This again?

Windows Central Podcast 37: Windows 10 Mobile is still dead

Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

Your go-to laptop guide

Introducing our ultimate laptop buyer's guide

Listen here

Attn Android and iPhone users: What you need to know about Windows phone

Old is new?

The original Surface Pro still holds its own in the 2-in-1 world

Xbox Greenlight?

No, internet, Microsoft isn't opening Xbox to all UWP games

Falling in love

HP Envy 34 review: An ultrawide curved all-in-one after my heart

2015 machine in 2017?

Surface 3 still holds its own in 2017

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  1. RSB54's Avatar
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       #1  
    MS is new to the computer manufacturing business and clearly has a lot to learn. Putting together a complete supply chain is a huge effort - component procurement, production, logistics, and of course supply-demand planning. I think a big part of the complaints of late reflect their "growing pains".

    PS - I'm also wary of how they handle service/support side, they won't get any slack there either.
  2. ryzama's Avatar
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    #2  
    They definitely aren't "new" as they have sold huge numbers of Xbox and Xbox 360 units, which would make the Surface numbers look pitiful. The molding process for their VaporMag is something that had to be invented. In fact there was no manufacturer that could even do it, and MS had to invest in one. That complex process of production probably has its own unique challenges. Judging demand and not over stocking or under stocking is difficult to do, for any company. Let alone most devices rely on outside companies that build each component, such as RAM, CPU, Touch Screens etc. Any one of those factors could have an effect, something that could be completely out of MS control.

    So yes the low levels of stock are frustrating, but it isn't cut and dry like you may think. Even Apple with their huge production investment, buying power, and most likely having a higher priority on components due to volume, can experience problems with stock levels.

    And with first hand experience, their service/support has been on par with the industry, as I have had to replace my Surface RT and Touch cover each once. Had no issues doing that and the people were friendly and responsive.
  3. bauerbach's Avatar
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    #3  
    Im wondering if anyone here has every attempted to buy an iphone or ipad on launch day lol.

    In any case, its difficult to match capacity with demand at the beginning, you cant setup some massive production line to build out a million of these things, then have it run at idle for a fraction of that demand after the launch.

    You could just build it up and stockpile them... same total devices would exist by march 1st... just a matter of trickling them out over 3 weeks, or making everyone wait...

    but then you have marketing, where selling out indicates demand and stimulates demand. units sitting unsold on release day is not a good thing.
  4. smoledman's Avatar
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    #4  
    The manufacturing process for making a Surface RT/Pro is an order of magnitude more complex compared to an XBox 360, mice, keyboards. The VaporMg thing alone makes things a lot more difficult.
  5. RTGent's Avatar
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    #5  
    Microsoft knows exactly what it is doing: I'm already seeing "sold out within hours" press reports -not bad-logistics summations.
  6. smoledman's Avatar
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    #6  
    Quote Originally Posted by RTGent View Post
    Microsoft knows exactly what it is doing: I'm already seeing "sold out within hours" press reports -not bad-logistics summations.
    It only works if they can ramp up production big time in the next week. Otherwise people will get pissed.
  7. bauerbach's Avatar
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    #7  
    Quote Originally Posted by smoledman View Post
    It only works if they can ramp up production big time in the next week. Otherwise people will get pissed.
    pissed maybe, but they still want it.

    wii was sold out for like 6 months... even though it was a paperweight after ike 8 hours for 75% of the users. Even I got sucked in... if its THAT hard to get! I MUST HAVE IT!!!! WHY CANT I FIND IT!!!!!

    If you want a surface, there is no substitute, if you want something else... Microsoft is gonna get theirs on that too.

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