This again?

Windows Central Podcast 37: Windows 10 Mobile is still dead

Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

Your go-to laptop guide

Introducing our ultimate laptop buyer's guide

Listen here

Attn Android and iPhone users: What you need to know about Windows phone

Old is new?

The original Surface Pro still holds its own in the 2-in-1 world

Xbox Greenlight?

No, internet, Microsoft isn't opening Xbox to all UWP games

Falling in love

HP Envy 34 review: An ultrawide curved all-in-one after my heart

2015 machine in 2017?

Surface 3 still holds its own in 2017

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  1. soldierblue348's Avatar
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       #1  
    I had a launch Surface with display issues so I sent it in as per Microsoft's instructions, in original retail packaging with everything it came with. I was quoted a 3-5 days before I receive a brand new in box replacement.

    Fast forward two weeks and I receive a brown box replacement with no papers or charger.

    Fun.
  2. karnka's Avatar
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    #2  
    Interesting. I have a faulty Surface and MS are sending out the replacement before I have shipped back the old one...
  3. soldierblue348's Avatar
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       #3  
    I've been on the phone a total of 6.5 hours trying to straighten this out and have gotten nowhere.
  4. soldierblue348's Avatar
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       #4  
    I think I might finally have it all set up. The Microsoft Store is going to send me a lable for the refund and Third Tier Surface support is going to call me regarding a replacement. Then I'll have both set up and I'll be able to choose.
  5. soldierblue348's Avatar
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       #5  
    So this still isn't settled. Rather than just send me a label they sent me a full refund before even giving me a return label despite me specifically telling them that I wasn't even sure I wanted a refund yet. Then someone from corporate called and instructed me to not return it until further instructions and that he'd call back Monday or Tuesday at the latest. I called and left a voicemail but I still haven't heard a thing. What a mess.
  6. Nataku4ca's Avatar
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    #6  
    who the heck were u talking to @@? i guess there is no store near u eh?

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