| | 10-27-2012, 02:45 AM #1
I am very disappointed and believe I received an extremely defective unit.
Initially, setup went well (though seeming sluggish even with only two apps open) but, from the get go, I could not connect to wifi if my life depended on it.
Surprisingly, it discovered more connections than my laptop, yet could not connect to my router.
I tried over and over for 1 hr hoping it'll go through, even restarted a couple times to no avail.
Finally, after trying to follow the surface help desk instructions, I tried "forgetting the network" but that option doesn't even appear when clicking and holding onto my network.
So as a last resort, I plugged my device in and rebooted from scratch. Hoping it'll reset my network settings as well.
Now, here's where the nightmare occurred. The device remained at 1% for 15 minutes.... Then it kept cycling back and forth to saying "preparing to diagnose" or something and back to "diagnosing". After 20-30 min, it lets me select to just exit and continue using RT. but all this did is cycle again to "preparing" and "diagnosing"! A vicious cycle.
I spent almost 2 hours doing this.
Pardon me for the rant but I was very excited for the Surface. This is a very disappointing experience and am definitely returning tomorrow. If this is a case of a defect, I might consider exchanging. But if this is what to expect when rebooting this device, I think it's very unreasonable. Either a huge bug or somehow it takes just as long as reformatting a regular laptop.
If anyone has tried rebooting to factory, please let me know how yours went.
What's worse is I already sold my laptop this afternoon for this as my replacement and I am not happy and now quite hesitant in owning one =(