1. cocopops's Avatar
    Hey There,

    So on the 14th of Feb I sent my phone in as the front camera wasnt opening (under warranty).

    This was done via the b2x online service, and was delivered to them, the phone was repaired but has not been returned to me, leading me to believe it is lost.

    I have logged numerous calls and have had no positive confirmation of when the phone will arrive, only being told "I will be called with an update" and the update is we dont have an update.

    I cannot raise this with anybody further as all this is done online and I can only get so far.

    Does anybody know who I can raise this with further?

    Thank you,
    03-15-2017 04:14 AM
  2. evil_bill's Avatar
    B2X are a nightmare at getting back to you in a timely manner. However, it may take weeks or even months but they usually do get back in touch. I have found just as you have reached the lowest point of despair, and are ready to move on, they will contact you out of the blue thus getting your hopes up that a resolution is close. But it wont be. You will have a good while longer to wait.

    Try emailing microsoft_escalation@B2X.com
    03-20-2017 01:02 PM
  3. cocopops's Avatar
    I am sadly/frustratingly learning this.. they stringing me along.. I guess it will be returned at some point.
    03-22-2017 11:56 AM

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