1. RumoredNow's Avatar
    Microsoft's first budget level phone shipped with Windows 10 Mobile is the Lumia 550. Have you recently bought one yourself? Have you felt that something was not right with it or wasn't working well? Some hiccups or snags? If "yes", then fire off below and let us know what you've found.

    It is worth noting that with any phone, there are bad units. One sample may not be representative of the model as a whole. Circumstances vary and others may not be able to replicate your issue right away, or at all.

    Is it behaving oddly, is something just not right? This is the place for discussion of software and hardware issues!

    Here is some useful information you may find yourself needing.:

    Some issues with responsiveness and app delays can be resolved by either restarting your phone or performing a Soft Reset.

    If things get a bit more serious, you may opt to perform a hard reset or software reset.

    Lastly, if things really get serious, you may need the Software Recovery Tool to recover your phone back to working order - head over to this Microsoft FAQ page for more info.

    Make sure to check the official Windows 10 Mobile Support page as well for some of the most common tips and trouble shooting guides.


    Restarting your phone involves turning it off and then turning it on again. Turn off your phone by pressing the power button until you are prompted to "Slide down to power off". Turn your phone on again by pressing the power button until it vibrates.

    A soft reset is similar to pressing the reset button in PCs and has the same effect as pulling out the battery of your phone and then putting it back in. For phones with non-removable batteries, press the volume down and power button together until your phone restarts. Be aware that when using Windows 10, the voume down and power button combination will also launch Windows Feedback. Just continue to hold down the buttons for a full 10 seconds in order to trigger the soft reset. For phones with removable batteries, you can either opt for the button combination or remove the battery and then return it.

    A hard reset or a software reset will reformat your phone by removing all the user information leaving only the bare OS and firmware currently installed in your phone. It does erase data so you should always keep a good backup of your phone just in case you have to resort to this option.

    The software reset can be done by going to your phone Settings > System > About > tap on "Reset your phone." You will be prompted once before doing this just to be sure. Be sure, also, to have everything backed up since there would be no way to recover all of your files.

    The hard reset accomplishes the same thing as the software reset, but can be accomplished when the phone is non-responsive and you are unable to enter into settings. To perform the Hard Reset, "Power off the phone > hold Volume Down > press Power > keep holding Volume Down until you see the exclamation (!) screen, then immediately release the Volume Down. Now tap Volume Up / Volume Down / Power / Volume Down. You should see the spinning gears and your phone will reflash the last OS version held in recovery.

    The Software Recovery Tool is the final option, for example for "bricked" phones that would no longer turn on, be charged, etc. This can be used to either roll back to a previous OS version or force an update to a more current OS version


    Remember, when reporting bugs be descriptive! The more information you give, the better the chance someone will be able to help you.

    What OS version? Any special conditions that should be noted? What were you doing? What is the result? Any error codes or messages given? What have you tried for solutions? What variant of the phone are you using? Single SIM or Dual SIM?

    Please describe as much as possible about the bug so others may try and replicate the bug and don't make suggestions for solutions that you have already tried which have failed...
    01-26-2016 11:28 AM
  2. aquarius's Avatar
    My phone had already been updated with the windows 10 update which took more than 2 hrs when I bought it..I set the app download option to "device" only.But the whatsapp "favourite section" doesn't populate any contact.i deleted & reinstall whatsapp twice but no luck. Even when using wiffi the store doesn't open up, gives an error to check the connection while at home however can use wifi to receive whats app messages. Has the windows 10 beta got anything to do with it?is it the beta version of windows running on 550?
    02-02-2016 10:21 PM
  3. mdanish's Avatar
    Yes I Have no issue. butt some high graphic games sometime crashing & soome time slowing resuming apps.
    02-10-2016 04:29 AM
  4. Stentch's Avatar
    Hi, i have a hug problem with my Lumia 550. Its very annoying. When i reset my mobile phone (manually or automatic) my mobile network doesnt work! My mobile network settings on my mobile doesnt show up and i have blank page on my settings.. If i get battery out and turn off mobile network with quick settings sometimes its work. But not every time!

    Version : 1511
    10.0.10586.29
    01078.00017.15461.48016
    2.0.0.0

    Thanks!
    02-15-2016 06:38 AM
  5. Rasetech's Avatar
    It seems that after installing of build 107 the Lumia 550 I gave as a present to a smartphone newcomer tends to crash a lot when data connection is enabled and any app that uses it is opened. The phone hangs, goes in flight mode and crashes totally after that. It worked pretty well before that. I tried several hard reset with and without using a backup already. The last thing i will try is going the way with the Software Recovery Tool and hoping that things fixes with build 122. Has anyone other ideas?
    03-04-2016 02:18 AM
  6. hidralazina's Avatar
    I've got a few bugs - 550 with 10586 build:
    1. Glance: The intensity of the backlighting is adjusted by the light sensor even if this function is disabled in the screen settings. Why? In addition to this odd behaviour, in complete darkness I feel that the brightness levels are too low for the Glance screen to be readable.
    2. The Store tile becomes active and shows recommended apps when the phone connects to the internet, even if the live tile option is disabled in settings.
    3. People tile doesn't refresh: if you change the picture of a contact, you'll still have the old picture displayed. Tried everything, even removing the battery for 30 minutes. Also, the tile doesn't show all the profile photos, only a small number of them than never changes. I'm stuck with the same 7-8 photos!
    03-09-2016 08:04 AM
  7. evdel's Avatar
    Two bugs.. ( Redstone bUild .1004)

    Using the glimp screen often freezes the phone at night. Batterydrain with glimp keeping on. ( 30 seconds setting,green during night)

    The Microsoft Healt App does not seems to configure the Mail tile. Using the VIP list or disabling notifications by mail does not work.
    03-09-2016 09:59 AM
  8. Martynas11's Avatar
    Hello. I have this problem on my phone and I don't know what to do. Sometimes when I unlock my phone the home screen is all black and it says "Resuming". I let it sit for 10 minutes with internet on and it didn't fix it then i restarted and it worked for some time, but after a little period of time it start showing "Resuming" again. Does anybody know what to do because I'm new to Windows mobile.
    Thank You !
    P.S. My phone is Microsoft Lumia 550
    Last edited by Martynas11; 05-18-2016 at 12:42 PM.
    05-15-2016 03:41 PM
  9. kleefarr's Avatar
    Surfing is a pain, can't view any web page at all really.
    Phone turns off when getting sms and on low battery.

    How do I roll back to previous windows 10 version?

    FW 01078.00017.15561.480006
    OS 10.0.14393.67
    09-09-2016 05:07 PM
  10. Tarequl Islam's Avatar
    I set everything to store on my phone memory but it's saving on the memory card.
    09-09-2016 05:22 PM
  11. kleefarr's Avatar
    I set everything to store on my phone memory but it's saving on the memory card.
    Check SETTINGS - SYSTEM - STORAGE and make sure all set to THIS DEVICE.
    09-09-2016 05:30 PM
  12. Tarequl Islam's Avatar
    Yes i checked and again downloaded a video from edge browser and i found it in sd card
    09-10-2016 04:46 AM
  13. Neeraj Ashu's Avatar
    I have Lumia 550. It has wifi disconnecting issue from the start.
    I'm currently in anniversary update with latest firmware.this issue still not resolved.
    Only fix... is to reboot the phone.
    Otherwise its a nice phone 🙂
    09-10-2016 06:02 AM
  14. kleefarr's Avatar
    So you are all good now I hope? Problem fixed?
    Last edited by kleefarr; 10-07-2016 at 10:46 AM.
    09-11-2016 02:18 PM
  15. Tarequl Islam's Avatar
    Is podcasts app removed after anniversary update? Please anyone answer me... The app is missing in my lumia 550.
    09-12-2016 12:03 PM
  16. kleefarr's Avatar
    Ok, my emails stopped syncing with my phone and nothing worked to get it synced again so I went for a hard reset.
    Now when trying to restore my setting it can't connect to my network even though password and connection established.

    These updates are really starting to **** me off.
    10-07-2016 10:46 AM
  17. kleefarr's Avatar
    Just discovered a MAJOR BUG!!

    After you turn the volume to silent on both Ringer + Notifications and Media + Apps, then turn them back up to your desired level, the phone makes no sound at all for notifications or ringing.

    GRRRRR

    Anyone else?
    11-22-2016 01:23 PM
  18. kleefarr's Avatar
    Is podcasts app removed after anniversary update? Please anyone answer me... The app is missing in my lumia 550.
    Podcast apps in Store.
    11-22-2016 01:25 PM
  19. mrsisqo's Avatar
    is it me or it is a lagging alot? is there any option to unbrand the phone? didn't want to start a new thread or a question :)
    01-24-2017 02:02 PM

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