SD Card Issue

[ToddAtWSU]

I purchased a Surface Pro 4 i5/8/256 yesterday from Micro Center. I have a 128 GB SanDisk micro SD card I purchased off Amazon last week for my SP4. The SP4 does not detect the card. I have followed MS's trouble shooting followed by a chat support with them. They remoted into the device and said it looks faulty to them. They recommend I exchange it at Micro Center for a new one. Unfortunately, my Micro Center is currently out of stock, so I wanted to try some more troubleshooting on my own. The card works fine on other machines in on my SP4 in a USB-SD card reader. I have tried 2 cards in the reader and neither one works.

Could it be possible the driver didn't install correctly? If so, where do I find the SD card driver for the SP4? Otherwise, I could try reinstalling Windows. What is the best way to attempt this? I don't want to ruin my exchange capability with Micro Center so if these don't fix the issues I can still exchange it once they get one back in stock. I know there are 3 partitions on the SSD, 2 for backup/restoration and I don't know how to use those and don't want to lose those. Thanks for any ideas you have. So far I love it, but want my SD slot to work.

Thanks!
Todd

 

[boltman2013]

1) Open "Device Manager" and find non recognized device in "Other devices"
2) Right-Click and use option "Update Driver Software..."
3) "Browse my computer...."
4) "Let me pick from a list ...."
5) from the list fine and click on "SD host adapters"
6) Choose the last one: "USB Mass Storage Device" - do not choose any "Related USB Card Reader devices"
... and SD Card should work from now.

 

[ToddAtWSU]

I have no listing for "Other Devices". It goes from "Network adapters" to "Print queues".

 

[boltman2013]

I have no listing for "Other Devices". It goes from "Network adapters" to "Print queues".

Perhps do same on SD card entry

 

[ToddAtWSU]

I don't have that option either. Here is a screen shot of my device manager top level.

 

[boltman2013]

Here is what my Evo 32 shows perhaps check under Disk Drives (USB)

 

[ToddAtWSU]

Under my disk drives is only my SSD. Nothing under USB either.

 

[boltman2013]

Have you tried inserting microSD card and Scanning for Hardware changes in Device manager?

 

[ToddAtWSU]

I have tried that. I followed all the SD support instructions mentioned on the MS webpage. It didn't detect any hardware changes.

 

[boltman2013]

I have tried that. I followed all the SD support instructions mentioned on the MS webpage. It didn't detect any hardware changes.

Can you see the card in disk management? if so try assigning a drive letter.

 

[boltman2013]

Another "possible " work around....
'
I was looking through the Microsoft forums and have found the solution to this issue. Go to device manager, click on universal serial bus controllers. Click on RealTek Card Reader. Update this driver, select
browser my computer then select let me pick from a list of drivers. Then select mass USB storage device. In effect you will be changing the driver from the Card Reader to a USB driver. So far this works great, I've not seen the SD card release yet."

 

[ToddAtWSU]

In the picture I posted previously, the only things I have under Universal Serial Bus Controllers are:

Intel USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
USB Root Hub (xHCl)

I looked under every item and there is no RealTek Card Reader. The only thing I can find about RealTek are audio devices. Thanks again for all your help. Looking more and more like a bad device and not just a missing driver.

 

[ToddAtWSU]

Also, no the card is not visible in disk management. Only the SSD is visible.

 

[boltman2013]

Think SanDisk's are flaky try Samsung

 

[ToddAtWSU]

Just looked at the other card I tried last night, it's a PNY 1 GB card. It doesn't work or get detected either. I performed a factory reset on the device and still neither card works, even after trying everything stated above again.

 

[boltman2013]

Just looked at the other card I tried last night, it's a PNY 1 GB card. It doesn't work or get detected either. I performed a factory reset on the device and still neither card works, even after trying everything stated above again.

Time to return and exchange it.

 

[ToddAtWSU]

Yep....waiting for Micro Center to get some more in stock, or might go to the MS store if it takes more than a couple days. They're both an hour-plus away from me. Thanks for all your ideas.

 

[anon(5327127)]

Think SanDisk's are flaky try Samsung

Nope, sorry, I do not agree. We've only ever used Sandisk in the business here, for SD cards, with no issues (so far).

 

[ToddAtWSU]

Ended up going to MS Store this weekend and they gladly exchanged it for me. New one is working great so far (other than sleep, battery drain)!

 

[Matthew Sardi]

Another "possible " work around....
'
I was looking through the Microsoft forums and have found the solution to this issue. Go to device manager, click on universal serial bus controllers. Click on RealTek Card Reader. Update this driver, select
browser my computer then select let me pick from a list of drivers. Then select mass USB storage device. In effect you will be changing the driver from the Card Reader to a USB driver. So far this works great, I've not seen the SD card release yet."

This worked for me. I was googling for a couple of hours and it was beginning to drive me nuts. Knew it wasn't the card since it worked on other devices.
I appreciate the help. Have a good night!