1. chrislamuk's Avatar
    Does any body have this problem.

    When ever I restart my surface RT, the computer will log out and the page which says "restarting" appears, after a while the screen will go blank and then nothing happens. If a press the windows button at the bottom of the screen I can feel it vibrate so know it is still on. After waiting five minutes I'm forced to press and hold the power button to switch the machine off and then turn it on again.

    Surely this isn't right?!

    I have tried refreshing the windows software but it makes no difference. I may reinstall windows once 8.1 comes out.

    Any suggestions from you guys?
    09-05-2013 05:40 AM
  2. quantum tao's Avatar
    have you done all the updates?
    09-05-2013 07:31 AM
  3. rider2040's Avatar
    Contact Surface support via chat. I've found their service people to be excellent. I'm in the US if that matters.
    09-05-2013 07:44 AM
  4. chrislamuk's Avatar
    yep have done all the required updates
    09-05-2013 07:59 AM
  5. chrislamuk's Avatar
    Contact Surface support via chat. I've found their service people to be excellent. I'm in the US if that matters.
    I'm the the UK how do I chat to surface support?
    09-05-2013 08:00 AM
  6. rider2040's Avatar
    I'm the the UK how do I chat to surface support?
    Try going to Surface.com and then hit support.

    In the US, that takes me to this page Microsoft Surface support | Surface help and how-to | Surface setup and troubleshooting

    but that looks like a US specific URL. Is there something similar in UK?
    09-05-2013 11:05 AM
  7. quantum tao's Avatar
    I'm the the UK how do I chat to surface support?
    Microsoft Surface support | Surface help and how-to | Surface setup and troubleshooting
    09-05-2013 01:52 PM

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