02-11-2017 07:29 PM
50 12
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  1. kwajr's Avatar
    This happens on w10m but usually when click on a message from the lock screen

    When it hangs just hit the home key
    01-13-2016 03:12 PM
  2. dragonhope's Avatar
    Thank you for participating.

    Please read my #1 and #23 post.
    01-14-2016 02:45 PM
  3. kwajr's Avatar
    Thank you for participating.

    Please read my #1 and #23 post.
    Check in again after a bit I have seen that issue on all kinds of phones and builds its not hardware
    01-14-2016 07:21 PM
  4. Yauheni T's Avatar
    I also have the same issue with lumia 550. All of 3 tricks for avoiding this bug suggested by dragonhope are works for me. I am interested if an error has repeated with a new phone?
    01-23-2016 11:05 AM
  5. dragonhope's Avatar
    Good question.

    No.

    I have got a new phone on 21.01.2016. and till today i had no issue. Everything work perfectly. Microsoft has confirmed a hardware problem with phone/s ( all with same bug/malfunctions ).

    I suggest to all who read this, to send urgently your phones for repair and request a new device, or new motherboard to be changed.

    Don't wait for update or play with windows insider app in hope to solve this, it's just a waste of time.
    libra89 likes this.
    01-23-2016 02:14 PM
  6. Macco26's Avatar
    Microsoft has confirmed a hardware problem with phone/s ( all with same bug/malfunctions ).
    My Wife's brand new 550 is in the same situation. Nearly unusable.

    Flashed with the new firmware via WDRT with no avail. Glance on/off, no change.

    Your first 2 solutions do work. 3rd doesn't (the long press back - lock).

    I'm still deciding whether to call the e-shop to return it (it may have some shipping cost) or ask for warranty at Microsoft. This would be ok if we're sure this is a rare hardware bug that won't happen with another: We've been loyal WP8.0 users and this type of bug would rather seem something SW from my tought. But if your replacement started work flawlessly we might try to send it for replacement.

    Hope MS in Italy is aware enough to understand a simple reflash-test-ok woulnd'nt solve anything...
    dragonhope likes this.
    01-31-2016 01:28 AM
  7. dragonhope's Avatar
    """ I'm still deciding whether to call the e-shop to return it (it may have some shipping cost) or ask for warranty at Microsoft. """"


    Send to e-shop immediately and request new device. I will never know, but i think that MB replacement would solve problem. I don't have enough time for playing, i need a phone to use.
    01-31-2016 12:16 PM
  8. miauczek's Avatar
    I bought Lumia 550 in December. After few test I've noticed some kind of "gamebreaker" in build .56 - my start menu wasn't work correctly. I got Loading... message and nothing happened. I had to restart whole thing and pray, that this bug will not return. But he was still there.

    Now, on build .107 I got same bug, it's even worse because he is showing in couple minutes after unlocking my mobile. What I've done so far:
    - delete 50% of tiles on home screen
    - make soft reset and hard reset few times
    - changed size of tiles (2 rows instead 3)
    - changed background picture to default
    - switch to airplane mode
    - closed apps before locking mobile

    Nothing helped :( It is quite frustrating. Do you have an solution?
    02-20-2016 08:50 AM
  9. dragonhope's Avatar
    There is nothing you can do about it. Any type of flashing, resetting, WDRT magic, playing with options... will not help.

    That piece of hardware must go for motherboard replace, or you can request a new phone. Unfortunately this is a only solution.
    02-20-2016 04:05 PM
  10. Yauheni T's Avatar
    I returned my Lumia about month ago and today I've got my money back. So I am wondering what problems have arisen in the use of your new Lumia?
    Now I am trying to decide should I buy a new Lumia 550 or just buy another cell phone.
    02-21-2016 01:59 PM
  11. iggs27's Avatar
    Same here. I got my lumia 550 last week, I see the Resuming screen every few hours.

    I go the phone via giffgaff, the economic UK operator. They say that exchanges/refunds need the full packaging, that I through away by mistake.

    I want to contact Microsoft in the UK to get it fixed. Can anyone let me know where to go for that? I have no idea, and all I can find online is the Microsoft corporate offices.

    .... so disappointing...
    02-22-2016 04:52 AM
  12. dragonhope's Avatar
    @Yauheni T

    I'm afraid that not understand your question, if you read all of my posts in this thread, you can realize that i don't have any problem of ..resuming.. type after getting new device.


    @iggs27

    Don't ask a operator for solution, you must contact authorized service for MS phones. Packaging is not condition for replacement.
    02-22-2016 02:49 PM
  13. sdc1's Avatar
    I returned my Lumia 550 just yesterday, the resuming issue made it unusable. I want a low end Lumia as a backup phone and it's incredible that there isn't one that's reliable. The 520 was more reliable that the 550 I had.
    02-25-2016 07:20 AM
  14. sdc1's Avatar
    Same here. I got my lumia 550 last week, I see the Resuming screen every few hours.

    I go the phone via giffgaff, the economic UK operator. They say that exchanges/refunds need the full packaging, that I through away by mistake.

    I want to contact Microsoft in the UK to get it fixed. Can anyone let me know where to go for that? I have no idea, and all I can find online is the Microsoft corporate offices.

    .... so disappointing...
    The phone is faulty, packaging is irrelevant. Don't give up on it, you have rights as a consumer.

    Raise a case here and emphasise that the phone is faulty and not fit for purpose.

    https://www.giffgaff.com/support/complaints
    02-25-2016 07:21 AM
  15. libra89's Avatar
    I returned my Lumia 550 just yesterday, the resuming issue made it unusable. I want a low end Lumia as a backup phone and it's incredible that there isn't one that's reliable. The 520 was more reliable that the 550 I had.
    Why not get the 435?
    sdc1 likes this.
    02-25-2016 09:13 AM
  16. sdc1's Avatar
    Why not get the 435?
    Had one for a bit, I prefer my low end to be not quite that low. 5** is just right for a second handset.
    02-25-2016 09:16 AM
  17. libra89's Avatar
    Had one for a bit, I prefer my low end to be not quite that low. 5** is just right for a second handset.
    Ohh, I see. In that case, the 640 would be great, or even better, the 830.
    sdc1 likes this.
    02-25-2016 09:21 AM
  18. sdc1's Avatar
    Ohh, I see. In that case, the 640 would be great, or even better, the 830.
    I picked up a 640 this afternoon and I'm replying from it right now. It's a much better handset than the 550, it's faster, feels better in the hand and I haven't seen a "resuming" yet. If anyone is undecided between a 550 and 640, it's an easy decision.
    libra89 likes this.
    02-25-2016 01:47 PM
  19. dragonhope's Avatar
    Lumia 640 and Lumia 550 is not in same range of phones, just not to be real for compare this two devices. 640 is much more expensive than 550.

    550 is perfect balance between price and quality, durability, reliability... and is deserves to forgot a few fault at beginning.
    libra89 likes this.
    02-25-2016 02:51 PM
  20. sdc1's Avatar
    Lumia 640 and Lumia 550 is not in same range of phones, just not to be real for compare this two devices. 640 is much more expensive than 550.

    550 is perfect balance between price and quality, durability, reliability... and is deserves to forgot a few fault at beginning.
    When price is considered then yes, you're right. I'm sure MS will iron the bugs out with updates.
    02-25-2016 03:22 PM
  21. dragonhope's Avatar
    I'm sure MS will iron the bugs out with updates.
    Bugs yes, but some big faults like " resuming "( this is not a bug actually, it was a manufacturer fault ) who knows.
    02-25-2016 04:19 PM
  22. Macco26's Avatar
    I had a substitute of the first. I coudn't replicate manually the problem with this second handset.
    I didn't touch it with USB cables and new firmwares like I did with the first faulty one.

    It is running .107 and stock firmware AFAIK.

    I can't say I didn't see the resuming though. Simply that I can't replicate manually it. It happened like 3 times in 2 weeks, after pretty major overhauls, like:
    - creating the Kid corner account.

    So far the 550 can't be said "immune" with this, at least with .107 build. But with the faulty one I could unlock it 3-6 times in succession and it went nuts. This can't happen with this new device.

    I do hope that .122 will iron out the thing, though. They've worked on the reliability of the Start screen, changelog says. Hoping for the best. 99% reliability is good, but 100% would be better.
    03-05-2016 08:23 AM
  23. dragonhope's Avatar
    I can't say I didn't see the resuming though.
    Resuming problem after unlock phone persist or not ?

    If they are still present, future updates won't fix it, don't wait for that to happen.
    03-05-2016 12:10 PM
  24. Macco26's Avatar
    I saw 3 in total in a good 3 weeks, only doing something deeper before. Can't say if it's hw or sw related. The previous had 3 in one minute.
    03-06-2016 12:58 AM
  25. bashirt's Avatar
    I had the same problem with my lumia 950 for several months. I eventually removed the sd card it it seems to have fixed it!
    02-11-2017 07:29 PM
50 12

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