03-20-2017 05:38 AM
37 12
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  1. aimulaidni's Avatar
    Hi everyone,

    I recently bought a 950XL and everything was working fine until this morning. I had put it up for charge early in the morning around 4 and when I got up at 8 and held it, it was hot, and I wasn't sure what was going wrong because there was nothing open. So I switched it off for a while and let it cool. When I switched it back on, the battery went down to 51% and now I've put it up for charge again. I had turned on Hey Cortana last night but since the phone started acting up this morning, I decided to switch it off. It's still warm though, not sure why. Also, it keeps giving me an error about the phone having low storage even though I've only used around 7.9 GB out of the 29 GB available. I also checked to see if there was an update available and there was. But that's been stuck at 0% for a few hours now. Don't know what's causing these barrage of problems all of a sudden.

    I'm planning to hard reset it but just wanted to ask here first incase anyone knew what the issue might be.

    Thanks in advance!
    jhunts5 likes this.
    12-12-2015 05:59 PM
  2. NickMon68's Avatar
    I am also getting the low storage warning so you are not alone..
    12-12-2015 06:30 PM
  3. arky66's Avatar
    hello
    I have a Lumia 950xl and have started noticing the same issues since yesterday.
    The phone heats up, drains battery and shows up as having low storage even though it has plenty of storage. If anyone has found a solution that worked for them, I would be happy to try
    12-13-2015 05:16 AM
  4. IANOR's Avatar
    Had the same warming up effect yesterday. But i dont get the low storage warning.
    12-13-2015 05:28 AM
  5. jhunts5's Avatar
    My wife's phone (950) is having the exact same problem.
    Running hot.
    Battery runs out within a short amount of time.
    Update not updating.
    Low storage warning.
    Time to call M'soft?
    12-13-2015 06:49 AM
  6. jeetu4444's Avatar
    Check your one drive maybe that or change some settings...something or app is draining the battery
    12-13-2015 07:18 AM
  7. IANOR's Avatar
    My onedrive is practically doing nothing. Not even refreshing my camera roll, unless i enter the onedrive app. Then it begins to upload them slowly...
    How is this related with the warming up in idle?
    12-13-2015 07:26 AM
  8. westentertainer's Avatar
    Hi everyone,

    I recently bought a 950XL and everything was working fine until this morning. I had put it up for charge early in the morning around 4 and when I got up at 8 and held it, it was hot, and I wasn't sure what was going wrong because there was nothing open. So I switched it off for a while and let it cool. When I switched it back on, the battery went down to 51% and now I've put it up for charge again. I had turned on Hey Cortana last night but since the phone started acting up this morning, I decided to switch it off. It's still warm though, not sure why. Also, it keeps giving me an error about the phone having low storage even though I've only used around 7.9 GB out of the 29 GB available. I also checked to see if there was an update available and there was. But that's been stuck at 0% for a few hours now. Don't know what's causing these barrage of problems all of a sudden.

    I'm planning to hard reset it but just wanted to ask here first incase anyone knew what the issue might be.

    Thanks in advance!
    in the update section go into advanced options/drop down/automatic [recommended] it will then start updating
    12-13-2015 11:28 AM
  9. westentertainer's Avatar
    hello
    I have a Lumia 950xl and have started noticing the same issues since yesterday.
    The phone heats up, drains battery and shows up as having low storage even though it has plenty of storage. If anyone has found a solution that worked for them, I would be happy to try
    mine was the same before updating ,since update no problem
    12-13-2015 11:30 AM
  10. DJCBS's Avatar
    Regarding the heating up, perhaps it's worth reminding that the XL sports the Snaptoaster 810. There's not a single phone where that chipset hasn't brought overheating issues. So it's a problem that, although it can be minimized with software updates, will not vanish. And the heat pipes don't solve it. Sony's Z5 already had them and the phone still overheats. It's a generic problem of the chipset.

    But I would suggest complaining to Microsoft since the only things that can be done are on their side and a lot of complaints does fasten a solution.
    12-14-2015 09:30 AM
  11. Krystianpants's Avatar
    No, it's not the 810, this seems to be the actual battery that is causing the heating issues. I ran trivial pursuit for friends on continuum and played games on the actual phone with no heat issues. I have put it through some hard testing. The fact that there's a low storage and battery issue amongst all users does not point to the chipset. It would not make sense. I wouldn't even take my chances I would just do a hard reset right away.
    12-14-2015 09:55 AM
  12. Giddora's Avatar
    This has nothing to do with the chipset since several tests have shown that the XL doesn't heat up enough to throttle. Sony didn't have liquid cooling which Microsoft has and it has proven to be a better cooling solution than any other.

    This is because an update gets stuck and it keeps pinging and trying to download the update repeatedly which is causing a drain on the battery.
    maya77 likes this.
    12-14-2015 10:24 AM
  13. Canon Patel's Avatar
    Hello,
    I started using 950XL since yesterday. Problems i face are

    Phone heat up unusually.
    Battery drains down in few hours.
    External battery is inefficient. Takes long to charge.
    WhatsApp chats transfer from Lumia 930 to 950XL is a problem.

    If anyone can help please.
    12-14-2015 10:51 AM
  14. DJCBS's Avatar
    Because some people seem to be blind by marketing words like "liquid cooling"...

    This is what Sony has on the Z5 line
    5.jpg

    This is the exact same tech, under a cooler marketing name, on the XL lumia-950-xl-teardown-01_story-800x416.jpg

    Again, I suggest contacting Microsoft about the issue. I believe it's the SD810 because experience works against the chipset. But only Microsoft can answer/fix that. The fact that some were able to run "tests" to the heating issue means nothing. It wouldn't be the first time OEMs made it so that the phones would pass those "tests" but then show a very different faade on normal usage.
    We just don't know and I highly doubt WCForums are the place were help for that issue will be found. Take the phone to Microsoft. Let them fix it ;)
    12-14-2015 11:09 AM
  15. DJCBS's Avatar
    Phone heat up unusually.
    Battery drains down in few hours.
    External battery is inefficient. Takes long to charge.
    WhatsApp chats transfer from Lumia 930 to 950XL is a problem.
    1 - the chipset on that phone is prone to overheating. If you're coming from another device it's normal to notice that a phone with the SD810 heats up more than normal. If you notice it overheating for no reason, contact Microsoft.
    2 - Battery drains are normal if the phone is overheating. Not only because it means the processor is pushing a lot of energy (hence the overheating) but also because physics.
    3 - What do you consider "too long"? External batteries don't come with Quick Charge so it's natural that they aren't as efficient as a wall plug. But that's normal for any phone, it's nothing XL-specific.
    4 - That's a problem with the WhatsApp app on WP. Your best option is to contact WhatsApp support and let them know. I haven't used WhatsApp on WP for over a year so I'm not 100% sure, but on Android only a few months ago did WhatsApp get the ability to save your conversations so they would transfer. So I wouldn't be surprised if WP was lacking the feature altogether or still having it in Beta.
    12-14-2015 11:16 AM
  16. Krystianpants's Avatar
    Because some people seem to be blind by marketing words like "liquid cooling"...

    This is what Sony has on the Z5 line
    Click image for larger version. 

Name:	5.jpg 
Views:	26 
Size:	60.0 KB 
ID:	118916

    This is the exact same tech, under a cooler marketing name, on the XL Click image for larger version. 

Name:	lumia-950-xl-teardown-01_story-800x416.jpg 
Views:	23 
Size:	38.9 KB 
ID:	118915

    Again, I suggest contacting Microsoft about the issue. I believe it's the SD810 because experience works against the chipset. But only Microsoft can answer/fix that. The fact that some were able to run "tests" to the heating issue means nothing. It wouldn't be the first time OEMs made it so that the phones would pass those "tests" but then show a very different faade on normal usage.
    We just don't know and I highly doubt WCForums are the place were help for that issue will be found. Take the phone to Microsoft. Let them fix it ;)
    So here's the thing. Sony has a plain heat pipe. Lumia 950XL has a heat pipe with small capillaries with tiny amounts of liquid in them. I have even made a post about it where someone was discussing it in an article. It's actually a pretty novel thing in phones. Both heat pipes no doubt, but MS's is more advanced.
    nokia4life, Giddora and maya77 like this.
    12-14-2015 01:14 PM
  17. Giddora's Avatar
    Because some people seem to be blind by marketing words like "liquid cooling"...

    This is what Sony has on the Z5 line


    This is the exact same tech, under a cooler marketing name, on the XL

    Again, I suggest contacting Microsoft about the issue. I believe it's the SD810 because experience works against the chipset. But only Microsoft can answer/fix that. The fact that some were able to run "tests" to the heating issue means nothing. It wouldn't be the first time OEMs made it so that the phones would pass those "tests" but then show a very different faade on normal usage.
    We just don't know and I highly doubt WCForums are the place were help for that issue will be found. Take the phone to Microsoft. Let them fix it ;)
    I wish you would stop posting sometimes... Sony uses a highly standard alu-heatpipe to disperse heat... This is not enough for the SD810 which is obvious since it still has to throttle speeds due to heat. Microsoft uses a liquid cooling alu-heatpipe that disperses heat a lot better since it is not only a piece of aluminium that lets heat transfer... It is also liquid which moves heat even better.

    This is NOT "just what Sony" has done... This is a new technology for phones and it makes the 810 in the XL unable to throttle under load.
    Krystianpants and maya77 like this.
    12-14-2015 02:57 PM
  18. basilzahran's Avatar
    Dear Team,

    I exactly having the same issue. I just pay my new Lumia 950 XL and I'm Really surprising that its suddenly heating up?

    does anyone found a solution for that?

    B.Regards
    12-17-2015 01:48 AM
  19. butarra's Avatar
    21 Dec 2015. Apart from doing a software update, which i haven't done yet. One possible SOLUTION for the heating / overheating problem, purchase an inexpensive external battery operated fan than can be directed onto the Lumia 950 XL #Lumia950XL whilst it is charging. Not an ideal solution, but one that appears to assist in dissipating the heat and assisting the phone to charge faster (using a wall charger). I have tried this myself and seems to work.
    12-20-2015 08:46 PM
  20. ssburaik's Avatar
    Hi everyone,

    I recently bought a 950XL and everything was working fine until this morning. I had put it up for charge early in the morning around 4 and when I got up at 8 and held it, it was hot, and I wasn't sure what was going wrong because there was nothing open. So I switched it off for a while and let it cool. When I switched it back on, the battery went down to 51% and now I've put it up for charge again. I had turned on Hey Cortana last night but since the phone started acting up this morning, I decided to switch it off. It's still warm though, not sure why. Also, it keeps giving me an error about the phone having low storage even though I've only used around 7.9 GB out of the 29 GB available. I also checked to see if there was an update available and there was. But that's been stuck at 0% for a few hours now. Don't know what's causing these barrage of problems all of a sudden.

    I'm planning to hard reset it but just wanted to ask here first incase anyone knew what the issue might be.

    Thanks in advance!
    12-21-2015 05:23 AM
  21. butarra's Avatar
    Hi, ive just done the hard reset, i think the phone is faulty, i've had the same issue including unable to do the updates on the phone.

    ISSUES I HAVE ENCOUNTERED SO FAR WITH THE 950XL:

    Fast draining battery,
    Overheating,
    Overheating while charging phone
    Unable to do updates without WiFi
    Unable to do updates with WiFi
    Unable to do updates PERIOD.
    Unable to charge phone using the TYPE C connector to my computer USB

    I have gone through all the Microsoft HELP online to no avail
    The online chat team just "copy and paste" information from the information available online
    The MICROSOFT online chat team will ask you which country you are from and if you are not from the USA, they will give you a link that takes you to the "Help" / self diagnose page of Microsoft Lumia devices

    I am finally at the point where I did a HARD RESET on a NEW phone to get it working.

    HOPEFULLY this will fix the ISSUES... if i am able to do the update or get any resolution with the issues above I will post an update...
    12-21-2015 05:40 PM
  22. butarra's Avatar
    Update: Issue not resolved after HARD RESET

    Apparently the message "Available Updates" is incorrect according to Microsoft Chat guy

    Still Unable to charge phone using the TYPE C connector to my computer USB - Microsoft Lumia 950XL phone issue

    Phone still overheating

    Will try and get a refund/replacement tomorrow
    12-21-2015 06:55 PM
  23. nevs35's Avatar
    I've been facing the same problem as well :[

    ever since i've been trying to update my phone ... battery drain .. heating up .. low storage warnings ... the update itself is stuck at 0%
    01-05-2016 01:57 AM
  24. GeorgeMVL's Avatar
    In the heat pipe config, more aluminum surface area is needed at the cold end to cool off the vapor.
    01-05-2016 03:27 AM
  25. chato_rivera's Avatar
    Same problem with Lumia 950XL dual sim, anyone have found the cause for this? how to solve it?
    01-09-2016 12:38 AM
37 12

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