02-17-2017 10:56 AM
44 12
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  1. pzkpfwnz's Avatar
    1 week old Lumia 950, love it.

    Updated to 14393.5 and firmware 16236.

    Glance screen works well for a bit, (not even sure if this a problem with glance screen) but after a while when I try to unlock it all I see is a black screen... the iris scanner light will come on and unlock, or if it has been a short period since I unlocked and don't need a pin, I can can just swipe up the black screen and sometimes I see a normal start screen, other times I get a really low brightness start screen...

    Reboot the phone and seems fine for a bit... but a few hours later same thing starts happening again. I have switched off Glance Screen and the problem hasn't resurfaced and it's been about 3 hours since I did that.

    Just me and my device or anyone else noticed?
    MOHAMMED GHAZEY likes this.
    08-07-2016 07:17 PM
  2. Dirigent82's Avatar
    I've been seeing the same thing on my ATT L950. I just did a hard reset this morning (to see if my battery life would improve), so I'll see if the black screen returns.
    pzkpfwnz likes this.
    08-07-2016 09:44 PM
  3. pzkpfwnz's Avatar
    Have now gone over 12 hours without the problem re-occurring and all I've done is disabled the glance screen.
    08-08-2016 05:23 AM
  4. soloist_huaxin's Avatar
    Have now gone over 12 hours without the problem re-occurring and all I've done is disabled the glance screen.
    interesting observation. I had the same issue, but I like glance screen well enough to not think about disable it. Maybe I'll try this now I have a band 2...
    08-08-2016 09:34 AM
  5. Ferjim77's Avatar
    interesting observation. I had the same issue, but I like glance screen well enough to not think about disable it. Maybe I'll try this now I have a band 2...
    I got same issue, without glance screen. Restart will fix problem but it came back in a while.
    If some of us have same issue I believe its software update problem, not hardware.
    Fj
    10-28-2016 05:38 PM
  6. Ferjim77's Avatar
    I disable, the "retina" scan, the glance screen, but still happen the delay of the unlocked screen problem it came back. Sometimes it got really low screen brightness, and sometimes just a delay. Both are really annoying.
    10-29-2016 12:22 AM
  7. natna's Avatar
    A problem that drives me crazy...
    Tap to focus off
    Double tap off
    Auto brightness off
    Iris scan off
    Hard reset? Done it.
    I still have the problem.

    I push the power button again and again no screen awakening.
    The glitch happens even during a call when the proximity sensor switches the screen off.
    Sometimes I can't accept the call because the screen is black. Or I can't turn of a wake up alarm @#%&
    I have the problem for the last 2 updates.
    Soft reset fixes the issue for a few hours. Then it happens again.

    Msoft f***d up...
    10-29-2016 12:31 PM
  8. randyoaks187's Avatar
    I too have had this problem for months, I just don't understand why there isn't a clear resolution from Microsoft. I check the forums about twice a week for anyone who might have found a solution, but always nothing, and its interesting that a post of this nature is almost always on the front page, so its not something that is going away. I really wish Microsoft would fix both (although I do think there is a link between the brightness and the delay).
    10-31-2016 03:32 PM
  9. Ferjim77's Avatar
    Hi, I just might solve issue for me.
    I turn off my L950, remove sd card.
    Turn on without card.
    Turn off again, insert the sd card again.
    Turn on L950. So far no more issues.
    I will tell if, this really works in time.
    Fj
    MOHAMMED GHAZEY likes this.
    11-01-2016 12:16 PM
  10. Ferjim77's Avatar
    Forgot. Im using no glance, but iris scan is on. But I believe glance is not the issue.
    Regards
    11-01-2016 12:18 PM
  11. avi_920's Avatar
    1 week old Lumia 950, love it.

    Updated to 14393.5 and firmware 16236.

    Reboot the phone and seems fine for a bit... but a few hours later same thing starts happening again. I have switched off Glance Screen and the problem hasn't resurfaced and it's been about 3 hours since I did that.

    Just me and my device or anyone else noticed?

    Turn off auto-brightness. That's the real culprit.
    11-01-2016 07:55 PM
  12. Ferjim77's Avatar
    I kept the auto brightness. And with the restart method things worked for me. So far no unlocked delay, and no screen dimming.
    11-01-2016 11:57 PM
  13. MOHAMMED GHAZEY's Avatar
    I kept the auto brightness. And with the restart method things worked for me. So far no unlocked delay, and no screen dimming.
    11-04-2016 08:53 AM
  14. MOHAMMED GHAZEY's Avatar
    I will try it.
    11-04-2016 08:54 AM
  15. Ferjim77's Avatar
    Hi, worked for more than 48hrs, but still the best result so far to cure for a while this annoying problem.
    11-04-2016 08:58 AM
  16. MOHAMMED GHAZEY's Avatar
    The problem is not auto brightness because I disabled it and it's still coming.
    11-04-2016 08:59 AM
  17. MOHAMMED GHAZEY's Avatar
    Hi, I will try to remove my SD card and unlock without it. I hope it works with me.
    11-04-2016 09:02 AM
  18. MOHAMMED GHAZEY's Avatar
    I tried removing SD and switch without it and it worked well. Insert it again and it's still good for 2 minutes. If it back again I'll subscribe. Thanks.
    11-04-2016 09:13 AM
  19. poit57's Avatar
    I have this issue sometimes, but I think it's always after I've played a game or watched video for about 5 to 10 minutes and the phone has become very hot. Could it be a symptom of overheating? I think all the performance-related issues I've had with the 950 have occurred under the same circumstances.
    11-04-2016 09:18 AM
  20. beman39's Avatar
    those with this problem, do you have on a glass screen protector? maybe its messing with the proximity sensor?
    11-05-2016 11:08 AM
  21. MOHAMMED GHAZEY's Avatar
    Hi there, I removed my screen protector three days ago and still have this issue. I think it fixed when I remove my SD card and insert it again this was been more than 30 hours ago and it's good till now.
    11-05-2016 12:40 PM
  22. Phil Eagle's Avatar
    Hi there, I removed my screen protector three days ago and still have this issue. I think it fixed when I remove my SD card and insert it again this was been more than 30 hours ago and it's good till now.
    I have the same problem and have neither screen protector or SD card......
    MOHAMMED GHAZEY likes this.
    11-06-2016 05:38 AM
  23. Golden_Firefly's Avatar
    I have the same issue. Getting the black screen, while trying to unlock the phone. Only Iris scanner lights up. This issue is random, sometimes reboot helps.
    11-06-2016 07:03 AM
  24. MOHAMMED GHAZEY's Avatar
    Hi everybody I think there is no fix we can do for this issue, The black screen still exist after 48 hours of restarting the phone. I hope Microsoft give an update to fix this issue soon.....thank you all.😔
    11-07-2016 12:53 AM
  25. Blake Seaman's Avatar
    Battery issues, Crashing 8-10 times a day, sometimes can't even turn my screen on... I loved my lumia experience when I got it, but man oh man has it gone down hill.
    11-11-2016 08:40 AM
44 12

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