Microsoft vs Me
Dear readers,
I installed yesterday's Windows 8.1 firmware update on my Surface Pro 3, and have had some issues ever since. I got in contact with their support and offered me a repair meaning: exchange my Surface for a refurbished one. I've read some other posts about this terrible term "refurbished" and want some opinions. My SP3 is only a month old, and replacing a €1300 device for a refurbished second hand one feels a bit awkward. Especially since my Surface RT was replaced for a brand new one.
I contacted several legal institutions here in the Netherlands and they said that replacing such device with a refurbished one is against the law (they should repair my device or replace it with a new one). I sent out a letter to MSFT NL on this issue today, but was still wondering what other SP3 or Surface users might think.
I love Microsoft and all their products, but 1300 euros of my savings is a lot of money and replacing it with a refurbished device feels like a downgrade.
Any opinions?
Dear readers,
I installed yesterday's Windows 8.1 firmware update on my Surface Pro 3, and have had some issues ever since. I got in contact with their support and offered me a repair meaning: exchange my Surface for a refurbished one. I've read some other posts about this terrible term "refurbished" and want some opinions. My SP3 is only a month old, and replacing a €1300 device for a refurbished second hand one feels a bit awkward. Especially since my Surface RT was replaced for a brand new one.
I contacted several legal institutions here in the Netherlands and they said that replacing such device with a refurbished one is against the law (they should repair my device or replace it with a new one). I sent out a letter to MSFT NL on this issue today, but was still wondering what other SP3 or Surface users might think.
I love Microsoft and all their products, but 1300 euros of my savings is a lot of money and replacing it with a refurbished device feels like a downgrade.
Any opinions?
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