1. refishafi's Avatar
    Hi,

    So I am getting a BSOD almost whenever the PRO4 awakes from sleep.
    The error shown is something like precisionTouch.sys

    Once it reboots, the touch screen is non-responsive. If I restart the machine, the touch screen remains non-response, but if I shut down the pro 4 and then restart, the touch screen is responsive once again

    I seem to have worked around this problem by disabling sleep altogether but this not ideal

    Any ideas what this could be down to?

    cheers
    03-28-2017 05:46 AM
  2. meattray's Avatar
    Have you tried reinstalling the drivers for the touch screen?

    Solution 6: Reinstall the touchscreen driver

    Note

    You'll need a keyboard or mouse connected to your Surface, as in*Solution 2.

    If disabling and re-enabling your touchscreen driver doesn't work, try this:

    Step 1:Select the search box in the taskbar, enter*device manager, and then select*Device Manager*in the results.Step 2:Select the arrow to the left of*Human Interface Devices.Step 3:Right-click*HID-compliant touch screen, and then select*Uninstall.

    Note

    There may be more than one HID-compliant touch screen listed. If so, complete steps 3-4 for each one.

    Step 4:Restart your Surface.*
    Your Surface will automatically download and install the touchscreen driver when you connect to the Internet.
    03-28-2017 02:31 PM

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