I have the original band and a Lumia 640. When I connect the band to my 640 I get this error message (Oops An unknown error occurred with your band.) I have factor reset both devices, performed all updates, checked every setting I can think of and even updated the 640 to the latest preview build and the error comes back. I performed the setup as follows
1. open MS health app.
2. Add a band
3. Select Original band.
4. Pair band ( Success your band is connected)
5. Band and phone say updating
6. Band says almost there. Phone error pops up now.
I also have a lumia 950 and a Android lg escape 2. The band has no problems connecting to the 950 or the android phone. Any help would be greatly appreciated.
Update: I now believe it is a problem with the Microsoft account. I have successfully been able to connect the band with my 950, 830, a stock 640 and a 640 with latest windows 10 build using my MS account. When I try the same devices with my sons MS account I get the error.
1. open MS health app.
2. Add a band
3. Select Original band.
4. Pair band ( Success your band is connected)
5. Band and phone say updating
6. Band says almost there. Phone error pops up now.
I also have a lumia 950 and a Android lg escape 2. The band has no problems connecting to the 950 or the android phone. Any help would be greatly appreciated.
Update: I now believe it is a problem with the Microsoft account. I have successfully been able to connect the band with my 950, 830, a stock 640 and a 640 with latest windows 10 build using my MS account. When I try the same devices with my sons MS account I get the error.
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