04-22-2017 10:25 AM
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  1. aimulaidni's Avatar
    I could see my battery bulged. I'm trying to understand, if this the reason for reboots. 6 months before i had a similar issue but not this much worse, when I gave my phone in service centre, they had replaced my board.
    If this time it going to the same issue, my warranty is over and I cannot bear that expense 😐
    Try going to the Microsoft store and see if they can issue a refund like Mike suggested. Or you can ask them for a replacement device since its not your fault. Or you can order a battery in the meantime. I'm assuming you are in India (forgive me if you are not, honest mistake). I saw a thread where someone ordered a new battery from rounded.com for ~Rs. 1700, shipping included. See if that will work.

    I actually find it very interesting that all these issues started happening right after the warranty ended for people who were the first ones to buy the phone when it came out. Like Microsoft knew all along and just didn't care since they knew the warranty would end by the time this issue would pop up. I know, silly me.
    03-19-2017 06:41 AM
  2. sriram prabhu's Avatar
    Try going to the Microsoft store and see if they can issue a refund like Mike suggested. Or you can ask them for a replacement device since its not your fault. Or you can order a battery in the meantime. I'm assuming you are in India (forgive me if you are not, honest mistake). I saw a thread where someone ordered a new battery from rounded.com for ~Rs. 1700, shipping included. See if that will work.

    I actually find it very interesting that all these issues started happening right after the warranty ended for people who were the first ones to buy the phone when it came out. Like Microsoft knew all along and just didn't care since they knew the warranty would end by the time this issue would pop up. I know, silly me.
    No Problem, I'm from India. I went to Microsoft care center and they say they do not have the Battery and they have to order it. To add-on the said, they already have one customer, who has ordered a battery a month ago and still waiting.
    I've seriously lost the hope on Microsoft, they just like that stopped the complete support for a phone which they as Flagship device, once the Warranty period is completed. I have 50000 Rupees phone which is sleeping in my cupboard useless
    The batteries i see online are mostly doesn't seems to be Original. Have no clue on how to get a new Battery.
    03-20-2017 11:16 PM
  3. aimulaidni's Avatar
    No Problem, I'm from India. I went to Microsoft care center and they say they do not have the Battery and they have to order it. To add-on the said, they already have one customer, who has ordered a battery a month ago and still waiting.
    I've seriously lost the hope on Microsoft, they just like that stopped the complete support for a phone which they as Flagship device, once the Warranty period is completed. I have 50000 Rupees phone which is sleeping in my cupboard useless
    The batteries i see online are mostly doesn't seems to be Original. Have no clue on how to get a new Battery.
    Okay...finally got my hands on a new one...it was from amazon (seller E Stars) and it doesn't for some reason now come up with the result when you search for a battery...have been using it for the past 10 hrs and so far no reboots. I also believe it is original because it looks exactly like the one that came with my phone. The only thing is you won't be able to see the Microsoft logo on the front in the pic posted online. That's because they had to remove it bcoz of legal issues. Even when the battery arrived, there was a black tape covering the Microsoft logo, I had to remove it and confirm that it was the actual one.

    Almost didn't get it bcoz of USPS. The main office couldnt track it and said that the package might be lost. So I had to drive around in my car till I spotted the carrier. It was lying in one corner of the van.
    03-26-2017 12:56 AM
  4. sriram prabhu's Avatar
    I have ordered a battery from rounded.com, i will update you how it is...
    03-28-2017 10:25 PM
  5. SeeVuPlay's Avatar
    Ive been getting a lot of random restarts....it was fine 3 weeks ago but have gotten progressively worse. What in the world have they done with my wonderful phone??
    04-03-2017 02:42 PM
  6. aimulaidni's Avatar
    Ive been getting a lot of random restarts....it was fine 3 weeks ago but have gotten progressively worse. What in the world have they done with my wonderful phone??
    Are you on production build? If so, did you try a soft and a hard reset? If that didn't work, then it might be the battery... See if it's swollen.
    04-03-2017 07:14 PM
  7. SeeVuPlay's Avatar
    I am on production build and have actually done complete resets, hard soft medium. I'll try and replace the battery. Thanks!!
    04-04-2017 12:34 PM
  8. Lyndon Sanche's Avatar
    I am having this random reboot issue as well. It seems to be happening more often when the battery is at a lower level. Though I've noticed ever since I went to insider builds at around 20% battery instead of crashing to a black screen, it will go through with the low battery shutdown and do that until the battery is completely dead. I checked the battery and it spins on a flat table. Should I replace the battery?
    04-04-2017 07:52 PM
  9. MAK11's Avatar
    I am having this random reboot issue as well. It seems to be happening more often when the battery is at a lower level. Though I've noticed ever since I went to insider builds at around 20% battery instead of crashing to a black screen, it will go through with the low battery shutdown and do that until the battery is completely dead. I checked the battery and it spins on a flat table. Should I replace the battery?
    Yes. Your battery is busted.
    04-05-2017 09:35 AM
  10. Lyndon Sanche's Avatar
    I am confused as to why a faulty battery would cause crashing
    04-05-2017 06:44 PM
  11. NYCMetsPDX's Avatar
    I am confused as to why a faulty battery would cause crashing
    I was in the same boat. My battery didn't appear bloated at all and the crashing wouldn't always occur, just sometimes, and usually when the phone was around (or less than) 40%. I tried turning off background tasks, resetting the phone, installing an insider ring, etc., but in the end I gave it a go and it did seem to be the battery (Note, not all replacement batteries are created equal, I got a dud that was even worse than the original battery). After replacing it I went from about 3-5 crashes a week to going on 4 weeks with no issue.

    I agree, it's really strange but after being skeptical I do think it was the battery. Most of my crashes happened when I got an incoming text or unlocked the phone (on a low battery level) so I think the issue was the phone tried to pull too much power from a weak battery and just crashed.
    04-06-2017 10:48 AM
  12. Lyndon Sanche's Avatar
    Your issues seem to have been exactly like mine, crashing at unlock or notification, with the occasional absolutely random reboot. I'm more inclined to try it, but I'm hesitant because ~$75 CAD for the battery and shipping from rounded is a bit much.
    04-06-2017 08:44 PM
  13. sriram prabhu's Avatar
    All my issues got resolved and the phone is perfectly fine after replacing the battery.
    NYCMetsPDX likes this.
    04-06-2017 09:30 PM
  14. NYCMetsPDX's Avatar
    Your issues seem to have been exactly like mine, crashing at unlock or notification, with the occasional absolutely random reboot. I'm more inclined to try it, but I'm hesitant because ~$75 CAD for the battery and shipping from rounded is a bit much.
    I bought one from this E-bay seller (His batteries have a serial number on them like the rounded ones - I bought one from each (this seller and rounded) as I'm overly paranoid...). Both batteries have been golden for me as I kept them in for a couple weeks at a time to test out (Unfortunately it looks like the more this person sells the higher it pushes the price, bought mine at $15 USD a month or so ago.

    OEM Battery BV-T4D for Microsoft Nokia Lumia 950 XL CityMan/Lumia 940 XL RM-1118 | eBay
    04-07-2017 10:30 AM
  15. SeeVuPlay's Avatar
    I just received a replacement battery that I purchased off of ebay. I compared the original with the replacement and the original definitely looks bloated. I will update on my experience but all evidence right now points to the battery being the random restart issues....we shall see!
    04-08-2017 11:56 AM
  16. SeeVuPlay's Avatar
    okay.....so the good news is that I can confirm that the battery is the cause....the bad news is that the battery that just came today is even worse!!
    04-08-2017 12:25 PM
  17. gr021857's Avatar
    Hi, Mak is right that it is definitely a battery issue. I hadn't read the forum in a while and posted before seeing this thread. I have posted in the original thread I was part of but posting here also.

    Link to my experience Lumia 950xl random reboots build 14379

    Can someone not highlight this to the WindowsCentral staff? And have them raise the issue with MS? I'll try tweeting MS directly but unlikely I'll get a reply. How do they expect us to give feedback on RS3 if there isn't anyone left with a working device.
    04-10-2017 10:00 AM
  18. Logix1's Avatar
    Yep, I'm experiencing the exact same thing. It started just after the last update, the one before we receive the creators update. Someone told me that the battery has just had it....i don't think the battery is the problem at all.
    SeeVuPlay likes this.
    04-11-2017 12:06 PM
  19. SeeVuPlay's Avatar
    Just wanting to let everyone know that I've been using a new battery for the last two days and so far happy with the the results. Not a single restart.......yet.
    04-17-2017 01:59 PM
  20. aimulaidni's Avatar
    Just wanting to let everyone know that I've been using a new battery for the last two days and so far happy with the the results. Not a single restart.......yet.
    Where did you get the battery from?
    04-18-2017 06:18 PM
  21. SeeVuPlay's Avatar
    Ebay from seller named Cityman. NYCPed posted a link within this thread. So far, It's been great. I feel like my 950xl has been reborn haha
    04-18-2017 07:00 PM
  22. mutant 9's Avatar
    Any one know where to get an oem battery? Seems all that were selling them are out of stock.
    04-22-2017 10:25 AM
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