Surface Book Freezing After Firmware Update

[LCARS]

So, my shiny new Surface Book (i7, 8GB RAM, 256GB) arrived today! Everything was going really well until I installed a firmware update via Windows Update. Now, the device freezes hard a random amount of time after boot up (Usually 3-5ish minutes). This happens both with the clipboard docked or attached to the keyboard. The caps lock key light will not illuminate but the FN key still works. Also, I am still able to detach the screen.

I would definitely recommend disabling automatic updates until they get these early issues resolved.

Has anyone else experienced similar issues?

 

[Y2HBK]

I haven't had this happen but I have had some other odd issues.

1. Edge lags so bad on this site that every 5 seconds or so I will miss a good 5 letters or so.
2. I had my whole screen go black once while on this site. I was able to swipe to another app and close edge.
3. Ive noticed when a video/ad starts playing on screen somewhere the color tones of the whole screen seem to change on their own. This isn't auto brightness as I have it turned off.

 

[aalupatti]

I had issues with device hangs. had to press the powerbutton for a reboot.
So dissappointed. Hope we get a fix soon.
I have i7 with 16gb ram.

 

[ytrewq]

The lag on Windows Central is really bad. Typing is impossible on this site.

 

[LCARS]

I've also noticed the color tones changing randomly. I too turned off auto brightness. Good to know I wasn't crazy!

 

[Y2HBK]

The lag on Windows Central is really bad. Typing is impossible on this site.

I'm used to this site being dreadful to use on just about any platform but its been exceptionally bad on my SB.

 

[michail71]

I noticed in using the pen on the demo unit that it had lag and drawn lines would have random breaks. I know my Surface 3 can do better.

Firmware and drivers were terrible for the Surface 3 when windows 10 came out. I wonder if the Book is suffering from the same issues?

Much like the Surface 3 and Surface Pro 3 MS needs to really crack down on the drivers. Intel needs to face a Steve Jobs kind of wrath if they can't nail these drivers.

As for this web site, no computing power on this Earth can deal with the ads.

 

[kittengirl]

I haven't installed the firmware update yet, since I just stayed at home long enough this morning to get the package and do the initial setup. I've had it here at work charging since that time. I did start it up a couple of times though, and tried to detach the clipboard, and it won't work. When I push the button, after a second it turns green for a split second and then turns red. It stays red until I press it again and hold for a few seconds. It never goes into a steady green light to allow me to detatch. Anyone else have this problem? Is this possibly a firmware issue too?

FYI - I'm well aware of how it should behave as I have tried demo models at three different stores. I'm not going to attempt any updates until I get home, since our firewall here at work will probably block the download anyway - not worth even trying. Thanks

 

[Robert Vignone]

Same here, didn't do any updates actually. Froze when filling out reg info upon startup and also when downloading creative cloud. I7/16gb/500ssd/nvidia gpu.....

 

[AbsoluteZerow]

Looking like this a common problem right now, and not just with the Book's. Not sure what the update was, but its bricking some systems and causing a ton of instability issues.

Surface Book Freezing - Microsoft Community
Surface fails to load after first system update | Microsoft Surface Forums
Freeze after lightuse | Microsoft Surface Forums
Found a pretty significant bug already | Microsoft Surface Forums

 

[AbsoluteZerow]

This thread title is interesting...

http://answers.microsoft.com/en-us/...horrible/b0a08dba-972e-49d2-928b-d43c37b9601c

Anyone else having issues like this fella?

 

[Devhux]

I haven't gotten a chance to really play with my Surface Book yet, but I was wondering just how loud it is when you press the detach button. Mine seems to make a fairly loud click when it releases (and the light turns green).

Sure hoping it's normal, and I'm just not used to the sound.

Posted via the Windows Central App for Android

 

[Robert Vignone]

Anyone who types like that deserves what they got. I am not okay with bad QC, but that guy sounds like an entitled little ****head.

 

[kittengirl]

I seem to recall hearing somethign when I tried it out in the stores, even with all the background noise that's present in a mall store.

 

[kittengirl]

FYI - I am now able to detatch the tablet after a power cycle.

 

[njdev1k]

Shutdown the surface book for a little bit. When I turned it on again it showed as detached though it was still connected to the keyboard. Wouldn't let me detach it either cause it thought it was already. PITA to get out of that. Uninstalled a few drivers from device manager, re-installed firmware and reboot eventually fixed it. Reboot on its own had no effect. Hope Microsoft releases new firmware or something quickly. Still love the device, but can't have it doing weird stuff like that too long.

 

[robertopod]

The audible detach click is a fake click sound. They put that sound in to let you know it's detached. The mechanism makes no sound.

 

[michail71]

Shutdown the surface book for a little bit. When I turned it on again it showed as detached though it was still connected to the keyboard. Wouldn't let me detach it either cause it thought it was already. PITA to get out of that. Uninstalled a few drivers from device manager, re-installed firmware and reboot eventually fixed it. Reboot on its own had no effect. Hope Microsoft releases new firmware or something quickly. Still love the device, but can't have it doing weird stuff like that too long.

The Surface and Surface Pros will do that too but at least it doesn't stop you from attaching and detaching.

 

[Devhux]

With regards to the freezing, I haven't had it happen on mine. I just have the Intel graphics though (no dGPU) so perhaps it's the combination that's causing the issue.

Posted via the Windows Central App for Android

 

[ParoleGA]

The only issues I've had so far was an unresponsive keyboard/touchpad a few times, before the firmware update. I had to put it to sleep, then back on to get the keyboard working again. Been pretty smooth since I updated, but not a ton of time playing, yet. Glad I have 30 days to find bugs.

Edit: Scratch that, also having an issue with the rear camera not snapping a photo. Displays the scene with a small white box flashing in the center, and won't capture an image. Front facing camera works normally.