Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

Your go-to laptop guide

Introducing our ultimate laptop buyer's guide

Listen here

Attn Android and iPhone users: What you need to know about Windows phone

Old is new?

The original Surface Pro still holds its own in the 2-in-1 world

Xbox Greenlight?

No, internet, Microsoft isn't opening Xbox to all UWP games

Falling in love

HP Envy 34 review: An ultrawide curved all-in-one after my heart

2015 machine in 2017?

Surface 3 still holds its own in 2017

Let Kodi cut your cord

You should be using Kodi for Windows 10

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 5 of 5
  1. bartekxyz's Avatar
    Member

    Posts
    39 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #1  
    Hello, question for those of you who had their Surface exchanged due to defects etc. How long did it take to receive new unit?
  2. Zipadedooda's Avatar
    Member

    Posts
    4 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #2  
    I logged a call 2 weeks ago and the replacement arrived today!! When I called last week they said they were having some problems with their system but assured me it would be with me mid last week - it shipped yesterday according to the UPS chap that delivered it. Luckily I managed to fix the original problem so haven't been without a device for 2 weeks. Also the one that arrived today was the bare tablet only, no keyboard or power adapter just so your aware.
  3. karnka's Avatar
    Member

    Posts
    61 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #3  
    I got a replacement in 1 working day and didn't have to ship the old one back till afterwards.
  4. Nataku4ca's Avatar
    Member

    Posts
    433 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #4  
    if u are talking in store, my swap was like 5 min... lol
    Last edited by Nataku4ca; 11-22-2012 at 03:45 PM. Reason: ur -> u are
  5. noodlebomb's Avatar
    Member

    Posts
    11 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #5  
    Unfortunately most countries where the Surface has been launched already do not have physical stores. Hence for us the only option is to contact Microsoft Support which means that getting an exchange completed is not going to take a couple of minutes only..And even when you do get an exchange, it seems to be random what kind of resolution is offered (some will create an advance/standard exchange for you, some others tell you to arrange it yourself)

    Just to chime in on this; My Surface was received on a Tuesday by the repair center and I got a new replacement unit back a week and a half later on a Thursday.
    Bad thing is that they sent a 32GB unit instead of a 64GB one (ugh). Since that Thursday it's been escalated to a specialist. Considering they should contact you within several business days, which didn't occur, the only thing possible was for the Tech Agents to add a note each time you contact them to speed things up by the specialist (doesn't seem to work much). So was contacted several days ago by the specialist who asked for further details. So a lot of rehashing of information I've given to the Tech Agents each time I contacted them, but not had a further reply since then from the specialist. So, I don't know what is happening now. It's been since the 30th of November now when I received the purchased Surface, was able to use it for a few days only until I had to ship it back. Not been able to use this new 32GB unit as I have to send it back as well. The infrequent updates on Microsoft Support's end leaves you guessing what they're doing most of the time. This area is definitely something worth looking at and improving on by Microsoft. Can't say I'm pleased with how things have been going so far. To be continued..

Similar Threads

  1. Exchange in WP8 vs. iOS
    By TripsG in forum Windows Phone 8
    Replies: 36
    Last Post: 04-11-2013, 02:44 PM
  2. Replies: 0
    Last Post: 11-14-2012, 09:13 PM
  3. Surface RT from US, Warranty covered in UK?
    By farooknaji in forum Microsoft Surface for Windows RT
    Replies: 2
    Last Post: 11-06-2012, 12:03 PM
  4. Can we still exchange the Nokia Lumia 900 in AT&T stores?
    By wp7nokiauser in forum Nokia Lumia 900
    Replies: 8
    Last Post: 04-23-2012, 09:11 PM

Posting Permissions