Does anyone know who I can contact besides the normal support number for the surface pro 2 warranty service? Somebody at MS that can help with my Service Request Number and has authority to make decisions? This request was made on DEC 30 for a replacement surface pro 2. It has been 13 days and they still have not sent the replacement and they still have a $1399 hold on my credit card. Does it take more then two weeks to replace a surface pro 2 under warranty ? I don't think the replacement insurance I paid for says MS will ship a device when they feel like it.
I have called 3 or 4 times all I get for an answer is "it is delayed" Nobody knows what is up. I keep trying to talk to somebody that can solve this issue but apparently even the supervisor doesn't know who to talk to. Somebody must be able to authorize me to go to a MS store and get an equivalent replacement.
Does anyone know a better way to deal with this other then going to a different brand?
I have called 3 or 4 times all I get for an answer is "it is delayed" Nobody knows what is up. I keep trying to talk to somebody that can solve this issue but apparently even the supervisor doesn't know who to talk to. Somebody must be able to authorize me to go to a MS store and get an equivalent replacement.
Does anyone know a better way to deal with this other then going to a different brand?