1. htmiata's Avatar
    I had it set up so the camera would look for me, see me and let the computer boot up the rest of the way granting me access without having to enter a password.

    It doesnt work now....the camera seems to work as it lights up, but the camera doesnt find me...not sure how to reset my photo so this log on feature works again.....anyone?
    03-07-2017 10:43 AM
  2. pjhenry1216's Avatar
    If you open settings, go to Accounts, and then go to Sign-in options, you'll find a section called "Face Recognition". If you select "Improve recognition", it'll let you take more pictures. Try taking pictures in various lighting, glasses on/off, etc.
    03-07-2017 10:51 AM
  3. htmiata's Avatar
    I should have been more clear...sorry about that.

    I had previously set this up and it worked fine...then one day it quit. I have done some trouble shooting in Device Manager, Imaging Devices and the only thing there is an Epson printer that I had installed. Perhaps that is the culprit?

    If so, how do I get the camera back? According to what I found I tried to Scan for plug and play devices and nothing showed up there....

    The computer can access the camera because the red light at the top lights up...but I cant find the camera in device manager.
    03-07-2017 11:23 AM
  4. pjhenry1216's Avatar
    I should have been more clear...sorry about that.

    I had previously set this up and it worked fine...then one day it quit. I have done some trouble shooting in Device Manager, Imaging Devices and the only thing there is an Epson printer that I had installed. Perhaps that is the culprit?

    If so, how do I get the camera back? According to what I found I tried to Scan for plug and play devices and nothing showed up there....

    The computer can access the camera because the red light at the top lights up...but I cant find the camera in device manager.
    If you try to improve recognition, does it give you an error? it should at one point show you what the camera is seeing. if you can see yourself, then the camera is working fine.
    03-07-2017 11:26 AM
  5. htmiata's Avatar
    I got a message that says "We cant find your camera"
    03-07-2017 01:30 PM
  6. htmiata's Avatar
    got it fixed...called Microsoft support since the device has a 12 month warranty and they had me access some software that analyzed the Studio, repaired whatever wasnt working....and I am good now. I wanted to go back and write that software name down....cant remember it and cant figure out what I accessed......duh!

    Oh well, it is fixed anyways!
    03-07-2017 02:27 PM

Similar Threads

  1. Best Fighting Games for Xbox One
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 1
    Last Post: 03-28-2017, 08:41 AM
  2. Replies: 5
    Last Post: 03-12-2017, 11:40 PM
  3. Will you buy 950XL now?
    By CosmicPoweR in forum Windows 10 Mobile
    Replies: 19
    Last Post: 03-10-2017, 04:35 AM
  4. Microsoft Account Services failing for anyone else?
    By pjhenry1216 in forum Ask a Question
    Replies: 1
    Last Post: 03-07-2017, 01:12 PM
  5. Hyperlight EX is a space-age demolition derby for Windows 10
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 03-07-2017, 09:10 AM
LINK TO POST COPIED TO CLIPBOARD