4K all the way

You probably don't NEED a 4K webcam, but we love Logitech's BRIO 4K anyway

Long live Windows phone

Contrary to popular belief, Windows phone won't die anytime soon

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

Your go-to laptop guide

Introducing our ultimate laptop buyer's guide

Listen here

Attn Android and iPhone users: What you need to know about Windows phone

Old is new?

The original Surface Pro still holds its own in the 2-in-1 world

Xbox Greenlight?

No, internet, Microsoft isn't opening Xbox to all UWP games

Falling in love

HP Envy 34 review: An ultrawide curved all-in-one after my heart

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 4 of 4
  1. Dos101's Avatar
    Member

    Posts
    478 Posts
    Global Posts
    488 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #1  
    Bought a micro-sd card on boxing day, and ever since I've put in my Surface it's only randomly been identified by the OS. Sometimes it will see it and I can access it and sometimes it will not see it at all, even after taking it out and putting it in. I suspect there might be something wrong with the contact points on the Surface's card reader as, when I manage to get the OS to see the card, if I press down on the area where the card reader is the OS will stop seeing the card. I've tried 2 different cards and the same issue with both of them.

    There's a Microsoft Store in my area so I was thinking of dropping by there and explaining my issue, hopefully I'll get an exchange right then and there. Has anyone had any experience exchanging their Surface with a similar issue? Just curious what kind of resolution I can expect.
  2. BIGPADDY's Avatar
    Member

    Posts
    10,281 Posts
    Global Posts
    10,657 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #2  
    It may need formatting to the correct format but that just a stab in the dark best thing to do is what you said and take it to Microsoft store they should have an answer.
  3. shn'g's Avatar
    Member

    Posts
    175 Posts
    Global Posts
    512 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #3  
    Let me know what they say cause I just started a thread about this.. mine does something similar where even if I nudge my card slightly it disconnects and reconnects again.
  4. Dos101's Avatar
    Member

    Posts
    478 Posts
    Global Posts
    488 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #4  
    Finally found time to go to the Microsoft popup store where I live. Brought my Surface to one of the employees there and explained my issue. I showed that the SD card was inserted but not appearing under Computer. The employee took the card out and put it back in to try it herself and nothing happened. She played with the device for a few minutes before trying my SD card in another Surface. It was immediately recognized so she said the unit will need to be replaced. Brought out a new Surface for me and they said they would like to do an unboxing with me to make sure everything worked, which was fine with me. And it was a good thing they do that because the replacement Surface had the same issue of the SD card reader not working. At that point the employee needed to confer with her manager. The manager came over, they talked for a bit about possible causes etc. The manager tried my SD card in her Surface and it was immediately recognized, so another unit was given to me (and of course they did an unboxing as well). Fortunately this one worked and so far I've had no issues with it (typing this reply from my replacement Surface). So it looks like as long as you can show them the issue they will replace it fairly easily. Overall pretty happy with their support and in general with the people who work there.

Similar Threads

  1. Replies: 45
    Last Post: 05-05-2013, 05:22 PM
  2. SD Card issue
    By Superboy Micah in forum Nokia Lumia 810
    Replies: 8
    Last Post: 11-29-2012, 03:55 AM

Posting Permissions

";