Is it me or even when sound is enabled for email, I never get a sound for new email?

[Windows Central Question]

Volume is up, enabled sound notifications for new email, however I never get a sound. I had 3 emails before and not one peep.

This is the latest update of Outlook. Redstone build from yesterday on an 640. I can't believe I have seen this issue for months. I have left tons of feedback via the Feedback Hub/App.

 

[Jahunta]

same here and its not possible to enable it, also microfoon very soft when on external speaker.

 

[shenandoah]

At least now I know it just isn't me that didn't have sound when an email came in. I thought there might be some setting hidden in the settings somewhere that I didn't have turned on. I've never heard a sound for email since being on Windows 10.

Eric

 

[theefman]

Do you at least get a vibration or no notification of any kind?

 

[squire777]

I was having the problem too but it seems to work for me now. Here's what I did:

Part 1:

1) go into the Outlook mail app. Go to Settings -> Notifications.

2) Check the box that says "Play a sound". For me the box was unchecked for some reason by default

3) Do this for each email account you have, or just check the box that says "Apply to all accounts"


If it doesn't work after that then make sure you have a sound setup for your accounts:



1) Go to phone Settings -> Personalization -> Sounds

2) In the Sounds area, scroll down to Manage App Sounds and click it

3) You will see your email accounts within that list (for example you might see Gmail, Outlook etc). There will also be a listing for the Outlook Mail app itself, listed as 'Outlook Mail'.

4) Go into each account and choose a notification sound, different than default sound. Do the same for the Outlook Mail app listing too. (So you are choosing a sound for each account and the entire Mail app. It could be the same sound for each if you wish).

 

[Karan Bir]

Yeah, even I activated it, I thought this was missing here. Thanks though

 

[mmc-dsm]

@squire777 : Thank you very much, worked for me!

 

[rhapdog]

squire777's instructions are what I had done this past weekend and got it working for me again. I went weeks without email notifications.

 

[Horvath Gyorgy1]

squire777's instructions are what I had done this past weekend and got it working for me again. I went weeks without email notifications.

Unfortunately, his instructions do not work for me, however hard I tried them

Update: hard reset solved the problem