Surface book shutting down, or am I misunderstanding?

[BlueGoldAce]

Hello everyone,

I want to thank you ahead of time for taking the time to read this and possibly help.

I am coming from a Macbook pro retina 13, 2015. I have had my Surface book for a few months now, and am rather happy with it. Recently a problem has surfaced (no pun intended), unless I misunderstand how Windows 10 behaves when sleeping or hibernating for long periods of time.

I am a molecular biologist, so I constantly have several articles, paper, presentations, excel data sets, etc open. I usually just close the lid of the surface book, and come back several hours later to continue my work. I will restart the device every once in a while, but not daily.

Recently, when I put my Surface book to sleep, say for the night (on the charger usually); when I come back the next day the surface appears to have shut down, overnight. I have to press the power button, and it appears to cold boot. Everything I had open is gone, and I have to reopen everything; hoping I didn't loose something important.

I have tried changing the "hibernate after" options to "never", or even 1440 minutes (24 hours); though I assume hibernation shouldn't close all my applications.

Is there a way to fix this? I called Microsoft, and they were not much help (yet). I also have geek squad protection on the device (the protection was a well meaning gift, but it may come in handy here if it is a hardware issue).

I appreciate your help!

 

[ccpopham]

It could have updated and automatically restarted. Also if something crashes, sometimes it forces a shutdown. With any computer system, it is always best to save and save often (coming from computer programming). The reason to save often is that because at anytime something can cause a system crash and a ything not saved may be gone.
People at my office are always losing things because they forget to save.

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[BlueGoldAce]

It could have updated and automatically restarted. Also if something crashes, sometimes it forces a shutdown. With any computer system, it is always best to save and save often (coming from computer programming). The reason to save often is that because at anytime something can cause a system crash and a ything not saved may be gone.
People at my office are always losing things because they forget to save.

Posted via the Windows Central App for Android

Thank you. I appreciate the response, and luckily I always save often.

It's more an inconvience having to reopen everything.

It does this every night, which isn't normal right?q

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[Mikegriffin84]

Yes you are correct. That is not normal behavior. Whether you have the device set to hibernate after a certain amount of time or just stay asleep the device should wake from sleep or hibernate in the same state as it went to sleep or hibernate. I just tested my system by setting my machine to go to hibernate after one minute of sleep and then proceeded to put my device to sleep then let it go into hibernation. I then powered the system back up and everything was right where I left it. I think your system may be crashing before it is actually switching to hibernation. I don't think a device can crash while in hibernation but can do so in sleep. I am currently on the slow ring build 14295 so that could be why my system is functioning correctly and yours not depending on what build your on.

 

[peter leung 10586]

Hello everyone,

I want to thank you ahead of time for taking the time to read this and possibly help.

I am coming from a Macbook pro retina 13, 2015. I have had my Surface book for a few months now, and am rather happy with it. Recently a problem has surfaced (no pun intended), unless I misunderstand how Windows 10 behaves when sleeping or hibernating for long periods of time.

I am a molecular biologist, so I constantly have several articles, paper, presentations, excel data sets, etc open. I usually just close the lid of the surface book, and come back several hours later to continue my work. I will restart the device every once in a while, but not daily.

Recently, when I put my Surface book to sleep, say for the night (on the charger usually); when I come back the next day the surface appears to have shut down, overnight. I have to press the power button, and it appears to cold boot. Everything I had open is gone, and I have to reopen everything; hoping I didn't loose something important.

I have tried changing the "hibernate after" options to "never", or even 1440 minutes (24 hours); though I assume hibernation shouldn't close all my applications.

Is there a way to fix this? I called Microsoft, and they were not much help (yet). I also have geek squad protection on the device (the protection was a well meaning gift, but it may come in handy here if it is a hardware issue).

I appreciate your help!

my surface book never sleeps. I force the system to keep running even when the lid is closed. every time I open the lid the screen shows what it showed before the lid was closed last time. it will not reboot automatically after system update as I set it to reboot manually under the control of mine.

 

[BlueGoldAce]

Anyway to diagnose this and possibly fix it?

I am running the most recent "normal" build. I have not opted into the insider program. Could doing so possibly supply a fix?

 

[puttygutt]

BlueGoldAce -

I have exactly the same issue. I'll finish working on my Surface Book while it's directly connected to power and walk away from the device. Hours later or the next morning, I'll try and wake the device, only to realize it is completely shutdown. The only way to start SB is by powering it on. Of course, everything I was working on is gone (browser windows closed, apps closed, etc.).

I'll continue to research and report back on what I find.

PG

 

[BlueGoldAce]

Thanks.

I will/am doing the same. Fix this issue and the surface book is the perfect machine (IMO).

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[puttygutt]

I followed the advice of peter leung and set the Display and Sleep option to NEVER. I was away for a number of hours and the computer display was off and appeared to be in sleep mode when I returned. When I moved the mouse, it went straight to the windows sign-on screen. I logged in and was back exactly where I left off. There is something funky with the power options configuration. The computer does not go into sleep mode when the option is enabled. It appears to work correctly when set to NEVER. I will try again in the morning.

PG

 

[peter leung 10586]

I followed the advice of peter leung and set the Display and Sleep option to NEVER. I was away for a number of hours and the computer display was off and appeared to be in sleep mode when I returned. When I moved the mouse, it went straight to the windows sign-on screen. I logged in and was back exactly where I left off. There is something funky with the power options configuration. The computer does not go into sleep mode when the option is enabled. It appears to work correctly when set to NEVER. I will try again in the morning.

PG

yes the screen will go off after some idle time. the screen will go off when the lid is closed too. but the system is running. when you open the lid, it prompt you to log in. after logging in, you see what you last seen in the screen. as an insider i always have to download updates overnight. usually i initiate the update process and close the lid and see the result next morning. i don't want the system to go asleep which makes update process interrupted.

 

[Mikegriffin84]

Just realize that by setting sleep to never that your device will drain the battery quickly if you take it off the charger. The SB will essentially be fully on this way. A better option is to turn off the sleep mode and set up hibernate for all functions: Close lid, power button, and go into hibernate after a set amount of time. This is better than setting sleep to never. Coming out of hibernation only takes a little longer that coming out of sleep and all of your stuff should be right where you left it.

 

[BlueGoldAce]

The problem is if my machine exceeds the "hibernate after" time, it turns off.

So maybe it is crashing when it attempts to hibernate?

I couldn't find anything about this in the reliability monitor tool, but there is somewhere else I could look?

 

[ccpopham]

Have you gone into the power plan settings and played with those to see if they have any effect?

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[Krystianpants]

Go to event viewer by right clicking on the start button.

Look for System under windows logs. And before Kernel boot you should see if windows update may have done a restart.
I'm on redstone so the windows update area has changed but there may be an area that doesn't allow windows to restart after update. If not then it gets a bit more complex with changing settings within the group policy. I think that since updates don't happen that often then it shouldn't really be a big deal, it may happen once in a while. Just confirm through the actual event viewer that's what happened.

 

[TechFreak1]

Try using powercfg sleepstudy, this may help provide a better understanding of what's happening with your units.

This tutorial is for windows 8 but it still applies, with the first step being different - right click the start menu or press WinKey+X and click on command prompt (admin)

www.windowscentral.com/learn-why-battery-drains-surface-pro-3

 

[zerospace-net]

I'm surprised no one here knows this... but, the shutdown during sleep is a known bug since the most recent firmware update -- there are numerous threads on Microsoft's own support forums about it. MS techs have acknowledged it in some support calls and indicate that they are working on a fix. How true this is, I don't know, but this is definitely a known issue. Personally, I see it about every other to every few days when my SB goes to sleep. Some people see it more often. Using hibernate alone will help, but there are other issues with hibernate and Windows Hello, etc.

 

[puttygutt]

All -

I do not have hibernation as an option on my SB. Sleep and shutdown are the only two options I have available. How do I enable hibernation?

PG

 

[puttygutt]

Found the registry entry to enable hibernation.

 

[Mikegriffin84]

you shouldnt need a registry edit. Give me a second and I will right up how to do it.

 

[Mikegriffin84]

go to the action center. click all settings. click on the system icon. scroll down to power and sleep and click that. in that section set sleep to never and then click additional power settings. on that screen click change power settings on the right and then set sleep to never. go back to the previous and click on choose what the power buttons do. on that screen set all three settings to hibernate instead of sleep. Then that's it. Now your system will hibernate instead of sleep with a more consistent and expected outcome.