Keeps restarting after latest insider update - Lumia 540

[ZillurRehman]

After the last Insider update (slow ring) my sister's Lumia 540 is restarting again and again
like when she turns it ON it restarts when it shows Windows Blue Logo
and keeps restarting on this Windows Blue Logo.

and now her laptop is not detecting the device because it is restarting again and again..... Please helpppppppppp what should we do....

 

[ZillurRehman]

Hellooooo Anyone plzzzzzzzzzzzz? help also it is not being detected on any laptop it says (device not recognized)

Plzzzz help

 

[Chintan Gohel]

After the last Insider update (slow ring) my sister's Lumia 540 is restarting again and again
like when she turns it ON it restarts when it shows Windows Blue Logo
and keeps restarting on this Windows Blue Logo.

and now her laptop is not detecting the device because it is restarting again and again..... Please helpppppppppp what should we do....

use windows device recovery tool on your pc

 

[ZillurRehman]

I have tried both Soft Reset and Hard Reset but nothing is working :crying:

 

[ZillurRehman]

use windows device recovery tool on your pc

Device Recovery tool not working --- because laptop is not detecting my phone. it says Device not Recognized.

 

[Chintan Gohel]

Device Recovery tool not working --- because laptop is not detecting my phone. it says Device not Recognized.

I got this from the MS page: https://support.microsoft.com/en-us/help/12379/windows-10-mobile-device-recovery-tool-faq

Use a USB cable to connect your phone to your PC. If your phone isn't automatically detected after you connect it, disconnect your phone, select My phone was not detected, then follow the on-screen prompts. If your phone still isn't detected, try restarting it while it's connected.

 

[ZillurRehman]

i also did that, and from the options i selected "Lumia Microsoft Phone" after that it is saying "waiting for connection" and not detecting my phone.
and my phone still restarting on its own "while staying on Blue Logo of Windows"

 

[Chintan Gohel]

Try a different pc, or remove the battery and put it back and try again

 

[ZillurRehman]

Try a different pc, or remove the battery and put it back and try again

already tried that. actually when i put battery back in and connect to my laptop, phone starts going on and off itself. if i dont connect the wire it stays off.. unless i press power button.
the main issue is that cannot detect on any PC or Laptop. all PC at home and office and Laptops running on windows 10.
because mobile is restarting again and again i took the battery out now. so it stays Off.

 

[Chintan Gohel]

already tried that. actually when i put battery back in and connect to my laptop, phone starts going on and off itself. if i dont connect the wire it stays off.. unless i press power button.
the main issue is that cannot detect on any PC or Laptop. all PC at home and office and Laptops running on windows 10.
because mobile is restarting again and again i took the battery out now. so it stays Off.

find a service centre and take it to them for repairs - that's the only other thing I can think of

By the way, did your sister use the insider builds on her main phone or a secondary device? Insider builds aren't supposed to be used for your main phone due to the risks

 

[ZillurRehman]

Actually i am using Insider Build for may main phone on Lumia 640XL but on (Slow Ring Option)
and never had any issue. But before that i had Lumia 535 and had some issues but whenever i had any issue i used "Device Recovery Tool".

but this time cant even detect 540 on laptop. I will take it to service center in Blue Area Pakistan. I hope they know how to fix it.
But coz of Eid Holidays Service Center will open after 7-8 days

 

[RumoredNow]

whenever i had any issue i used "Device Recovery Tool".

Check this post for how to use "flashing mode" + WDRT: http://forums.windowscentral.com/ge...ol-expanded-covers-more-oems.html#post3409280

 

[ZillurRehman]

Check this post for how to use "flashing mode" + WDRT: http://forums.windowscentral.com/ge...ol-expanded-covers-more-oems.html#post3409280

thanks it is something new for me. But i have tried it, this time screen shows the "Lightning Bolt and Gear" sign on screen, and laptop says in Device Manager > Universal Serial Bus Controllers > Unknown USB Device (Device Descriptor Request Failed)

i removed and tried restoring the driver but nothing worked.

 

[RumoredNow]

i removed and tried restoring the driver but nothing worked.

Check the Flashing Tutorial here: http://www.lumiafirmware.com/

It is a more brute force method.

 

[ZillurRehman]

Check the Flashing Tutorial here: http://www.lumiafirmware.com/

It is a more brute force method.

thanks for sharing that i have also tried this and received this error:
C:\Program Files (x86)\Microsoft Care Suite\Windows Device Recovery Tool>thor2 -mode uefiflash -ffufile "D:\lumia\RM1141_02074.10000.15174.44001_RETAIL_prod_signed_1019_022535_000-PK.ffu" -do_full_nvi_update -do_factory_reset
THOR2 1.8.2.18
Built for Windows @ 13:36:46 Jun 16 2015
Thor2 is running on Windows of version 6.2
thor2 -mode uefiflash -ffufile D:\lumia\RM1141_02074.10000.15174.44001_RETAIL_prod_signed_1019_022535_000-PK.ffu -do_full_nvi_update -do_factory_reset
Process started Sun Jul 03 02:08:23 2016
Logging to file C:\Users\mzill\AppData\Local\Temp\thor2_win_20160703020823_ThreadId-3980.log
Debugging enabled for uefiflash

Initiating FFU flash operation
WinUSB in use.
Operation took about 1 minute, 0 seconds.

THOR2_ERROR_NO_DEVICE_WITHIN_TIMEOUT

THOR2 1.8.2.18 exited with error code 84003 (0x14823)

what do you think this error means? (as instructed in the tutorial i closed all other applications linked with my phone or USB)

 

[RumoredNow]

Someone suggested on our back channel that maybe a corrupted SD card is in the mix.Have you pulled the SD card and SIM?

 

[ZillurRehman]

Someone suggested on our back channel that maybe a corrupted SD card is in the mix.Have you pulled the SD card and SIM?

yes no sim card and sd card in phone.