo boss watch you won't wear it while helping your friend moving to a new apartment or going lumberjacking. Seeing all those pictures, a lot of people here need to realize that it's just the same with a smartwatch like the microsoft Band. Normal daily usage: yes, gym usage: yes, but taking it to your job at a construction site: no.

 

[indiW]

This is kind of true, I normally takes my B2 off if I am doing, washing up, gardening etc.

At the same time, B2 is been promoted as an activity tracker. Therefore it is reasonable for one to expect some durability in comparison to an average wristwatch.

Posted via the Windows Central App for Android

 

[Pumpenkoenich]

Hi, I'm having the same issue. The Band is tearing right where the hard plastic under the rubber ends. From my point of view this is a design flaw. I'm a office worker and usually wear the band hidden under my sleeve so wear and tear from daily wear is non existent. However, whenever I do my body weight exercises I have to tighten the band (size m - 3-4 notches left) so that it does not slide up and down my arm when I do e.g. burpees. As far as I can see it this is to tight for the band and there is to much tension on the area where the hard plastic of the display ends.

As I am living in Germany I had to order from Amazon UK and am hoping for a refund right now. I don't want an exchange as I am sure this will happen again after a few weeks.

Now I am looking for an alternative...

 

[pwrof3]

I agree it is a design flaw. Anyone want to open a class action lawsuit with me?

 

[ken ouellette1]

shoe goo from walgreens permanently fixes the problem. so if they refuse to take it back try it. its a glue like rubber that flexes with the band.

 

[Planblover08]

My brother and I are Day 1 purchases and had to replace both of our in less than 3 months of wear. Its the same problem of the band 1, just in a difference flex point. For $250 they better fix this problem. @pwrof3 I'm down of a class action suit.

 

[Zane Keniston]

Just over 3 months old...MS support says not covered by warranty...

 

[Zane Keniston]

what about sleeping with it on? probably not a good idea right since it might cause too much wear and tear...but wait, is there another way to track sleep without wearing the band?
MS support asked if I sweat or did energetic workouts? you know, like the ones in the band advertisements? doing that stuff voids the warranty I was told...strange that they don't include that in the flashy ads for the band2 (or maybe the models are wearing fit-bits!)
I sit behind a desk all day...i'm sedentary...ask Cortana! she keeps telling me (via my band 2) to "get up and move"... so i'm wondering DeNachtwacht...do you work for MS support? Cause your comments sound just like the MS support person I talked to...

 

[dar981]

Just over 3 months old...MS support says not covered by warranty...

View attachment 121928

MS just said they are replacing bands with defective straps, did they not?

Additionally you do not need to use microsoft complete or extended insurance in the case of a defect, standard warranty rules applies, (unless your outside your warranty +1 year), microsoft are trying to rip people off, I just swapped mine after the screen developed a crack, MS said no cover (under warranty only had it 2 weeks), i took it back to the store, they replaced it free of charge...

They have to offer to repair or replace in case of defect. If you have had it a few weeks or months and it develops a fault take it back, you have the right to a repair or replacement or ask for a refund if they refuse, failing that small claims court, get a engineers report and take em to court...You have rights.

A laptop company had to pay me back every penny, I only asked for a repair on my laptop, they said no chance on a $2000 laptop, it died 1 week after the warranty expired (yeah that suxs), transpires that the laptop was defective when i bought it, so they had no defense, they settled right before the court hearing.. (even got the engineers report cost back)

Just annoyed that people shell out a lot of money and get treated this way...

 

[G Hub]

My band 2 is splitting at the same location. Normal wear, nothing crazy beyond walking for fitness. Worn constantly since received in early November.

I have an appointment with the Microsoft Store Feb 10 to argue with them.