01-11-2017, 02:08 PM #28
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Update: Phone has been sent to B2X now and they also phoned me to check if I had been successful in ordering the courier collection.
Also, on the shipping label that was auto generated, it now has the DHL account number part of the label.
Based on the above, I am now happier with B2X and despite the initial very lousy service, they are now showing that they are sorry for the initial problems and are trying to make-good the situation.
Will update in due course!
- 01-11-2017, 05:25 PM #30
Update (Jan 17/17):
Can honestly say I won't be so forgiving as Lumia928 no matter what Microsoft does now, they've totally lost all my trust with me being totally disgusted with how things have played out so far..
Ordered another L650 from the Microsoft Store (replacement for my defunct one) on Dec 23rd and was told to wait 3 days for it to ship. Weeell nothing ever did ship and today I FINALLY got an email stating the following...
"We wanted to notify you that the item on your order was so popular that it is now out of stock. Because of this, we are unable to ship your product and you will soon be receiving a cancellation notification from your order. We appreciate your interest in our store and would like to offer you a promotional code valued at $250 as an apology for the inconvenience this causes."
Yep a nice jester of sorts but 26 days for that to become known!!! Oh ya, did I mention that we're still waiting for a resolve on the first one we sent back on Dec 8th!!! Essentially if we don't get our monies back for it their NICE jester is reduced to $127.93, no so nice!!!
My emails go unanswered, phone calls and chats result in nothing satisfactory as they seem to be stumped as to their next course of action even though they can see my device in their warehouse. Sent documentation/pertinent info over and over yet nothing ensues, other than their fiasco trying to set me up with Nokia Repairs literally nothing positive has happened, NOTHING!!!
I finally do have a L650 after our third go but no thanks to Msft as we ended up purchasing from another source.
Aaaand, that's my little rant for the day.
Last edited by Elky64; 01-17-2017 at 10:45 PM. Reason: Update
01-21-2017, 12:54 PM #31
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Update as promised: I am pleased to report I got my phone back from B2x fully repaired and fixed. I also came to an arrangement with them regarding the cracked screen after they took into account my bad experience.
The phone repair seems top quality and you wouldn't know it had been taken apart. The ear piece which had a moderate amount of dust in (accumilated over the year) had also been cleaned.
Phone arrived well packaged with my original documents in tact too.
Thank you to the B2x staff who escalated my issue.
Hopefully B2x can improve some of their processes to make sure this sort of situation doesn't happen again.
Elky - That is a bad experience from the Microsoft store indeed! I had a similiar thing when I pre-ordered a surface RT from them a couple of years ago when they mislead UK customers into thinking we would get it on the release day and then sending us an email on the day saying it wouldn't be with us for a few more days.
Microsoft really need to get their house in order, the only thing people will compare a Microsoft Store to is the Apple store, and as we all know (love or hate), the support from Apple stores is generally great. They really need to make sure they are on a par!
How come you went for a 650 and not a 950 by the way?
- 01-21-2017, 02:43 PM #32
At least they're flush enough to give you some money for it though. I think a lot of other vendors would have simply refunded you and that'd have been that. Although I suppose you now have to either get more MS products or get them and sell them for cash, if you want cash.
One of the perks of living in a big city is having a store nearby where one can go and complain and get things resolved. I rarely have to deal with support using email etc, and when I do it's usually more or less irritating.
- 01-21-2017, 06:04 PM #33
Did contemplate getting the 950 at the sale price of $299 CAD but was pretty leery about the things I've been reading in regards to battery life, instability and so on. Essentially was erring on the side of caution so that if something did go wrong, or if 10 wasn't up to snuff, we wouldn't be out much in the way of $$$. Still want to try one but best stay clear if my past experiences and most recent one are telling.
- 01-21-2017, 07:50 PM #34
Speaking about "their system", it labelled my device's warranty null and void because it was shipped from the US into Canada. What bothers me is that support could see I ordered off Microsoft store.ca, in CAD funds yet they proceeded to make an issue of it, their problem now became mine. Every avenue used to address got completely ignored or sidestepped, so we're still unsure where it stands and if this may be the root cause for the delays.
I know exactly what we want to do but this experience has me extremely gun shy, can't trust one word they say now since we've heard way too many "rest assured" and "don't worry" and we're still without the device, our monies and concrete answers... Yes I do have another 650 after a third attempt but no thanks to Microsoft, an Amazon retailer came through with flying colours although we had to pay a slightly higher premium.
Last edited by Elky64; 01-21-2017 at 11:41 PM. Reason: formatting
- 01-28-2017, 02:28 AM #36
Without warning and 38 days later my refund (minus shipping) finally showed up in my PayPal account, the emails w/o an explanation followed soon thereafter.
And am I an IDI@T or what. Had some FREE monies along with some temptations so bought a 950 before they again vanished (XL too big), so here we go again... Did I say NEVER
- 01-31-2017, 09:23 AM #37
- 01-31-2017, 09:01 PM #38
- 02-01-2017, 08:46 AM #39
- 02-01-2017, 11:53 AM #41
- 02-03-2017, 10:17 AM #45
- 02-03-2017, 10:23 AM #46
02-07-2017, 12:21 PM #49
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I just stumbled on this topic. My phone lcd screen stopped working I happen to have a Microsoft warranty that covers 2 replacements with a 100 dollar deductable for 2 years. I have already used one as my phone fell off my motorcycle and got ran over I went into the Microsoft store and they just handed me a new one after I paid the 100 dollar deductable. So just recently my replacement phone touch screen stopped working I went to the Microsoft store and they told me we have no stock that you have to go on line and get it repaired so I did. Instead of a new phone I get my phone repaired and sent back well now the phone quick charge does not work and and now randomly reboots it has never had these issues before. So I send it back to them explaining the new problems. My question is why am I not getting a new replacement phone instead they keep fixing it. My warranty I bought doesn't care if it has been dropped drowned or thrown against the wall its covered regardless and I have one more replacement according to the current warranty. Is that warranty history? If it is I'm going to be extremely pissed off. If this is the case its back to my trusty old 1520.
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