1. vadaseri's Avatar
    Surface Pro 4 / Microsoft Hello Face Recognition - Not working

    Bought my 12.3" Surface Pro 4 256GB Multi-Touch Tablet less than a year ago. Used face recognition (Microsoft Hello?) out of the box. Totally forgot to set a PIN or password or recovery USB. Now the face recognition doesn't work and I am stuck. Camera doesn't turn on.

    Tried to reset the password with my gmail account, no luck. I could see it connect to WiFi but password reset was not propagated. Searched the forums but none of them offered a solution. What are my options? How do I reset it to factory defaults so that I can start using it again?

    Can anyone help?
    Thanks

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    03-01-2017 08:35 PM
  2. Anisonam's Avatar
    Windows Hello isn't working right on my Surface Pro 4 either. I've had it for a few months and it use to work like a charm.
    I tried to check the settings but under that panel received an error message of "Windows Hello is preventing some options from showing" and I was not able to reset the facial recognition.
    My surface pen buttons aren't working either.
    I checked and my version of Windows is up to date, although I suspect that update might actually be the problem. It appears to have screwed up some drivers.
    I switched from Mac to the Surface because of the touch screen and pen. But the software is a nightmare of bugs.
    If anyone finds a solution to these issues I would be grateful. Thank you.
    03-02-2017 10:14 AM
  3. TgeekB's Avatar
    Just got a SP4. Was amazed how well Hello works. Hope that doesn't change.

    Sent from mTalk on my SP4
    03-02-2017 03:49 PM
  4. onlysublime's Avatar
    how did you get Windows Hello to work without setting a pin? it doesn't let you use Hello until you set a PIN.
    03-03-2017 12:48 AM

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