1. Old_Cus's Avatar
    I haven't seen this mentioned so I'm not sure if it's me or a common problem.

    I picked up a 950 (build 10586.318) and Netflix won't start on it. All I get is the black Netflix screen for about 10-15 seconds then it goes back to my app menu.

    Does anyone have any fixes for this?
    06-13-2016 12:42 PM
  2. Summer_Moon's Avatar
    I haven't seen this mentioned so I'm not sure if it's me or a common problem.

    I picked up a 950 (build 10586.318) and Netflix won't start on it. All I get is the black Netflix screen for about 10-15 seconds then it goes back to my app menu.

    Does anyone have any fixes for this?
    Couple suggestions, 1) try uninstalling Netflix and reinstalling from the Store. And 2) try a soft reset by holding power and volume down together for 10 seconds.
    Robert Novak1 likes this.
    06-13-2016 12:57 PM
  3. Old_Cus's Avatar
    I've tried both reinstalling the app and soft resets but neither worked. I haven't tried a hard reset but I guess I'm going to have to.
    06-14-2016 08:24 AM
  4. phantom332's Avatar
    I'm experiencing the same thing with Netflix app on 950 (build 10586.420). Tried reinstalling, moving from SD Card to device, rebooting - nothing worked. I also have a similar problem with the FXNow app.

    I can get to Netflix on the phone by using Microsoft Edge... but it would still be nice for the App to work like it once did - without doing a hard reset.
    06-16-2016 10:11 PM
  5. Old_Cus's Avatar
    I'm sorry you're having the same problem but it's good to know it's not just my phone.
    06-17-2016 12:55 PM
  6. k_dueholm's Avatar
    Hi guys.
    +1 - same problem here...
    06-20-2016 07:35 AM
  7. Antonio Carretas's Avatar
    Same problem with Lumia 830 and Windows 10 Mobile version 10586.420.
    06-20-2016 08:41 AM
  8. Dave Scarpa's Avatar
    mine does this too
    06-22-2016 09:34 AM
  9. Robert Novak1's Avatar
    Netflix is working for me, just watched another episode of the Incredible Hulk (Bill Bixby/Lou Ferrigno)
    06-23-2016 05:25 AM
  10. missionsparta's Avatar
    I have the same issue. Just got off tech support with Netflix and they are aware of it and are working on the issue with Microsoft.
    07-06-2016 02:10 PM
  11. missionsparta's Avatar
    Well after all this, it looks like even Microsoft can't help them figure out what is going on. This platform struggles at getting big name apps. With Netflix being one of the few, you would think Microsoft would be more worried and help them to a greater extent. This has become embarrassing. Over a month now.
    07-14-2016 12:25 AM
  12. daimv's Avatar
    Mine is working fine.
    07-14-2016 12:28 PM
  13. k_dueholm's Avatar
    Hi. I don't know exactly when - but mine is working again.
    Maybe it was with the latest Windows update.
    08-12-2016 04:04 AM
  14. ashram's Avatar
    if i remember correctly, there was an issue with netflix that caused it to be pulled for a bit, but came back....

    i did remember correctly
    Netflix has disappeared after failing to work properly on Windows 10 [Update: It's back!] | Windows Central
    08-12-2016 06:17 PM
  15. Christopher71556's Avatar
    It's now February 3, 2017 and the Windows Store "Netflix App" won't work still.

    Attempted to uninstall/reinstall it, but to no avail. Thx, Microsoft for nothing!
    02-03-2017 12:45 PM

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