- 11-09-2012, 03:08 AM #1
So, I'm wondering if anyone else is having the problems I am with touch covers.
My understanding is that the following should be true:
Attach touch cover, put stand out, put on desk, give it a couple of seconds and keyboard will work.
Close touch cover, screen will go off
Open touch cover, keyboard will work
Flip touch cover round the back, keyboard will be disabled
Flip touch cover back round, keyboard will work
None of the above works reliably on mine. Sometimes I'll have to flip the cover around several times, turn the screen on and off with the power button or remove/reattach the cover a few times. It will then work for a while. It does however very rarely turn the screen off when i close it.
I've had the touch cover replaced by MS to no avail.
Is this a wide spread issue (ie the software is ****e), I haven't read anyone else saying this... or is something wrong with my Surface :-(
- 11-09-2012, 03:15 AM #2
- 11-09-2012, 03:30 AM #5
mine was having those exact issues, they tried to change the touch cover and that wouldn't help, then they exchanged my surface for a new one, old touch cover still wouldn't work, then they changed that with a new one too, now everything works fine.
probably a bad batch of both out there, but really happy with the customer service i got at the msft store.
- 11-09-2012, 03:38 AM #6
Thanks to everyone for making me sure that I'm not just being a bit crazy or that the product is plain poor.
It's clear that the Surface must be faulty so I'll arrange to have it replaced with Microsoft and then (hopefully) one of the two touch covers I have will work perfectly!
- 11-09-2012, 10:35 AM #11
Both my touch and type covers work perfectly. And yes, I love being a beta tester. Got three software programs (two well known brands) not playing nice with my new Asus i7 desktop running Win8. Trying to help support figure it out. **** happens. Even Forrest knows that.
Sent from my Lumia 900 using Board Express Pro
- 11-09-2012, 10:36 AM #12
- 11-09-2012, 11:06 AM #13
- 11-09-2012, 12:24 PM #14
- 11-09-2012, 08:15 PM #15
- 11-09-2012, 11:32 PM #16
You have zero credibility.
Common iPad problems: how to solve them | News | TechRadar
Yup. No problems at all.
- 11-10-2012, 11:36 AM #17
- 11-13-2012, 06:26 AM #20
Just received the replacement. The difference with the keyboard is huge. Has worked every time I've tried to use it, exactly as it should.
I'm retaining a little healthy skepticism and will see how it goes by the end of the day but very pleased with MS support.
- 11-13-2012, 10:03 AM #21