1. Cidow's Avatar
    Hello guys.

    I turned my Surface 3 (not the Pro) some days ago, but how upset I got to see it stopped working, as you can see in the pictures. Have anybody ever had a similar problem? I suspect it's the LCD who stopped working somehow. Don't know if the picture is clear enough, but when I turn it on, some "lines" can be seen crossing from up to down the screen, and I get no response.

    Also, I just can't send it to any service centers 'cause I live in Brazil, and we have no authorized service centers in my country.

    What do you guys think it can be?

    s1.jpg
    s2.jpg
    s3.jpg
    s4.jpg
    04-06-2017 10:05 AM
  2. anthonyng's Avatar
    @Cidow

    have you tried holding the power button down for at least 30 seconds? Wait maybe 5-10 mins... longer if you don't mind. Then try to turn it on?

    I've never seen that kind of white screen before, but I do know previously that I had both my surface 3 and surface pro 3 stuck in some kinda state that needed special way of restarting unless you have a way to battery pull
    04-06-2017 01:23 PM
  3. anthonyng's Avatar
    04-06-2017 01:25 PM

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