02-07-2017 11:21 AM
49 12
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  1. Rosebank's Avatar
    Following with interest, good luck.
    aximtreo likes this.
    01-08-2017 07:48 AM
  2. GhostEchelon's Avatar
    I wouldn't bother with them id rather just find a company near by get them to fix it. Since this company bad for support.
    01-08-2017 08:27 AM
  3. Lumia928's Avatar
    Update: Phone has been sent to B2X now and they also phoned me to check if I had been successful in ordering the courier collection.

    Also, on the shipping label that was auto generated, it now has the DHL account number part of the label.

    Based on the above, I am now happier with B2X and despite the initial very lousy service, they are now showing that they are sorry for the initial problems and are trying to make-good the situation.

    Will update in due course!
    mattiasnyc and libra89 like this.
    01-11-2017 01:08 PM
  4. mattiasnyc's Avatar
    Thanks for keeping us posted!
    01-11-2017 02:27 PM
  5. Elky64's Avatar
    Update: Phone has been sent to B2X now and they also phoned me to check if I had been successful in ordering the courier collection.

    Also, on the shipping label that was auto generated, it now has the DHL account number part of the label.

    Based on the above, I am now happier with B2X and despite the initial very lousy service, they are now showing that they are sorry for the initial problems and are trying to make-good the situation.

    Will update in due course!
    You know what they say "third times the charm" so hopefully this is it.

    Update (Jan 17/17):

    Can honestly say I won't be so forgiving as Lumia928 no matter what Microsoft does now, they've totally lost all my trust with me being totally disgusted with how things have played out so far..

    Ordered another L650 from the Microsoft Store (replacement for my defunct one) on Dec 23rd and was told to wait 3 days for it to ship. Weeell nothing ever did ship and today I FINALLY got an email stating the following...

    "We wanted to notify you that the item on your order was so popular that it is now out of stock. Because of this, we are unable to ship your product and you will soon be receiving a cancellation notification from your order. We appreciate your interest in our store and would like to offer you a promotional code valued at $250 as an apology for the inconvenience this causes."

    Yep a nice jester of sorts but 26 days for that to become known!!! Oh ya, did I mention that we're still waiting for a resolve on the first one we sent back on Dec 8th!!! Essentially if we don't get our monies back for it their NICE jester is reduced to $127.93, no so nice!!!

    My emails go unanswered, phone calls and chats result in nothing satisfactory as they seem to be stumped as to their next course of action even though they can see my device in their warehouse. Sent documentation/pertinent info over and over yet nothing ensues, other than their fiasco trying to set me up with Nokia Repairs literally nothing positive has happened, NOTHING!!!

    I finally do have a L650 after our third go but no thanks to Msft as we ended up purchasing from another source.

    Aaaand, that's my little rant for the day.
    Last edited by Elky64; 01-17-2017 at 09:45 PM. Reason: Update
    01-11-2017 04:25 PM
  6. Lumia928's Avatar
    Update as promised: I am pleased to report I got my phone back from B2x fully repaired and fixed. I also came to an arrangement with them regarding the cracked screen after they took into account my bad experience.

    The phone repair seems top quality and you wouldn't know it had been taken apart. The ear piece which had a moderate amount of dust in (accumilated over the year) had also been cleaned.

    Phone arrived well packaged with my original documents in tact too.

    Thank you to the B2x staff who escalated my issue.

    Hopefully B2x can improve some of their processes to make sure this sort of situation doesn't happen again.

    Elky - That is a bad experience from the Microsoft store indeed! I had a similiar thing when I pre-ordered a surface RT from them a couple of years ago when they mislead UK customers into thinking we would get it on the release day and then sending us an email on the day saying it wouldn't be with us for a few more days.

    Microsoft really need to get their house in order, the only thing people will compare a Microsoft Store to is the Apple store, and as we all know (love or hate), the support from Apple stores is generally great. They really need to make sure they are on a par!

    How come you went for a 650 and not a 950 by the way?
    GhostEchelon and libra89 like this.
    01-21-2017 11:54 AM
  7. mattiasnyc's Avatar
    "We wanted to notify you that the item on your order was so popular that it is now out of stock. Because of this, we are unable to ship your product and you will soon be receiving a cancellation notification from your order. We appreciate your interest in our store and would like to offer you a promotional code valued at $250 as an apology for the inconvenience this causes."

    Yep a nice jester of sorts but 26 days for that to become known!!! Oh ya, did I mention that we're still waiting for a resolve on the first one we sent back on Dec 8th!!! Essentially if we don't get our monies back for it their NICE jester is reduced to $127.93, no so nice!!!

    My emails go unanswered, phone calls and chats result in nothing satisfactory as they seem to be stumped as to their next course of action even though they can see my device in their warehouse. Sent documentation/pertinent info over and over yet nothing ensues, other than their fiasco trying to set me up with Nokia Repairs literally nothing positive has happened, NOTHING!!!

    I finally do have a L650 after our third go but no thanks to Msft as we ended up purchasing from another source.

    Aaaand, that's my little rant for the day.
    That's indeed annoying. Perhaps their system simply doesn't properly account for inventory between departments including web sales.

    At least they're flush enough to give you some money for it though. I think a lot of other vendors would have simply refunded you and that'd have been that. Although I suppose you now have to either get more MS products or get them and sell them for cash, if you want cash.

    One of the perks of living in a big city is having a store nearby where one can go and complain and get things resolved. I rarely have to deal with support using email etc, and when I do it's usually more or less irritating.
    01-21-2017 01:43 PM
  8. Elky64's Avatar
    Update as promised: I am pleased to report I got my phone back from B2x fully repaired and fixed.
    HURRAY!!! Glad it finally worked out in the end and you got your baby back FIXED! Sounds like they did their best to make it right which is good to hear.

    Microsoft really need to get their house in order, the only thing people will compare a Microsoft Store to is the Apple store, and as we all know (love or hate), the support from Apple stores is generally great. They really need to make sure they are on a par!
    With you on this one. Hard to believe that my experience is a one-off situation considering how things have played out so far, explained, complained and provided enough documentation (multiple times) so it is not if they don't have all the particulars.

    How come you went for a 650 and not a 950 by the way?
    Wanted to try a cheap WM device that was designed around 10 and the 650 seemed like the logical choice @ $99 CAD. Liked what we heard about the display, build, looks, and did we mention price LOL. Also was curious to see how my "upgraded" 830 stacked up against a device that was "made for".

    Did contemplate getting the 950 at the sale price of $299 CAD but was pretty leery about the things I've been reading in regards to battery life, instability and so on. Essentially was erring on the side of caution so that if something did go wrong, or if 10 wasn't up to snuff, we wouldn't be out much in the way of $$$. Still want to try one but best stay clear if my past experiences and most recent one are telling.
    libra89 likes this.
    01-21-2017 05:04 PM
  9. Elky64's Avatar
    That's indeed annoying. Perhaps their system simply doesn't properly account for inventory between departments including web sales.
    Yeah don't know what is going on but they've managed to screw things up royally, on two counts! There's my 1st purchase that ended up being defunct and sent back (this ones still unresolved), then the reorder for a second unit which got cancelled.

    Speaking about "their system", it labelled my device's warranty null and void because it was shipped from the US into Canada. What bothers me is that support could see I ordered off Microsoft store.ca, in CAD funds yet they proceeded to make an issue of it, their problem now became mine. Every avenue used to address got completely ignored or sidestepped, so we're still unsure where it stands and if this may be the root cause for the delays.

    At least they're flush enough to give you some money for it though. I think a lot of other vendors would have simply refunded you and that'd have been that. Although I suppose you now have to either get more MS products or get them and sell them for cash, if you want cash.
    This credit was applied to the second 650 ordered and agree it was a good gesture on their part as there was nothing saying they had too. This 2nd order came about when I called web store support inquiring about my return and why it was still sitting in limbo. Went through the motions of explaining my situation and after some time they fired back with "tell you what we'll do. I'll place another order for you which could take up to 3 days to process, you should see it (phone) sometime next week" and that's exactly what they did but nothing ever processed. The part that has me up in arms though is WHY it took 26 days for it to be known they couldn't make good on the order. The funny thing is, we've seen stock come and go over that 26 day period and even when I got the cancellation email notice it showed "in-stock", as I'm typing this it still does. For the heck of it we went though the ordering process yesterday, without actually finalizing, and nothing pops up saying it's out-of-stock or "sorry, no can do".

    I know exactly what we want to do but this experience has me extremely gun shy, can't trust one word they say now since we've heard way too many "rest assured" and "don't worry" and we're still without the device, our monies and concrete answers... Yes I do have another 650 after a third attempt but no thanks to Microsoft, an Amazon retailer came through with flying colours although we had to pay a slightly higher premium.

    One of the perks of living in a big city is having a store nearby where one can go and complain and get things resolved. I rarely have to deal with support using email etc, and when I do it's usually more or less irritating.
    Would have preferred the physical store hands down but its not a viable option for me.
    Last edited by Elky64; 01-21-2017 at 10:41 PM. Reason: formatting
    01-21-2017 06:50 PM
  10. mattiasnyc's Avatar
    I hear you. Bummer.
    Elky64 likes this.
    01-21-2017 08:51 PM
  11. Elky64's Avatar
    Another update...

    Without warning and 38 days later my refund (minus shipping) finally showed up in my PayPal account, the emails w/o an explanation followed soon thereafter.

    And am I an IDI@T or what. Had some FREE monies along with some temptations so bought a 950 before they again vanished (XL too big), so here we go again... Did I say NEVER
    libra89 likes this.
    01-28-2017 01:28 AM
  12. libra89's Avatar
    Another update...

    Without warning and 38 days later my refund (minus shipping) finally showed up in my PayPal account, the emails w/o an explanation followed soon thereafter.

    And am I an IDI@T or what. Had some FREE monies along with some temptations so bought a 950 before they again vanished (XL too big), so here we go again... Did I say NEVER
    Haha nah. I totally understand. Got my hands on a 950 again too, even though I was against doing so for about a month. I'm glad that you finally got this resolved.
    Elky64 likes this.
    01-31-2017 08:23 AM
  13. Elky64's Avatar
    Haha nah. I totally understand. Got my hands on a 950 again too, even though I was against doing so for about a month. I'm glad that you finally got this resolved.
    Awesome glad to hear that. My love for the 650's physical beauty/feel prompted me to splurge on the 950 with camera also being a main deciding factor. Both will be sporting same themes/cases so they'll be appropriately named Danny & Arnold (Twins) ... Lame I know hehe.
    libra89 and agaskew like this.
    01-31-2017 08:01 PM
  14. libra89's Avatar
    Awesome glad to hear that. My love for the 650's physical beauty/feel prompted me to splurge on the 950 with camera also being a main deciding factor. Both will be sporting same themes/cases so they'll be appropriately named Danny & Arnold (Twins) ... Lame I know hehe.
    Haha I like that! I understand and agree about the camera. It's funny that you say that because that's part of the reason why I upgraded. The camera and hopefully less anxiety about the battery life.
    agaskew likes this.
    02-01-2017 07:46 AM
  15. agaskew's Avatar
    You'll like the 950
    Elky64 likes this.
    02-01-2017 09:52 AM
  16. libra89's Avatar
    You'll like the 950
    I have had it before actually, this would be the second go! I'm hoping that battery life has improved since the original AU update. I am looking forward to the camera improvements!
    Elky64 likes this.
    02-01-2017 10:53 AM
  17. mattiasnyc's Avatar
    Thanks for keeping us updated!
    Elky64 likes this.
    02-01-2017 03:49 PM
  18. agaskew's Avatar
    I believe the single biggest battery life improvement I've made, on every phone I've ever had, is not installing Facebook Messenger.
    Elky64 and libra89 like this.
    02-02-2017 03:33 AM
  19. libra89's Avatar
    I believe the single biggest battery life improvement I've made, on every phone I've ever had, is not installing Facebook Messenger.
    Haha, true. I'm going to go through today normally and see how that goes for me.
    Elky64 likes this.
    02-02-2017 08:03 AM
  20. Elky64's Avatar
    I believe the single biggest battery life improvement I've made, on every phone I've ever had, is not installing Facebook Messenger.
    Can't say going by my experience FB Messenger has ever been of concern in regards to battery life, but then it rarely sees use... Don't have a lot of friends LOL.
    02-03-2017 09:17 AM
  21. Elky64's Avatar
    Happy to report so far we haven't had the need to call upon B2X Support, fingers crossed .. And here are the twins which are functioning just as intended so maybe things are looking up

    650_950-1-edit-.jpg
    libra89 likes this.
    02-03-2017 09:23 AM
  22. libra89's Avatar
    Happy to report so far we haven't had the need to call upon B2X Support, fingers crossed .. And here are the twins which are functioning just as intended so maybe things are looking up

    Click image for larger version. 

Name:	650_950-1(edit).jpg 
Views:	2 
Size:	1.79 MB 
ID:	133707
    Ooh I love it!
    Elky64 likes this.
    02-03-2017 09:58 AM
  23. Elky64's Avatar
    Me too! The "kickstand" wasn't a prerequisite yet does come in handy at times. The 650 still remains my perfectly balanced phone physically w/950 not being too far off.
    libra89 likes this.
    02-03-2017 11:19 AM
  24. mtbmike24's Avatar
    I just stumbled on this topic. My phone lcd screen stopped working I happen to have a Microsoft warranty that covers 2 replacements with a 100 dollar deductable for 2 years. I have already used one as my phone fell off my motorcycle and got ran over I went into the Microsoft store and they just handed me a new one after I paid the 100 dollar deductable. So just recently my replacement phone touch screen stopped working I went to the Microsoft store and they told me we have no stock that you have to go on line and get it repaired so I did. Instead of a new phone I get my phone repaired and sent back well now the phone quick charge does not work and and now randomly reboots it has never had these issues before. So I send it back to them explaining the new problems. My question is why am I not getting a new replacement phone instead they keep fixing it. My warranty I bought doesn't care if it has been dropped drowned or thrown against the wall its covered regardless and I have one more replacement according to the current warranty. Is that warranty history? If it is I'm going to be extremely pissed off. If this is the case its back to my trusty old 1520.
    02-07-2017 11:21 AM
49 12

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