1. StarLog's Avatar
    When I turn on the pro, and the password window is shown, Idonot know how to get a virtual keyboard on screen. Only way I can log in is to hook up my touchkey.
    02-11-2013 06:39 PM
  2. Talderon's Avatar
    I have this issue once in a while as well.
    02-11-2013 06:50 PM
  3. nstine20's Avatar
    An on-screen keyboard should automatically pop-up when you are at the password window when you are using touch. If you have a mouse/keyboard plugged in and are using that rather than the touchscreen then no keyboard will appear. As an alternative you can also click on the Ease of Access button on the bottom left and select on-screen keyboard from the options list and use that to enter in your password. If you are using touch and a keyboard does not appear automatically then I would say there is something wrong, perhaps a driver issue or a setting turned off somewhere.
    Last edited by nstine20; 02-11-2013 at 07:07 PM.
    StarLog likes this.
    02-11-2013 06:54 PM
  4. Talderon's Avatar
    An on-screen keyboard should automatically pop-up when you are at the password window when you are using touch. If you have a mouse plugged in and are using that rather than the touchscreen then no keyboard will appear. As an alternative you can also click on the Ease of Access button on the bottom left and select on-screen keyboard from the options list and use that to enter in your password. If you are using touch and a keyboard does not appear automatically then I would say there is something wrong, perhaps a driver issue or a setting turned off somewhere.
    This is the only time it happens to me.

    • Surface is in sleep mode
    • Remove Keyboard
    • Wake Surface Up
    • Slide lock screen up
    • Tap password box
    • No keyboard
    02-11-2013 07:06 PM
  5. nstine20's Avatar
    That sounds like for whatever reason it thinks your keyboard is still connected. I wouldn't think that should matter on the surface and simply touching the screen/password input box should bring up the on-screen keyboard, but I don't have a surface to try it on. I'm using a Samsung Series 7 Slate with Windows 8 and I don't believe I have ever noticed this issue before.
    02-11-2013 07:16 PM
  6. zhuz's Avatar
    Switch to using a picture password :)
    Talderon likes this.
    02-11-2013 07:37 PM
  7. StarLog's Avatar
    This is the only time it happens to me.

    • Surface is in sleep mode
    • Remove Keyboard
    • Wake Surface Up
    • Slide lock screen up
    • Tap password box
    • No keyboard
    yes exactly.. all good answers tjanks guys
    02-11-2013 08:24 PM
  8. StarLog's Avatar
    That sounds like for whatever reason it thinks your keyboard is still connected. I wouldn't think that should matter on the surface and simply touching the screen/password input box should bring up the on-screen keyboard, but I don't have a surface to try it on. I'm using a Samsung Series 7 Slate with Windows 8 and I don't believe I have ever noticed this issue before.
    touching or anything does not make the keyboard show
    02-11-2013 08:25 PM
  9. DocSc00teR's Avatar
    I've had this problem as well. It seems to be related to the removal of the keyboard. I've been logged in, decided to tear away the Type Cover, and the in-screen keyboard refuses to pop up. Clicking the keyboard back on and then removing it sometimes corrects it (but not consistently).
    02-11-2013 08:44 PM
  10. StarLog's Avatar
    Switch to using a picture password :)
    so how do you get to that setup
    02-11-2013 08:49 PM
  11. zhuz's Avatar
    so how do you get to that setup
    1. Open charms bar on the right
    2. Click settings
    3. Click Change PC Settings (bottom right)
    4. Click on Users
    5. Under sign in options, set using picture password
    StarLog likes this.
    02-11-2013 08:58 PM
  12. Levithomas's Avatar
    Change password and name
    I bought a dell inspiron tower and don't no the password to into computer how do I change password
    As
    03-02-2017 12:29 AM

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