1. mase123987's Avatar
    I just returned my Surface I bought on opening day. I really liked it, just not quite $660 like it. Anyways, the back of the receipt talks about a 10% restocking fee. I just wanted to say they gave me every penny back.
    11-07-2012 07:52 PM
  2. eimoaotl's Avatar
    I returned my 32gb for a 64gb instead. I forgot to bring the charger so they told me to keep it as an extra instead of making me give the new I w in my box. Pretty classy.
    11-07-2012 08:12 PM
  3. shn'g's Avatar
    I returned my 32gb for a 64gb instead. I forgot to bring the charger so they told me to keep it as an extra instead of making me give the new I w in my box. Pretty classy.
    wow yeah that's pretty crazy! good to know that they are giving good customer service! maybe microsoft has told them to be a little bit lenient for a little while to gain the customers!
    11-07-2012 08:26 PM
  4. Tomerunlocks's Avatar
    wow yeah that's pretty crazy! good to know that they are giving good customer service! maybe microsoft has told them to be a little bit lenient for a little while to gain the customers!
    Or maybe they're actually just really nice in general, and hope to provide great customer service from now on, not just to gain customers.
    11-07-2012 09:34 PM
  5. ken800's Avatar
    I returned mine they took it back promptly and courteously. Overall I liked the device, but performance was lagging and buggy. This is pretty much typical of Microsoft over their history -- new generation software/device with a ton of potential -- then release it before it's ready for prime time. As soon as performance issues are resolved and there is a higher res screen, I'm back on the sidelines. A beefed up CPU and at least 1080p screen and I'm back in...
    11-08-2012 08:01 AM
  6. mparker's Avatar
    Fingers crossed here. The store agent told me that I would get a full refund, so I'm hopeful.

    I actually cancelled my order due to the reviews, but I received it anyway; I'm guessing that the cancellation hit after it was on the plane. I tried it for a week before deciding that my initial concerns were sufficiently validated and serious that it wasn't worth keeping it. For me the issues were the form factor, lack of apps, and performance problems.

    It's too wide in landscape but too narrow in portrait for comfortable reading. I really think that Apple has it about right with the 4:3 layout. It's also unfortunate that the keyboard cannot be used in your lap, but if you are mostly using this as a tablet then that's not much of a problem.

    Both iPad and and android tablets are selling well. iPad runs iPhone apps, Android tablets run Android phone apps. Whatever genius at Microsoft decided not to make their windows tablet OS run windows phone apps should be fired. And finally the performance of the Surface RT was simply atrocious. Browsing was so slow as to be painful. Why the heck does it have to re-fetch the page when you go back? And why does it delete your history and fetch a blank page if you swipe back too fast? ClearType was effective once it kicked in; the problem is that there's a second or two between the page loading and the font smoothing that's pretty painful to look at.

    Fortunately I've got a Lenovo X220T convertible tablet that I switched to Windows 8 early this year, and it seems to meet my needs better than the Surface RT, though its weight is a bit of a downer in tablet mode.
    11-08-2012 08:29 AM
  7. inteller's Avatar
    what Microsoft is doing is just good business. The wording on the back of the receipt is just the a-hole clause that applies to returns abusers.
    11-08-2012 08:55 AM
  8. eimoaotl's Avatar
    Fingers crossed here. The store agent told me that I would get a full refund, so I'm hopeful.

    I actually cancelled my order due to the reviews, but I received it anyway; I'm guessing that the cancellation hit after it was on the plane. I tried it for a week before deciding that my initial concerns were sufficiently validated and serious that it wasn't worth keeping it. For me the issues were the form factor, lack of apps, and performance problems.

    It's too wide in landscape but too narrow in portrait for comfortable reading. I really think that Apple has it about right with the 4:3 layout. It's also unfortunate that the keyboard cannot be used in your lap, but if you are mostly using this as a tablet then that's not much of a problem.

    Both iPad and and android tablets are selling well. iPad runs iPhone apps, Android tablets run Android phone apps. Whatever genius at Microsoft decided not to make their windows tablet OS run windows phone apps should be fired. And finally the performance of the Surface RT was simply atrocious. Browsing was so slow as to be painful. Why the heck does it have to re-fetch the page when you go back? And why does it delete your history and fetch a blank page if you swipe back too fast? ClearType was effective once it kicked in; the problem is that there's a second or two between the page loading and the font smoothing that's pretty painful to look at.

    Fortunately I've got a Lenovo X220T convertible tablet that I switched to Windows 8 early this year, and it seems to meet my needs better than the Surface RT, though its weight is a bit of a downer in tablet mode.
    It is a good thing that there are so many options out there so we can all find what works best for each of us. I actually have had the opposite experience from you. The surface
    works much better for me. Unlike the ipad, I can actually set the surface on my lap without having to hold it up. And the built in kickstand is much more stable than my ipad cover was at holding it up on a table - my ipad always feel over. I also really like having arrows again on my screen keyboard. My ipad browser crashed to the start screen on average 2-3 times a night on me and wouldn't format many sites well. Those same sites are formatted perfectly by the surface. Plus, unlike many others, I actually really like having a built in mouse - it is great for sites that use drop down menus that my ipad was terrible at. I do agree with you that it would be nice if ie10 didn't reload the page when you go back.

    As for performance problems, my surface is WAY zippier than my ipad 2 was. I guess if you had the newer ipads it might be a different story. And I love being able to have two windows open at once, and the ability to tweak power settings on the desktop. And Microsoft word, and on and on. But if you are a person that uses lots of apps the ipad would be better. I actually only used a few apps on my ipad and the surface is better with those apps than the ipad. I use mail, the browser, word processing, a cooking app (pepperplate on surface is awesome for this), Netflix, messenging (Skype is much better than facetime and imessage), and lastly, I use FOLDERS to organize my files. That drove me crazy with ipad. Everything was so constrained.

    Hopefully the surface pro will work for you.
    chuks22 likes this.
    11-08-2012 09:00 AM
  9. NickA's Avatar
    For me the issues were the form factor, lack of apps, and performance problems.

    Both iPad and and android tablets are selling well. iPad runs iPhone apps, Android tablets run Android phone apps. Whatever genius at Microsoft decided not to make their windows tablet OS run windows phone apps should be fired. And finally the performance of the Surface RT was simply atrocious. Browsing was so slow as to be painful. Why the heck does it have to re-fetch the page when you go back? And why does it delete your history and fetch a blank page if you swipe back too fast? ClearType was effective once it kicked in; the problem is that there's a second or two between the page loading and the font smoothing that's pretty painful to look at.
    While I don't have any of the performance issue you speak of, I agree with you on the Surface RT only running RT apps. I don't like Apple's solution for running iPhone only apps, but at least it's available. And Android apps scale for any size screen (if developed properly). I did preorder the Nokia 920, and it would be nice if I could buy an app once and run it on the phone and tablet.

    And yeah, not sure what's up with reloading the page when going back. It's not like it even goes out to the server and gets a fresh page.

    All things you live with being an early adopter.
    11-08-2012 09:06 AM
  10. fc000's Avatar
    Returned mine as well. The only question asked, was if I was waiting for the Surface Pro, as that had been a common comment on returns. Other than that, it was processed in seconds, very smooth and classy.
    11-08-2012 10:42 AM
  11. chuks22's Avatar
    before you return your surface, remember that android emulators will be ported and will enable the use of thousands of android apps.
    11-08-2012 01:52 PM
  12. toekramp's Avatar
    Returned mine as well. The only question asked, was if I was waiting for the Surface Pro, as that had been a common comment on returns. Other than that, it was processed in seconds, very smooth and classy.
    Did you buy yours online and return to a store?
    11-08-2012 01:58 PM
  13. NickA's Avatar
    before you return your surface, remember that android emulators will be ported and will enable the use of thousands of android apps.
    Not going to happen, or be possible. It's not like the BB PlayBook.
    11-08-2012 02:01 PM
  14. Gken's Avatar
    lots of apps aren't optimized per the mountain of evidence, but good to know sometimes you get charged a restocking fee. Or maybe they just hate you.
    11-08-2012 02:18 PM
  15. inteller's Avatar
    Not going to happen, or be possible. It's not like the BB PlayBook.
    Windows 8 apps and the importance of BlueStacks | ITProPortal.com

    "a bluestacks player for Windows RT is in the works"
    11-08-2012 02:49 PM
  16. NickA's Avatar
    Windows 8 apps and the importance of BlueStacks | ITProPortal.com

    "a bluestacks player for Windows RT is in the works"
    That would be quiet a feat if they get this approved and running on RT.
    11-08-2012 03:13 PM
  17. inteller's Avatar
    not sure why, it just boostraps a small app launcher that the apps run in.
    11-08-2012 03:18 PM
  18. stephen_az's Avatar
    Fingers crossed here. The store agent told me that I would get a full refund, so I'm hopeful.

    I actually cancelled my order due to the reviews, but I received it anyway; I'm guessing that the cancellation hit after it was on the plane. I tried it for a week before deciding that my initial concerns were sufficiently validated and serious that it wasn't worth keeping it. For me the issues were the form factor, lack of apps, and performance problems.

    It's too wide in landscape but too narrow in portrait for comfortable reading. I really think that Apple has it about right with the 4:3 layout. It's also unfortunate that the keyboard cannot be used in your lap, but if you are mostly using this as a tablet then that's not much of a problem.

    Both iPad and and android tablets are selling well. iPad runs iPhone apps, Android tablets run Android phone apps. Whatever genius at Microsoft decided not to make their windows tablet OS run windows phone apps should be fired. And finally the performance of the Surface RT was simply atrocious. Browsing was so slow as to be painful. Why the heck does it have to re-fetch the page when you go back? And why does it delete your history and fetch a blank page if you swipe back too fast? ClearType was effective once it kicked in; the problem is that there's a second or two between the page loading and the font smoothing that's pretty painful to look at.

    Fortunately I've got a Lenovo X220T convertible tablet that I switched to Windows 8 early this year, and it seems to meet my needs better than the Surface RT, though its weight is a bit of a downer in tablet mode.
    As a point of clarification, the only Android tablets that sell well are the cheap products whose performance would best be characterized as a bad joke and Google's Nexus line which they sell at a loss are still not known for blazing anything. You only really push Android numbers up if you consider the Kindle Fire to be Android, which the Android crowd only does when they want to make the market numbers look better. Otherwise, people insist that it is buried so deeply under Amazon's layering as to be irrelevant. As far as performance goes, the Surface is faster at everything than the Transformer Prime I sold. Finally, anyone who assumed that there would be lots of apps out of the gate was and is being unrealistic. The number grows every day but it will take time. As far as Android phone apps go, I have yet to meet a person who has considered the user experience of a phone app on an Android tablet to be particularly satisfactory. In fact, among the Android users I know, the biggest complaint about Android tablets is the lack of quality apps, unless you consider 499,000 garbage phone apps to be quality.
    11-08-2012 05:30 PM
  19. mparker's Avatar
    In fact, among the Android users I know, the biggest complaint about Android tablets is the lack of quality apps, unless you consider 499,000 garbage phone apps to be quality.
    That is true, but means much less than you impute. Have you taken a good hard look at the Windows Store? Most of those apps are crap too, of the "my first Win8 app" level. The iron fist of Sturgeon's Law is hard to avoid, despite Microsoft's attempt to craft an API that only allowed a developer to write good programs (see also Newspeak).
    11-09-2012 07:09 AM
  20. mase123987's Avatar
    Another note on returns: because I bought it day one early in the day, I got the one free year of Zune music. So basically I got Zune Pass for free! If only Zune Music worked on other devices...
    11-09-2012 08:20 PM
  21. shn'g's Avatar
    I had to return my Surface today as the sd card reader kept disconnecting. I went to the new yorkdale store in Toronto. I have nothing but good things to say! I didn't expect for it to go bad but I didn't know how smoothly it would go either. I walked in and told them the problem. Within about a minute the guy said yeah no problem we will exchange it for another one right now. As the one guy was getting the new Surface the other guy was checking it out and agreed with me something was completely wrong. The whole process maybe took 10 min. My wife was vey surprised and happy about how easy it all was. I thought maybe they would take the Surface and say they would have to take it and check and possibly fix it but instead it was a painless professional experience. Nothing but good things to say about Microsoft's customer service
    01-29-2013 11:12 PM
  22. mafu6's Avatar
    I had to return my Touch cover due to the touchpad area being highly temperamental. I contacted Microsoft live chat and it was all done via them. It was a pleasurable experience probably one of the best I have ever had. Just to let everyone know, I'm in the UK, I registered the complaint at 1300 Yesterday (30 Jan) and Today (31 Jan) at 1345 I got my replacement, It came with a returns label that I popped back onto the original box and the delivery guy waited and took it away. Absolute Superb! I love my Surface RT it does near enough everything I want and it gets better each day!
    01-31-2013 08:21 AM
  23. berty6294's Avatar
    When I demolished my first surface (my fault of course) Microsoft told me to buy the accidental protection (even after I told them it already happened and it was after 30 days of owning the device) and they replaced everything really easily! I worked with the same guy the entire time, he even called me double checking that I got everything, and then called a week after to confirm that everything is working properly and that I am satisfied with the service!

    Couldn't be happier, awesome customer service!
    mafu6 likes this.
    01-31-2013 11:03 AM
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